LSi's Destroyed

carwashguy
carwashguy Posts: 131
edited April 2011 in The Clubhouse
My "minty" LSi 15's showed up today. The bases are broken in half on both and every corner on the top is crushed. These beautiful speakers are ruined. First purchase off eBay, did not work so well. Have not heard back from the seller yet, I assume it is her responsibility to get them to me in good condition. Any way to rehab these things or will they be ugly forever?
Living Room
LSi 15
LSi7
LSiC
LSiFX
2 EPIK Empire
2 W4S Sx-1000
Monster HTPS 7000 MKII
Parasound 5250
Onkyo PR-SC5508
Oppo BDP-95
Pro-Ject RM 1.3
LG 55 LED

Bedroom
RTi A7
CSi A6
FXi A6
2 PSW 125
Onkyo TX-NR1008
Panasonic 60 Plasma
Post edited by carwashguy on
· Share on FacebookShare on Twitter
«1

Comments

  • leroyjr1
    leroyjr1 Posts: 8,785
    edited March 2011
    Must have used ups? Were the broken pieces still in the box? Time to file a claim.
    · Share on FacebookShare on Twitter
  • tonyb
    tonyb Posts: 32,957
    edited March 2011
    Hopefully whoever paid for the shipping bought some insurance. A claim will have to be made. Take lots of pics. These things usually take time, so you maybe out of luck for awhile.

    I might just ask for a straight up refund,let the seller deal with claims.
    HT SYSTEM-
    Sony 850c 4k
    Pioneer elite vhx 21
    Sony 4k BRP
    SVS SB-2000
    Polk Sig. 20's
    Polk FX500 surrounds

    Cables-
    Acoustic zen Satori speaker cables
    Acoustic zen Matrix 2 IC's
    Wireworld eclipse 7 ic's
    Audio metallurgy ga-o digital cable

    Kitchen

    Sonos zp90
    Grant Fidelity tube dac
    B&k 1420
    lsi 9's
    · Share on FacebookShare on Twitter
  • Toolfan66
    Toolfan66 Posts: 17,220
    edited March 2011
    If you paid with a CC through paypal I would already be looking to do a charge back if they don't want to deal with a refund right away , and contacting the seller how he or she wants to get these shipped back to them.. Let them deal with the insurance claim as they will have to do so anyway...
    · Share on FacebookShare on Twitter
  • grimmace19
    grimmace19 Posts: 1,429
    edited March 2011
    As I learned the hard way in this same situation, let the shipper handle the insurance claim. Don't try anything on your own or UPS will jam you up for weeks. As larry said, charge that crap back if you can and let the seller deal with any and everything needed.
    · Share on FacebookShare on Twitter
  • Libertyc
    Libertyc Posts: 915
    edited March 2011
    Good luck with a claim. Were they in the original boxes? Do the boxes themselves show any physical damage? Most likely UPS will say they were not properly packed and deny the claim. Hope everything works out for you.
    · Share on FacebookShare on Twitter
  • fishbones
    fishbones Posts: 947
    edited March 2011
    Uhhhg! That sounds horrific. Doesn't sound like there is anyway possible that these were packed worth a hell. If they were damaged on all corners, they had to have been banging around inside almost the whole time. Hope everything works out? Good luck!
    ..... ><////(*>
    · Share on FacebookShare on Twitter
  • carwashguy
    carwashguy Posts: 131
    edited March 2011
    Boxes are trashed, as was noted at the UPS store where I picked them up. Just talked to the seller ( who has a large ebay history, all positive). She is saying hold on to them and let UPS come out and look at them. They are insured for the full price of the purchase and shipping. If I want to send them back for a refund I have to ship them back to her, shipping is close to $200. If I settle out with UPS for the purchase price, I guess I have a working pair of LSi's for free. Does this make sense?
    Living Room
    LSi 15
    LSi7
    LSiC
    LSiFX
    2 EPIK Empire
    2 W4S Sx-1000
    Monster HTPS 7000 MKII
    Parasound 5250
    Onkyo PR-SC5508
    Oppo BDP-95
    Pro-Ject RM 1.3
    LG 55 LED

    Bedroom
    RTi A7
    CSi A6
    FXi A6
    2 PSW 125
    Onkyo TX-NR1008
    Panasonic 60 Plasma
    · Share on FacebookShare on Twitter
  • heiney9
    heiney9 Posts: 25,165
    edited March 2011
    If UPS pays the claim, most likely they will want the merchandise.

