What Brown can't do for me

PolkThug

What Brown can't do for me.

Get me my friggin' packages!

After work I find a note on my door from UPS that I have a couple signature required packages. On the note it gives a number you can call to arrange to pick them up yourself. I call it and it tells me to use the web site to setup same day pickup. So, I get on the web site to set it up. About 15 minutes later I talk to them on the phone to confirm that they have my boxes available for same day customer pickup. They tell me that I have to be at the distribution center between 8:30pm and 9:00pm. They actually lock the doors at 7:00pm then reopen at 8:30pm. I call my brother-in-law to help me since he has a pickup truck. We drive down there and wait outside with everyone else who is there for pick-up. Then I wait in line for about 10 minutes. They don't see my packages, so then I wait for 30 more minutes while they "search" for them. Then I'm told that they never got unloaded off the truck for customer pickup. The UPS guy then goes on to explain that they will do whatever it takes to get me the packages. So I ask if they can call me when they are about to deliver them, so I can meet them at my house. "Sorry, we can't do that." So, supposedly they will take them off the truck and have them waiting for me today.

WAAAAAAAAAAAAAAAAAAAAaaaaaa!

steveinaz

2 words:

DHL, FedEx.

PolkThug

...and it doesn't stop.

They were supposed to unload my packages off the truck at 8:30 this morning so I could pick them up myself.

BUT NO, THAT WOULD BE TOO EASY!

So, at 8:03am, they went out for delivery again!!!!! WTF is wrong with these people! :mad: :mad: :mad: :mad: :mad: :mad: :mad: :mad: :mad: :mad: :mad: :mad: :mad: :mad: :mad: :mad: :mad: :mad: :mad: :mad: :mad:

Shizelbs

Too many people paying for crappy service. They have no motivation to change.

gidrah

I hate them brown ****. The delivery guy I have now is pretty cool and will leave stuff on the porch. Before, pffttt! I've had to drive out to their supposed local distribution point to pick stuff up if I wasn't home at the random time that the driver happened to come. The local distribution point is about 30 minutes away into the heart of Detroit. When you consider the round trip and waiting in line it's about 1.5 - 2 hrs. I've even written notes to the driver asking to please just leave it at my door even if it's raining and he is being followed by a band of hooligans. The sad part is that there is a UPS Store less than a mile away.

I prefer good old USPS. Their prices are a little higher but they have never done me wrong and if I miss a package they just put a note in your box and you go pick it up, none of that 3 try BS.

The USPS option may not work for everybody, but most of us don't have our post office in a double-wide.;)

steveinaz

AGREE! USPS is a good choice, too. I think they're held to higher standard on damage claims, being a government institution.

PolkThug

I called and they said my packages are now back at the UPS distribution center. I'm a little skeptical of this since the web says they are out for delivery. The lady on the phone assured me that all is well. I'll believe it when I see it....

The saga continues...

landry_p2000

I work at a warehouse and part of my job is shipping on a UPS system.
If I ship something fragile out, and write it on the box, I may as well put "kick me" on it instead. They avoid paying our claims by saying that the package was not "packed properly" or "insufficient packing material."


BULLSH*T!!!:mad:
No matter how well we pack the shipments, we get the end of the stick with the dookey on it!

VR3

I have been very impressed with the UPS service here, especially the delivery folks...

They leave it on the porch, set it down nice and good, and I've seen the trucks they are neatly stacked in there and everything....no complaints

PolkThug

I just checked the UPS site for some equipment I've been waiting on, which includes a Behringer mic and mixer. It says that it was delivered to my porch. Sounds great right? It will be there when I get home, right?







Well....









Here it comes.....


















IT'S EFFIN' SNOWING OUTSIDE!!!!! My porch is not protected. Thanks for leaving my electronics in the snow, while I'm sitting here at work.....

rskarvan

In college, I worked at the UPS Indy hub. Its a scarey place. Packages come in stacked/wedged in the truck. They are put on powered conveyors that navigate corners. The packages often accumulate and sort-of tumble over each other. Then, they are sent down spiral gravity slides and over rollers to a trailer where they are re-packed and wedged for their next destination city. The part-time workers in the hub are paced so that they work hard, very fast, and long for their 4-hour shift. You have to keep loading and building walls in the trailer to keep up with the flow. If you don't keep up with the flow, the packages tumble off the conveyor onto the floor of the trailer and you get snowed-in very quickly. So, the workers (especially this time of year) are working their **** off just to keep up with the flow. The goal is to keep stuffing things into holes to wedge the walls.

Your package may re-experience this 3 or 4 times in different hubs before it hits your door.

Scarey stuff for sensitive electronics.

If your package is particularly unlucky, it will be in the last load on the trailer by the door. The doors to the trailer are not water-tight and if the truck is in a rainstorm on its cross-country journey, its likely to get soaked.

The good news is that it is highly unlikely that your package will get stolen via UPS. All workers are expected to walk through metal detectors on their way too and from work.

Of course, its often the case that damaged packages simply get thrown away rather than reported. This way, the facility is responsible for the damage rather than the individual. Small packages that get pummeled by larger ones frequently get damaged.

Remember, aircraft rims ship in the same truck with your amplifier. And, there really is NOTHING securing the load.

Mostly though, your odds for damage are minimal. Yes, hundreds of packages get severely damaged every day. But, thousands of packages ship thru the facility. You can't economically protect every one.

FYI

PolkThug

Whew.... Got it safe and sound, in a dry corner of my little porch.

sowen010599

The only reason for UPS to even exist is just to give the insurance companies something to do in the "off" season. They get bored when there aren't any hurricanes smashing things so UPS takes up the slack

Billm57

Originally posted by PolkThug
Whew.... Got it safe and sound, in a dry corner of my little porch.

I feel your pain brother..your UPS saga sounds exactly like what i went through to get a computer this week from Dell

the lady at the dist center was ok though..she told me never to call the 800 number and gave me 2 numbers to call at the dist center next time they screw up