Why is polkaudio.com is now shy of MSRP's?

TECHNOKID

Since Polk has been redisigning their site, I have noticed it is shy of any MSRP. Anyone has good reasonnig for such? Not having any reference on the site (like any respectable manufacturer would) is leaving the consumer at the mercy of store and dealer. Is this a simple temporary measure while Polk reorganize their site or are we to expect free for all pricing when shopping Polk speakers? Can CS provide answer to this please? Any feedback from members is more than welcome!

Cheers

F1nut

The price is still listed.

mmadden28

Huh? I see pricing on all speakers listed. Where are you looking?

TECHNOKID

Typically, when you look at a product overview the price was on the top left corner and this info doesn't seem to appear anymore. Is it located somewhere else now?

Norm Apter

When I click on products, then --> Home Audio --> By Application --> Bookshelf --> Lsi9, it lists the price of $999.95 / Pair (for example).

So, to reiterate, where are you looking?

Norm Apter

TECHNOKID wrote: »

Typically, when you look at a product overview the price was on the top left corner and this info doesn't seem to appear anymore. Is it located somewhere else now?

Look on the right side of the page (scroll down a little)

TECHNOKID

Norm Apter wrote: »

When I click on products, then --> Home Audio --> By Application --> Bookshelf --> Lsi9, it lists the price of $999.95 / Pair (for example).

So, to reiterate, where are you looking?

I do basically what you do (I have been doing for years) but here is what I have been getting likely: http://www.polkaudio.com/homeaudio/bookshelf.php#lsi

I even went as far as doing the buying process and all it does is inviting to locate a dealer. The site also knows I am in Canada. Is it possible it will not provide me with pricing because I am in Canada? If so, it was a bad idea to register, right?

http://www.polkaudio.com/dealerlocator/international-listings.php?country=Canada

Cheers

TECHNOKID

Norm Apter wrote: »

Look on the right side of the page (scroll down a little)

Thanks Norm but I must be blind, look all the way down right, left center and pricing no where to be found.

http://www.polkaudio.com/homeaudio/lsi/index.php?s=lsi9

mmadden28

I don't have a screen capture app installed right now or I would show you what you're apparently not seeing. In the meantime I suggest you try a different browser to see if its part of the issue your having. (such as Google Chrome, Firefox, Opera, etc.).

Even in the links you provide, the prices are as clear as day.

mmadden28

Did it the hard way but take a look at these...

Norm Apter

mmadden28 wrote: »

I don't have a screen capture app installed right now or I would show you what you're apparently not seeing. In the meantime I suggest you try a different browser to see if its part of the issue your having. (such as Google Chrome, Firefox, Opera, etc.).

Even in the links you provide, the prices are as clear as day.

Yes, just to confirm the price was right there once I clicked on each of these links, so I guess as mmadden put, it has to be a browser issue or something else.

Very weird...

dorokusai

Everyone is a critic....you do know webpages change now and then right? Not every overhaul is perfect.

comfortablycurt

I'm still seeing all the prices.

SolidSqual

Reported

BeRad

I can solve this mystery!

When I click on the OP's links, I see no prices. But when others do, they do! This is because it re-directs you to a slightly different page since you all are in the USA.

If in USA you see the USA prices, but if you are in Canada you see no price at all.

nooshinjohn

BeRad wrote: »

I can solve this mystery!

When I click on the OP's links, I see no prices. But when others do, they do! This is because it re-directs you to a slightly different page since you all are in the USA.

If in USA you see the USA prices, but if you are in Canada you see no price at all.

thats because in Cannada they pay for things in animal pelts:D:p

Kex

nooshinjohn wrote: »

thats because in Cannada they pay for things in animal pelts:D:p

I think they use the Euro in Qu

phipiper10

I thought it was because there were no more "retailers" selling polks...;)

mmadden28

BeRad wrote: »

I can solve this mystery!

When I click on the OP's links, I see no prices. But when others do, they do! This is because it re-directs you to a slightly different page since you all are in the USA.

If in USA you see the USA prices, but if you are in Canada you see no price at all.

