Kudos to Panasonic Canada service.

Systems
Systems Posts: 14,873
edited January 2008 in Electronics
I have had my 37'' Panny plasma since march but recently it started to display the dreaded "purple snake"colour banding problem that they are known to sometimes have.With the Super Bowl and Daytona 500 coming up I dreaded the the thought of having to take the set to a repair depot and have it sit for weeks waiting for parts.
I emailed Panasonic service yesterday and detailed the problem,and today received a most welcome reply.Panasonic will be sending a new circuit board to a service company on monday, then they will do the replacement in home next week.To my mind this is aweome CS .
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Comments

  • zingo
    zingo Posts: 11,258
    edited January 2008
    Great deal GV#27. It's good to hear that a company is taking care of its customers. I hope the in-home repair goes well also.
    Jake
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  • vonnie123
    vonnie123 Posts: 326
    edited January 2008
    I had a 40" LCD TV from Samsung that blew up one day out of warranty. Samsung agreed to fix it. Ultimately they replaced it with a newer model at no charge. My only complaint is they wouldn't allow me to buy an extended warranty, but I still got a new TV. Luckily, I was able to purchase a third party warranty for five years.
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  • Systems
    Systems Posts: 14,873
    edited January 2008
    zingo wrote: »
    I hope the in-home repair goes well also.
    Thanks hopefully it solves the problem.
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  • Systems
    Systems Posts: 14,873
    edited January 2008
    vonnie123 wrote: »
    I had a 40" LCD TV from Samsung that blew up one day out of warranty. Samsung agreed to fix it. Ultimately they replaced it with a newer model at no charge.
    Thats excellent,out of warranty and replaced the set. Good on Samsung.
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  • treitz3
    treitz3 Posts: 19,923
    edited January 2008
    GV#27 wrote: »
    I have had my 37'' Panny plasma since march but recently it started to display the dreaded "purple snake"colour banding problem that they are known to sometimes have.With the Super Bowl and Daytona 500 coming up I dreaded the the thought of having to take the set to a repair depot and have it sit for weeks waiting for parts.
    I emailed Panasonic service yesterday and detailed the problem,and today received a most welcome reply.Panasonic will be sending a new circuit board to a service company on monday, then they will do the replacement in home next week.To my mind this is aweome CS .
    Fantastic. I hope for the best and that this is all. May you watch the events in good standing and with a good picture! ;)
    ~ In search of accurate reproduction of music. Real sound is my reference and while perfection may not be attainable? If I chase it, I might just catch excellence. ~
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  • shadowofnight
    shadowofnight Posts: 2,735
    edited January 2008
    Great news...let us know how the in home service works out...if its a Panny rep or contracted out...if they request you have it disconnected on a clear working space...If they are ESD aware...etc.
    The first rule of Fight Club is you don't talk about Fight Club
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