    H9
    "Appreciation of audio is a completely subjective human experience. Measurements can provide a measure of insight, but are no substitute for human judgment. Why are we looking to reduce a subjective experience to objective criteria anyway? The subtleties of music and audio reproduction are for those who appreciate it. Differentiation by numbers is for those who do not".--Nelson Pass Pass Labs XA25 | EE Avant Pre | EE Mini Max Supreme DAC | MIT Shotgun S1 | Pangea AC14SE MKII | Legend L600 | BlueSound Node 3 - Tubes add soul!
    · Share on FacebookShare on Twitter
  • F1nut
    F1nut Posts: 50,494
    edited March 2011
    The seller should refund your money now as the seller has to file the claim and the seller will receive the check from UPS, if they pay out.
    Political Correctness'.........defined

    "A doctrine fostered by a delusional, illogical minority and rabidly promoted by an unscrupulous mainstream media, which holds forth the proposition that it is entirely possible to pick up a t-u-r-d by the clean end."

    President of Club Polk

    · Share on FacebookShare on Twitter
  • WilliamM2
    WilliamM2 Posts: 4,773
    edited March 2011
    They will also pay the claim to the shipper, not you.
    · Share on FacebookShare on Twitter
  • DaveHo
    DaveHo Posts: 3,501
    edited March 2011
    This should not be your problem. Demand a full refund from the seller now. Let her deal with UPS as it's her responsibility to get them to you in the advertised condition. If she won't refund, start the chargeback process with your CC company to protect yourself. What boxes & materials were used to ship them? Original or something the seller threw together?

    -Dave
    · Share on FacebookShare on Twitter
  • bigaudiofanatic
    bigaudiofanatic Posts: 4,415
    edited March 2011
    Can we haz pics?
    HT setup
    Panasonic 50" TH-50PZ80U
    Denon DBP-1610
    Monster HTS 1650
    Carver A400X :cool:
    MIT Exp 3 Speaker Wire
    Kef 104/2
    URC MX-780 Remote
    Sonos Play 1

    Living Room
    63 inch Samsung PN63C800YF
    Polk Surroundbar 3000
    Samsung BD-C7900
    · Share on FacebookShare on Twitter
  • Libertyc
    Libertyc Posts: 915
    edited March 2011
    You should of refused them at the UPS store and had them shipped back. Do you know if the seller boxed/packed them or did the UPS store? Bottom line is that they were obviously not packed correctly. They should have been double boxed in double-wall heavy duty boxes.
    · Share on FacebookShare on Twitter
  • nooshinjohn
    nooshinjohn Posts: 25,392
    edited March 2011
    I had to rebuild one of my cabinets as well after some shipping damage, and replaced one of the bases, so I feel your pain on this one... post some pics and if you are unable to get them returned, I can help you rebuild them. It was a pretty easy job.
    The Gear... Carver "Statement" Mono-blocks, Mcintosh C2300 Arcam AVR20, Oppo UDP-203 4K Blu-ray player, Sony XBR70x850B 4k, Polk Audio Legend L800 with height modules, L400 Center Channel Polk audio AB800 "in-wall" surrounds. Marantz MM7025 stereo amp. Simaudio Moon 680d DSD

    “When once a Republic is corrupted, there is no possibility of remedying any of the growing evils but by removing the corruption and restoring its lost principles; every other correction is either useless or a new evil.”— Thomas Jefferson
    · Share on FacebookShare on Twitter
  • packetjones
    packetjones Posts: 1,059
    edited March 2011
    bigaudiofanatic wrote: »
    Can we haz pics?