... then maybe its just a Canadian conspiracy . Canadians are now to be held at the mercy of free for all pricing from the stores and dealers. :rolleyes:

williamgauci

Yea, it's a location thing. I know a few months go I was seeing prices. Now that Techno pointed it out, we're not seeing US pricing anymore from a Canadian location.

TECHNOKID

dorokusai wrote: »

Everyone is a critic....you do know webpages change now and then right? Not every overhaul is perfect.

Have you ever heard of positive criticism? the goal is not to put down Polk but simply to point out a problem and hopefully see if other Canadians are experiencing the same and understanding what is going on.

williamgauci says Yea, it's a location thing. I know a few months go I was seeing prices. Now that Techno pointed it out, we're not seeing US pricing anymore from a Canadian location.

As pointed out, I was seeing pricing in the past and I am not sure but it seems like since I registered pricing is no longer available, coincidence or really something to do with it? Is it some temporary due to site reworking that we have to be patient with? Sure thing is if problems aren't mentioned there is nothing Polk can do, right? Thanks for the help all, I am convinced Polk will get on this and provide answers as soon as they resume business!

Cheers

TECHNOKID

* Polk audio is definitely denying MSRPs to Canadian citizens; I have tried it at work from 3 of our computers and also from one of our sister company's computer with the same results. NO MSRP's what so ever is available to us. When trying to do an online buy, it doesn't go through the process but ratter leads me to a page which tells me I am from Canada (I knew that :eek:) and I can not go anywhere else.

* I checked maybe there was a polkaudio.ca with Canadian pricing now? NOPE!

* Canadians can not buy on eBay.com therefore, I checked again if Polk audio was listed on eBay.ca... NOPE! There is Polk products available on eBay but I am not even sure if the seller is Polk authorized?

* Yet, very little Polk representation in Canada: BB Canada doesn't even sell Polk, FS (a division of BB in Canada) has some Polkas product which you never know what they have, if they have and what the price of the day will be.

* On line, there is Visions electronics which told me they were authorized but NO mean to know if they are on the Polk site.

* There seemed to be only 1 Polk representative in Canada and is NOT widely advertised.

Polk is good speakers and I think many Canadians like them therefore, here is a question for any Polk CS:

Is the Canadian market worthwhile for Polk? If so, why is MSRPs not available to Canadians anymore? Why isn't Polk not represented properly in Canada? I know we are a much smaller country then the US but I would presume there is still a promising market still in Canada? Has Polk ever thought of at least an online site representing the company in Canada? Even if it were only on eBay?

Polk is well known and respected for great CS and even after purchase service however, if you look at this post: http://www.polkaudio.com/forums/showthread.php?t=79352&highlight=calgary , even finding Authorized Polk Repair shop brings some hardship. Any CS willing to provide some good and positive answers is welcomed!

Cheers!

TECHNOKID (Polk lover )

cnh

TECHNOKID wrote: »

Have you ever heard of positive criticism? the goal is not to put down Polk but simply to point out a problem and hopefully see if other Canadians are experiencing the same and understanding what is going on.



As pointed out, I was seeing pricing in the past and I am not sure but it seems like since I registered pricing is no longer available, coincidence or really something to do with it? Is it some temporary due to site reworking that we have to be patient with? Sure thing is if problems aren't mentioned there is nothing Polk can do, right? Thanks for the help all, I am convinced Polk will get on this and provide answers as soon as they resume business!

Cheers

I wouldn't worry about Doro's comments...I think he works for Polk? And in any case his Mom can beat yours, mine and everyone elses Mom! At least that's my understanding...besides he's 6 feet under...not sure if he's in a bunker or hanging out with Zombie--and he's got a (googolplex) googelplex worth of posts. And, besides he's one 'stealthy' _____!

I think you're right...this has got to be some Canada access thing because no one on this side, including yours truly is having that problem.

cnh

TECHNOKID

I think you're right...this has got to be some Canada access thing because no one on this side, including yours truly is having that problem.

We'll see, I posted on our Canadian forum to see if other Polk fans experience such (just in case it isn't my brain cells ). I'll probably get some responses back either tonight or the next few days. If I have the problem, I'll stop right there otherwise, some friendly Polk CS will come to the rescue and explain what is going on.

