Ken's the best !!!!!

Fatwalnut
Fatwalnut Posts: 54
edited September 2008 in The Clubhouse
Heys guys. I called customer support about 20 minutes ago to inquire about getting a new LSi25 front cover. The cloth started pulling away on it awhile back, but now I'm seeing lots of plastic frame. Ken answered the call and is sending me a new cover, no questions asked, except my name and address.
With all the bad customer support I have received from Circuit City, Best Buy, ext, I am floored by this response. Many many kudo's to Ken. Thank you again so much !!
Post edited by Fatwalnut on
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Comments

  • zombie boy 2000
    zombie boy 2000 Posts: 6,641
    edited September 2008
    Polk's customer service RAWKS!!!!
    I never had it like this where I grew up. But I send my kids here because the fact is you go to one of the best schools in the country: Rushmore. Now, for some of you it doesn't matter. You were born rich and you're going to stay rich. But here's my advice to the rest of you: Take dead aim on the rich boys. Get them in the crosshairs and take them down. Just remember, they can buy anything but they can't buy backbone. Don't let them forget it. Thank you.Herman Blume - Rushmore
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  • Fatwalnut
    Fatwalnut Posts: 54
    edited September 2008
    ooops, spelled "much" wrong lol. I fixed it
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  • Jstas
    Jstas Posts: 14,806
    edited September 2008
    That's business as usual at Polk Audio
    Expert Moron Extraordinaire

    You're just jealous 'cause the voices don't talk to you!
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  • zombie boy 2000
    zombie boy 2000 Posts: 6,641
    edited September 2008
    No worries. I could see how you might do that in your excitement.
    I never had it like this where I grew up. But I send my kids here because the fact is you go to one of the best schools in the country: Rushmore. Now, for some of you it doesn't matter. You were born rich and you're going to stay rich. But here's my advice to the rest of you: Take dead aim on the rich boys. Get them in the crosshairs and take them down. Just remember, they can buy anything but they can't buy backbone. Don't let them forget it. Thank you.Herman Blume - Rushmore
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  • schwarcw
    schwarcw Posts: 7,335
    edited September 2008
    If you buy Polk products, you will never regret it!:)

    Performance, quality, service and customer satisfaction is second to none! You get ALL of that at a reasonable price!

    I am a very satisfied customer and yes, I do buy their new products! I love my SDA's too.:D

    Kudos to Ken!
    Carl

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  • tugboat
    tugboat Posts: 393
    edited September 2008
    I know they're dirt cheap, but they sent me two new poly switches for my speakers which are 17 yrs old. All I asked was what I needed to be asking for when searching for replacements. They asked for my name and address and three days later I had two new poly switches!

    The original owner of these speakers had a bad driver two years in and they sent him a replacement driver that day and allowed him to swap it. When I had problems with a driver in my AR speakers, I had to take it to an authorized service center and wait two weeks for it to be fixed. Same thing with my Bose 301 (yes, worst speaker purchase I ever made)... had to wait almost a month for them to replace a bad driver (and those darn tweeters are outside the cabinet)!

    Polk customer service should be copied and applied to more companies.
    Driver carries only 20 dollars in ammunition

    Pedestrians have the right of way, unless they are in the way
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  • Fireman32
    Fireman32 Posts: 4,845
    edited September 2008
    Thats why Polk is the best!
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  • ben62670
    ben62670 Posts: 15,969
    edited September 2008
    Polk CS is the best, and Ken is top notch;)
    Ben
    Please. Please contact me a ben62670 @ yahoo.com. Make sure to include who you are, and you are from Polk so I don't delete your email. Also I am now physically unable to work on any projects. If you need help let these guys know. There are many people who will help if you let them know where you are.
    Thanks
    Ben
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  • Pauly
    Pauly Posts: 4,519
    edited September 2008
    Never had problems when dealing with Polk CS. Stand up crew
    Life without music would♭
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  • PolkClyde
    PolkClyde Posts: 662
    edited September 2008
    ben62670 wrote: »
    Polk CS is the best, and Ken is top notch;)
    Ben


    Helen Yabor,,,,,she and ken are special I mean they both are "top notch".....The Yellow bus is special.
    PolkAudioClyde
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  • reeltrouble1
    reeltrouble1 Posts: 9,312
    edited September 2008
    excellent report.

    Ken should get a raise. Really, he does this stuff all time, pure class A.

    RT1
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  • zingo
    zingo Posts: 11,258
    edited September 2008
    I second Ken getting a raise!
    Jake
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  • danger boy
    danger boy Posts: 15,722
    edited September 2008
    ken should get a big fat raise for just putting up with all of us :p
    PolkFest 2012, who's going>?
    Vancouver, Canada Sept 30th, 2012 - Madonna concert :cheesygrin:
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