Can I vent? Whiney 'gon customer

Erik Tracy
Erik Tracy Posts: 4,673
edited March 2011 in The Clubhouse
So, I put my AQ Columbias up on the 'gon and agreed to come down on my already low price (compared to other prices for the same cables).

We work a deal where I get a money order and then the cables go out.

Buyer wants the original box and since it won't fit in a flat rate Priority Deliver box we agree to ship it Parcel Post (7-10 days delivery) and I told him that - he wanted to scrape his pennies...ok.....

I get his money order on Friday, and ship the cables the same day with Tracking Confirmation.

Then the emails begin.

On Monday, he complains that he doesn't have his cables...duh...Parcel Post...just like we agreed.

Then more whiney emails about the tracking number is bogus...no...just checked it...positive confirmation of processing and shipping to his local.

Then an email saying that he's going to report me to audiogon since he doesn't have his cables yet....duh again....Parcel Post with expected delivery March 11.

Grrr...arrgghh.... :mad:

H9: If you don't trust what you are hearing, then maybe you need to be less invested in a hobby which all the pleasure comes from listening to music.
Post edited by Erik Tracy on
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Comments

  • polkfarmboy
    polkfarmboy Posts: 5,703
    edited March 2011
    You did your part Eric and let him complain all he wants ... just make sure you have copies of everything confirming what you told the joker
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  • Toolfan66
    Toolfan66 Posts: 17,220
    edited March 2011
    So when will my cables get here???
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  • Erik Tracy
    Erik Tracy Posts: 4,673
    edited March 2011
    TOOLFORLIFEFAN wrote: »
    So when will my cables get here???

    March 11, just like how long it takes for Parcel Post per the tracking confirmation says!

    H9: If you don't trust what you are hearing, then maybe you need to be less invested in a hobby which all the pleasure comes from listening to music.
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  • F1nut
    F1nut Posts: 50,494
    edited March 2011
    No good deed goes unpunished.
    Political Correctness'.........defined

    "A doctrine fostered by a delusional, illogical minority and rabidly promoted by an unscrupulous mainstream media, which holds forth the proposition that it is entirely possible to pick up a t-u-r-d by the clean end."

    President of Club Polk

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  • Cayuga
    Cayuga Posts: 480
    edited March 2011
    It's your fault for giving him a good price and doing what you said you would do. What were you thinking?
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  • Erik Tracy
    Erik Tracy Posts: 4,673
    edited March 2011
    Yup, I got left negative feedback. :mad::frown:

    H9: If you don't trust what you are hearing, then maybe you need to be less invested in a hobby which all the pleasure comes from listening to music.
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  • inspiredsports
    inspiredsports Posts: 5,501
    edited March 2011
    I've found that sometimes USPS Tracking Numbers for non-express items don't show up on usps.com until the day they are scanned into the destination Zip Code Post Office.

    Arguing with an idiot will only cause problems.

    Just calmly explain to your buyer that you've have done everything just right, and how sweet his rig will sound when they arrive at the end of the week :smile:

    #############
    Erik Tracy wrote: »
    Yup, I got left negative feedback. :mad::frown:


    Oh, wow, I see you got burned while I was typing.

    Is there an appeal process at Audiogon? Can the buyer remove it?

    It may take $10 or so that you certainly don't want to refund, but if you plan to sell more in the future on A'gon, it may be worth the price to bite the bullet on this one.