Cheers

mmadden28

TECHNOKID wrote: »

* Polk audio is definitely denying MSRPs to Canadian citizens; I have tried it at work from 3 of our computers and also from one of our sister company's computer with the same results. NO MSRP's what so ever is available to us. When trying to do an online buy, it doesn't go through the process but ratter leads me to a page which tells me I am from Canada (I knew that :eek:) and I can not go anywhere else.

* I checked maybe there was a polkaudio.ca with Canadian pricing now? NOPE!

* Canadians can not buy on eBay.com therefore, I checked again if Polk audio was listed on eBay.ca... NOPE! There is Polk products available on eBay but I am not even sure if the seller is Polk authorized?

* Yet, very little Polk representation in Canada: BB Canada doesn't even sell Polk, FS (a division of BB in Canada) has some Polkas product which you never know what they have, if they have and what the price of the day will be.

* On line, there is Visions electronics which told me they were authorized but NO mean to know if they are on the Polk site.

* There seemed to be only 1 Polk representative in Canada and is NOT widely advertised.

Polk is good speakers and I think many Canadians like them therefore, here is a question for any Polk CS:

Is the Canadian market worthwhile for Polk? If so, why is MSRPs not available to Canadians anymore? Why isn't Polk not represented properly in Canada? I know we are a much smaller country then the US but I would presume there is still a promising market still in Canada? Has Polk ever thought of at least an online site representing the company in Canada? Even if it were only on eBay?

Polk is well known and respected for great CS and even after purchase service however, if you look at this post: http://www.polkaudio.com/forums/showthread.php?t=79352&highlight=calgary , even finding Authorized Polk Repair shop brings some hardship. Any CS willing to provide some good and positive answers is welcomed!

Cheers!

TECHNOKID (Polk lover )

Its a dang conspiracy I tell ya...:rolleyes:

Technokid, first of all you are asking your question in the Speakers section of the forum. Did you really expect the members of this forum to answer these questions? Only the Troubleshooting section indicates that its a direct line to Polk CS, if you really insist on using the forum to ask your questions of Polk CS, try there (during business hours)

Did you email or call Polk CS to ask them?
I took the liberty to get the contact information for you and, you might take note, it includes a # for international calling.

Customer Service & Tech Support:
polkcs@polkaudio.com
1-800-377-POLK (7655)
9AM-5:30PM EST Mon-Fri
(410) 764-5470 FAX
International +1-410-358-3600

As you noted, Polk is apparently in the process of redesigning their site and perhaps, just perhaps, this was an oversight on the web designer's part and perhaps (just perhaps) that this just might not be an anti-Canadian conspiracy. There was another odd web page display issue noted by several members of this forum very recently and guess what? It affected us in the US too. It was reported and looked into. Easy as Pie.

It's one thing to point out an issue with web site design (or trouble with) to the admins, but another to accuse a company of deliberately withholding information or assuming that a company doesn't really care about international sales because of the design or issue and then getting on your soapbox and declaring your unfounded suspicions and personally formed affirmations to the world. I think the intent of your post is now quite clear. I also think that Doro was spot on, especially with the way you worded your questions.

Of course if the response you get from Polk CS confirms your suspicions--We want to know.

williamgauci

I'm not so sure he's accusing Polk of anything serious, I'm assuming he's trying to find why they stopped providing MSRP's to Canadian consumers.

Frankly, I think that it's really not that relavent to Canadians what the MSRP is in the States. With the exchange rate fluctuating and the fact that dealers set their own prices. I've seen a few examples of Canadian retailers selling speakers for less than prices in the States. It really all depends what you catch on sale and when.

If anything, i'd rather know when or if they ever intend to allow the Polk E Bay store to ship to Canadian address'. That's where all the real deals are.:)

TECHNOKID

1. There is nothing to do with conspiracy, I never mentioned such. Was it you or someone else that did such sarcastic comment???

... then maybe its just a Canadian conspiracy . Canadians are now to be held at the mercy of free for all pricing from the stores and dealers.

2. When I originally looked, I wasn't too sure where to post this and the speaker forum seemed appropriate as I didn't see anything referring to help and questions on the FORUM.