    I hate to say it but i want to see it as well. I have a pair of speakers that I wouldnt mind selling and do not want to ship because i do not have the original box.
    Front - RTiA5's
    Rear - RTiA3's
    Center - CSiA4
    Sub - PSW110
    · Share on FacebookShare on Twitter
  • sucks2beme
    sucks2beme Posts: 5,601
    edited March 2011
    Even with original boxes, full size speakers DON'T ship well.
    They were really meant to ship on a pallet to the store.
    I'd never ship, or buy a floor stander that wasn't local.
    "The legitimate powers of government extend to such acts only as are injurious to others. But it does me no injury for my neighbour to say there are twenty gods, or no god. It neither picks my pocket nor breaks my leg." --Thomas Jefferson
    · Share on FacebookShare on Twitter
  • Toolfan66
    Toolfan66 Posts: 17,220
    edited March 2011
    Pics??????
    · Share on FacebookShare on Twitter
  • carwashguy
    carwashguy Posts: 131
    edited March 2011
    ?action=view&current=Polk019.jpg
    Living Room
    LSi 15
    LSi7
    LSiC
    LSiFX
    2 EPIK Empire
    2 W4S Sx-1000
    Monster HTPS 7000 MKII
    Parasound 5250
    Onkyo PR-SC5508
    Oppo BDP-95
    Pro-Ject RM 1.3
    LG 55 LED

    Bedroom
    RTi A7
    CSi A6
    FXi A6
    2 PSW 125
    Onkyo TX-NR1008
    Panasonic 60 Plasma
    · Share on FacebookShare on Twitter
  • carwashguy
    carwashguy Posts: 131
    edited March 2011
    Have some nice pics, guess I don't know how to post them. Inserted the link from my photo bucket but comes up blank. For those who want speaker ****, I will need help.
    Living Room
    LSi 15
    LSi7
    LSiC
    LSiFX
    2 EPIK Empire
    2 W4S Sx-1000
    Monster HTPS 7000 MKII
    Parasound 5250
    Onkyo PR-SC5508
    Oppo BDP-95
    Pro-Ject RM 1.3
    LG 55 LED

    Bedroom
    RTi A7
    CSi A6
    FXi A6
    2 PSW 125
    Onkyo TX-NR1008
    Panasonic 60 Plasma
    · Share on FacebookShare on Twitter
  • F1nut
    F1nut Posts: 50,494
    edited March 2011
    Do not preview your post.
    Political Correctness'.........defined

    "A doctrine fostered by a delusional, illogical minority and rabidly promoted by an unscrupulous mainstream media, which holds forth the proposition that it is entirely possible to pick up a t-u-r-d by the clean end."

    President of Club Polk

    · Share on FacebookShare on Twitter
  • cokewithvanilla
    cokewithvanilla Posts: 1,777
    edited March 2011
    ouch. I would like to know what caused the damage to the bottom... it completely cracked in half... those are pretty thick too.

    here's your pics:::
    polk01.jpg
    polk02.jpg
    · Share on FacebookShare on Twitter
  • F1nut
    F1nut Posts: 50,494
    edited March 2011
    Peanuts and bubble wrap. You better get that refund now because UPS isn't going to cover that one.
    Political Correctness'.........defined

    "A doctrine fostered by a delusional, illogical minority and rabidly promoted by an unscrupulous mainstream media, which holds forth the proposition that it is entirely possible to pick up a t-u-r-d by the clean end."

    President of Club Polk

    · Share on FacebookShare on Twitter
  • grimmace19
    grimmace19 Posts: 1,429
    edited March 2011
    Trust me, as myself and another member here figured out the hard way the shipper MUST be the one to file the claim. I was the shipper in the instance I refer to and once the member here received the damaged speakers and filed a claim things got MESSY. The speakers went from me in denver to LA area... then back to Denver and sat at the UPS store for weeks before either of us were enough of a thorn in their side to give any sort of money back... even when they did it wasn't the full insured amount because they weren't "packaged to UPS standards" even though they took the shipment knowing what were in the boxes and didn't say a word.

    Charge that back ASAP and let them know that what they did wasn't proper packaging so any and all costs should fall on them.
    · Share on FacebookShare on Twitter
  • fishbones
    fishbones Posts: 947
    edited March 2011
    Yep, packed like s@#t like I thought. No way anything should come in that bad of condition - even floorstanders. These have all the signs of being packed with inadequate materials, using too little packing materials - allowing item to bang around freely inside, and not double boxed. Get your money back and let them deal with it. It's their fault, IMO.
    ..... ><////(*>
    · Share on FacebookShare on Twitter
  • nooshinjohn
    nooshinjohn Posts: 25,392
    edited March 2011
    They CAN be rebuilt and look as good as new.... The bottom plates are available from Polk, and the cabinets can be restored using a combination of woodworking and bodyshop skills. These finishes on the speakers are as simple as a basecoat/clearcoat paintjob and a great color-sand and buff. If you have some skills, or know somebody that does, you can save them. It is a huge pain in the ****, but they are not beyond hope. PM me and I can walk you through it.
    The Gear... Carver "Statement" Mono-blocks, Mcintosh C2300 Arcam AVR20, Oppo UDP-203 4K Blu-ray player, Sony XBR70x850B 4k, Polk Audio Legend L800 with height modules, L400 Center Channel Polk audio AB800 "in-wall" surrounds. Marantz MM7025 stereo amp. Simaudio Moon 680d DSD