    Dang, I know when we've traded here you are an up front and great buyer/seller. This sucks.
    VTL ST50 w/mods / RCA6L6GC / TlfnknECC801S
    Conrad Johnson PV-5 w/mods
    TT Conrad Johnson Sonographe SG3 Oak / Sumiko LMT / Grado Woodbody Platinum / Sumiko PIB2 / The Clamp
    Musical Fidelity A1 CDPro/ Bada DD-22 Tube CDP / Conrad Johnson SD-22 CDP
    Tuners w/mods Kenwood KT5020 / Fisher KM60
    MF x-DAC V8, HAInfo NG27
    Herbies Ti-9 / Vibrapods / MIT Shotgun AC1 IEC's / MIT Shotgun 2 IC's / MIT Shotgun 2 Speaker Cables
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    Walnut SDA 2B TL /Oak SDA SRS II TL (Sonicaps/Mills/Cardas/Custom SDA ICs / Dynamat Extreme / Larry's Rings/ FSB-2 Spikes
    NAD SS rigs w/mods
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  • Erik Tracy
    Erik Tracy Posts: 4,673
    edited March 2011
    inspiredsports wrote: »
    I've found that sometimes USPS Tracking Numbers for non-express items don't show up on usps.com until the day they are scanned into the destination Zip Code Post Office.

    Just calmly explain to your buyer that you've have done everything just right, and how sweet his rig will sound when they arrive at the end of the week :smile:

    I've noticed that too.

    Confirmation shows the box is in his home state and enroute for a precise 7 day Parcel Post delivery.

    I wonder if its possible to get negative feedback removed?

    H9: If you don't trust what you are hearing, then maybe you need to be less invested in a hobby which all the pleasure comes from listening to music.
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  • Toolfan66
    Toolfan66 Posts: 17,220
    edited March 2011
    The guy is just being a Dick!!!! Erik I hope you know I was joking...
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  • danz1906
    danz1906 Posts: 5,144
    edited March 2011
    Erik Tracy wrote: »
    I've noticed that too.

    Confirmation shows the box is in his home state and enroute for a precise 7 day Parcel Post delivery.

    I wonder if its possible to get negative feedback removed?

    Looks like the Negative feedback was removed.
    Linn AV5140 fronts
    Linn AV5120 Center
    Linn AV5140 Rears
    M&K MX-70 Sub for Music
    Odyssey Mono-Blocs
    SVS Ultra-13 Gloss Black:D
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  • TORI3
    TORI3 Posts: 234
    edited March 2011
    That's a real bummer.

    The few things I've sold and bought have translated into great transactions. I guess the odds will ultimately fall on all of us.

    Never needed to try it, but I'm assuming you already found the Audiogon Dispute Resolution System.
    HT: RTi8s, CSi3, RTi4s, HSU ULS-15, Pioneer Elite VSX-23TXH, Sunfire Cinema Seven.
    2CH: CJ MF2300, Parasound P3, PS Audio DLIII, Wadia 170i, Music Hall Maverick, Sierra-1s, Sunfire HRS8
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  • TORI3
    TORI3 Posts: 234
    edited March 2011
    Never mind!
    HT: RTi8s, CSi3, RTi4s, HSU ULS-15, Pioneer Elite VSX-23TXH, Sunfire Cinema Seven.
    2CH: CJ MF2300, Parasound P3, PS Audio DLIII, Wadia 170i, Music Hall Maverick, Sierra-1s, Sunfire HRS8
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  • Tony M
    Tony M Posts: 11,146
    edited March 2011
    Sounds like he is definitely a mental case. Karma must really be bad on his shoulders all the time!

    Some people get something for nothing and still nit-pick something about it.

    I'm glad I'm not one of those a-holes.
    Most people just listen to music and watch movies. I EXPERIENCE them.
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  • DaveHo
    DaveHo Posts: 3,501
    edited March 2011
    Searched Agon & found your listing. Checked your userID & don't see neg FB. Never had to deal with neg FB on Agon. Anyway, usually FB has to be approved by the other party before posting. Did you do that or dispute it? I'm just curious more than anything. Oh, & the buyer is an unrealistic **** with his head up is butt if you ask me...
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  • Erik Tracy
    Erik Tracy Posts: 4,673
    edited March 2011
    Well, maybe he realized that he was way impatient on delivery and asked it be removed.