3. Posting on the FORUM has some reasonning behind as I can determine if the problem is solely on my side or actually other people experiencing it. Matter of fact, the posting has some positive results since 2 other Canadians confirmed that the y noticed such them selves.

4. This post was/is indeed positive criticism (

Everyone is a critic....you do know webpages change now and then right? Not every overhaul is perfect.)

It was noticed by others but like me they didn't pay attention as they probably tought it was a glitch with their own computer (like me).

5. Some people has been helpfull in helping me understand what was going on (while some others simply were sarcastic versus positive, right?)

6. I did report the thread with questions.

7. I may have posted in the wrong section of the forum and if so I apologize for it, I didn't know better, I did what I could as I am fairly new to this forum.

8. However, it was my goal to post on the FORUM in order to understand and make sure the people that are involved (do care, that are affected) benefit from it, NOT in a negative way you and a few others are trying to make it look.

Thank you for your precious help anyway, as I have mentioned in previous post, there will eventually be someone from Polk CS that will gladly and positively provide reasonning behind this. They will surely move the post where it really belongs and I am convinced many Canadians will benefit from the knowledge Polk will provide.

Thanks againfor your valuable and positive feedback to my needs

williamgauci, knowing the MSRP is a guideline which is valuable to us in order to shop wisely (even if the MSRP is US, we can convert) (Actually, I never ever got commited to buying any of my gear before actually checking the MSRP's, that goes for speakers, receiver, players etc... wise shopper wouldn't do otherwise!!!) and yes Canadian would definitely care about Polk on eBay or .ca. Of course, if you are not Canadian you might not care less about such but you and I and some others would definitely value this greatly! The more the Polk's visibilty in Canada the happier Canadian "Polkers"

Cheers

apphd

There could be many reasons for this, sit tight and wait for Polks reply so you know what it is. For me or anyone else to speculate on what it might be would be worthless. You seem to be pretty active on here so I'm sure if you are ever in the need of a price check someone here will be willing to help.

TECHNOKID

apphd wrote: »

There could be many reasons for this, sit tight and wait for Polks reply so you know what it is. For me or anyone else to speculate on what it might be would be worthless. You seem to be pretty active on here so I'm sure if you are ever in the need of a price check someone here will be willing to help.

Agreed, I am convinced there are some valid reasons. I have some idea but like you say, let's not speculate. This is the main reason behind the discussion, it is to know. I found some ways around the system in order to find some pricing (not the best with computers but I am starting to learn some tricks ). The main goal of this discussion is hopefully for Polk and canadians to gain from it I agree (and I am confident) let's wait to hear from Polk!


Cheers

mmadden28

TECHNOKID wrote: »

...
8. However, it was my goal to post on the FORUM in order to understand and make sure the people that are involved (do care, that are affected) benefit from it, NOT in a negative way you and a few others are trying to make it look.
...

My first statement of the conspiracy was simply in jest. My second was purely sarcastic-I felt it went along with your alarmist posts. Sorry but its hard to believe that with all the extra unnecessary stuff you added to your posts that you were only trying to :

TECHNOKID wrote: »

... simply to point out a problem and hopefully see if other Canadians are experiencing the same and understanding what is going on.

You could just have easily asked the same 'technical' questions like this: (note I grayed out what you could have omitted which was unnecessary in troubleshooting the root cause of the issue)

TECHNOKID wrote: »

Since Polk has been redisigning their site, I have noticed it is shy of any MSRP. Anyone has good reasonnig for such? Not having any reference on the site (like any respectable manufacturer would) is leaving the consumer at the mercy of store and dealer. Is this a simple temporary measure while Polk reorganize their site or are we to expect free for all pricing when shopping Polk speakers? Can CS provide answer to this please? Any feedback from members is more than welcome!

Cheers

And in your follow-up post:

TECHNOKID wrote: »

* Polk audio is definitely denying MSRPs to Canadian citizens; I have tried it at work from 3 of our computers and also from one of our sister company's computer with the same results. NO MSRP's what so ever is available to us. When trying to do an online buy, it doesn't go through the process but ratter leads me to a page which tells me I am from Canada (I knew that :eek:) and I can not go anywhere else.