    “When once a Republic is corrupted, there is no possibility of remedying any of the growing evils but by removing the corruption and restoring its lost principles; every other correction is either useless or a new evil.”— Thomas Jefferson
    · Share on FacebookShare on Twitter
  • Toolfan66
    Toolfan66 Posts: 17,220
    edited March 2011
    Call your CCC and get the ball rolling ASAP!!!!
    · Share on FacebookShare on Twitter
  • Toolfan66
    Toolfan66 Posts: 17,220
    edited March 2011
    nooshinjohn wrote: »
    They CAN be rebuilt and look as good as new.... The bottom plates are available from Polk, and the cabinets can be restored using a combination of woodworking and bodyshop skills. These finishes on the speakers are as simple as a basecoat/clearcoat paintjob and a great color-sand and buff. If you have some skills, or know somebody that does, you can save them. It is a huge pain in the ****, but they are not beyond hope. PM me and I can walk you through it.


    John??? Really??? :confused: I would not go for that...
    · Share on FacebookShare on Twitter
  • kawizx9r
    kawizx9r Posts: 5,150
    edited March 2011
    You don't need my advice, everyone else is pointing you in the right direction.

    All I've got to say is daaaaaaaamn. Hope everything works out for you, but there's yet another set of LSi's that have met their demise.

    Gluck and keep us posted!
    Truck setup
    Alpine 9856
    Phoenix Gold RSD65CS

    For Sale
    Polk SR6500
    Polk SR5250
    Polk SR104


    heiney9 wrote: »
    Any clue how to use the internet? Found it in about 10 sec.
    · Share on FacebookShare on Twitter
  • nooshinjohn
    nooshinjohn Posts: 25,392
    edited March 2011
    Keiko wrote: »
    Nope! Me either. The seller is responsible for getting the item to you in the condition that was described. Don't fut around with this. Get the seller to refund you or start making calls to PayPal and/or your cc company.

    I would not accept it either in a perfect world, but given the choice of scrapping the speaker and loosing the money, or trying to save it, I would choose the latter. Obviously the best choice is to get his money back, and it is the only right thing for the seller to do in this case. All I am offering is a solution to the problem if other means of recovery fail, as they did in my case.
    The Gear... Carver "Statement" Mono-blocks, Mcintosh C2300 Arcam AVR20, Oppo UDP-203 4K Blu-ray player, Sony XBR70x850B 4k, Polk Audio Legend L800 with height modules, L400 Center Channel Polk audio AB800 "in-wall" surrounds. Marantz MM7025 stereo amp. Simaudio Moon 680d DSD

    “When once a Republic is corrupted, there is no possibility of remedying any of the growing evils but by removing the corruption and restoring its lost principles; every other correction is either useless or a new evil.”— Thomas Jefferson
    · Share on FacebookShare on Twitter
  • carwashguy
    carwashguy Posts: 131
    edited March 2011
    I bought these on eBay, using a PayPal account, charged to my credit card. So there are three levels of protection in play here. The seller says she is willing to give a refund, but let's wait a few days and see how UPS handles this. If it works out that I can get a damaged pair of LSi's for next to nothing so be it. If not , I will push ahead for a refund. There is already a dispute opened in PayPal and a long chain of emails and photo evidence. I have got time and quite frankly have already made a new home for my RTi system in the bedroom.
    Living Room
    LSi 15
    LSi7
    LSiC
    LSiFX
    2 EPIK Empire
    2 W4S Sx-1000
    Monster HTPS 7000 MKII
    Parasound 5250
    Onkyo PR-SC5508
    Oppo BDP-95
    Pro-Ject RM 1.3
    LG 55 LED

    Bedroom
    RTi A7
    CSi A6
    FXi A6
    2 PSW 125
    Onkyo TX-NR1008
    Panasonic 60 Plasma
    · Share on FacebookShare on Twitter