* I checked maybe there was a polkaudio.ca with Canadian pricing now? NOPE!

* Canadians can not buy on eBay.com therefore, I checked again if Polk audio was listed on eBay.ca... NOPE! There is Polk products available on eBay but I am not even sure if the seller is Polk authorized?

* Yet, very little Polk representation in Canada: BB Canada doesn't even sell Polk, FS (a division of BB in Canada) has some Polkas product which you never know what they have, if they have and what the price of the day will be.

* On line, there is Visions electronics which told me they were authorized but NO mean to know if they are on the Polk site.

* There seemed to be only 1 Polk representative in Canada and is NOT widely advertised.

Polk is good speakers and I think many Canadians like them therefore, here is a question for any Polk CS:

Is the Canadian market worthwhile for Polk? If so, why is MSRPs not available to Canadians anymore? Why isn't Polk not represented properly in Canada? I know we are a much smaller country then the US but I would presume there is still a promising market still in Canada? Has Polk ever thought of at least an online site representing the company in Canada? Even if it were only on eBay?

Polk is well known and respected for great CS and even after purchase service however, if you look at this post: http://www.polkaudio.com/forums/showthread.php?t=79352&highlight=calgary , even finding Authorized Polk Repair shop brings some hardship. Any CS willing to provide some good and positive answers is welcomed!

Cheers!

TECHNOKID (Polk lover )

The following was a respectable comment and would have sufficed all on its own without all the accusatory statements in your other posts:

TECHNOKID wrote: »

....

As pointed out, I was seeing pricing in the past and I am not sure but it seems like since I registered pricing is no longer available, coincidence or really something to do with it? Is it some temporary due to site reworking that we have to be patient with? Sure thing is if problems aren't mentioned there is nothing Polk can do, right? Thanks for the help all, I am convinced Polk will get on this and provide answers as soon as they resume business!

Cheers

For clarity, here is most of the grayed out stuff from above. Tell me how any of this has anything to do with the issue of not seeing MSRPs and the effort of trying to figure out who else is experiencing the issue? How is this going to help the admins/CS troubleshoot the issue? What is anybody going to learn or gain from these statements?

TECHNOKID wrote: »

....Not having any reference on the site (like any respectable manufacturer would) is leaving the consumer at the mercy of store and dealer. .... or are we to expect free for all pricing when shopping Polk speakers?....

TECHNOKID wrote: »

* Polk audio is definitely denying MSRPs to Canadian citizens;...

* I checked maybe there was a polkaudio.ca with Canadian pricing now? NOPE!

* Canadians can not buy on eBay.com therefore, I checked again if Polk audio was listed on eBay.ca... NOPE! There is Polk products available on eBay but I am not even sure if the seller is Polk authorized?

* Yet, very little Polk representation in Canada: BB Canada doesn't even sell Polk, FS (a division of BB in Canada) has some Polkas product which you never know what they have, if they have and what the price of the day will be.

* On line, there is Visions electronics which told me they were authorized but NO mean to know if they are on the Polk site.

* There seemed to be only 1 Polk representative in Canada and is NOT widely advertised.
...

Is the Canadian market worthwhile for Polk? If so,.... Why isn't Polk not represented properly in Canada? I know we are a much smaller country then the US but I would presume there is still a promising market still in Canada? Has Polk ever thought of at least an online site representing the company in Canada? Even if it were only on eBay?

Polk is well known and respected for great CS and even after purchase service however, if you look at this post: http://www.polkaudio.com/forums/showthread.php?t=79352&highlight=calgary , even finding Authorized Polk Repair shop brings some hardship.

"Polk audio is definitely denying..." Seems pretty straighforward to me what your saying. Doesn't sound like your 'just ' trying to figure out the issue and see if other are having the same issue. Just seems that you are being an alarmist and publicly griping.

I don't know, maybe I'm the only one to see it this way. So whatever its only my opinion. So just wait to see if Polk CS answers your question from a forum section that they may not even be monitoring, or you could be proactive and call them and or send them an email.

treitz3

mmadden28 wrote: »

........or you could be proactive and call them and or send them an email.

Now there's a concept.