    I hadn't checked my email yesterday until later in the afternoon and there was a whole string of one sided impatient and accusatory messages leading up to the NF- claiming I gave a bogus confirm # and I had his money.

    Geez....

    H9: If you don't trust what you are hearing, then maybe you need to be less invested in a hobby which all the pleasure comes from listening to music.
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  • blueboxer
    blueboxer Posts: 621
    edited March 2011
    Hey, I want my original box too now!!!!

    I just had to go through the resolution process to have negative feedback removed from a buyer that was upset that his pending sale got bumped by the buy it now feature. Not sure how someone who wasn't a buyer through the process can even leave feedback.
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  • Erik Tracy
    Erik Tracy Posts: 4,673
    edited March 2011
    blueboxer wrote: »
    Hey, I want my original box too now!!!!

    I just had to go through the resolution process to have negative feedback removed from a buyer that was upset that his pending sale got bumped by the buy it now feature. Not sure how someone who wasn't a buyer through the process can even leave feedback.

    Well, I learned a couple of things:
    * camp next to my email account so I can babysit buyer inquiries
    * constantly check the delivery status myself and instantly send an update to the buyer
    * get email confirmation from the buyer that they understand what the different postage rates mean for delivery times.

    or, only buy/sell with Polkies! :biggrin:

    H9: If you don't trust what you are hearing, then maybe you need to be less invested in a hobby which all the pleasure comes from listening to music.
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  • cstmar01
    cstmar01 Posts: 4,424
    edited March 2011
    I was given a tracking number on Thursday from a guy that still doesn't work for Fedex. Maybe I should FREAK out on him and demand that the package is here today or otherwise I'm leaving negative feedback.

    Seriously what is wrong with this dude. Some people are just plain dumb if you ask me about shipping times etc.

    Also I love when you tell them something and it seems like it goes right over their head with some gon buyers. Such as I will have to wait for the check to clear and yet the same day that they send the check demand you send the item.....yeahhh didn't even deposit it yet, so I'm just soo sure its going to clear.
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  • fishbones
    fishbones Posts: 947
    edited March 2011
    Glad it worked out for you Eric. Good info for the rest of us, thanks for posting.
    ..... ><////(*>
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  • miner
    miner Posts: 1,305
    edited March 2011
    Got the cables but the end caps are not included nor was the OEM wire ties. I got ripped off!
    [
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  • inspiredsports
    inspiredsports Posts: 5,501
    edited March 2011
    Erik Tracy wrote: »
    Well, I learned a couple of things:
    * camp next to my email account so I can babysit buyer inquiries
    * constantly check the delivery status myself and instantly send an update to the buyer
    * get email confirmation from the buyer that they understand what the different postage rates mean for delivery times.

    or, only buy/sell with Polkies! :biggrin:

    One thing to remember is that no matter what the buyer says, he/she expects instant delivery. I've found USPS Prority Mail and UPS Ground to be be not much more expensive, lightning quick and much more readily trackable.

    For what it's worth (2 cents :biggrin:) In my business we ship up to 100 packages per week, and generally just pay up for faster shipment no matter what the customer chooses at checkout.
    VTL ST50 w/mods / RCA6L6GC / TlfnknECC801S
    Conrad Johnson PV-5 w/mods
    TT Conrad Johnson Sonographe SG3 Oak / Sumiko LMT / Grado Woodbody Platinum / Sumiko PIB2 / The Clamp
    Musical Fidelity A1 CDPro/ Bada DD-22 Tube CDP / Conrad Johnson SD-22 CDP
    Tuners w/mods Kenwood KT5020 / Fisher KM60
    MF x-DAC V8, HAInfo NG27
    Herbies Ti-9 / Vibrapods / MIT Shotgun AC1 IEC's / MIT Shotgun 2 IC's / MIT Shotgun 2 Speaker Cables
    PS Audio Cryo / PowerPort Premium Outlets / Exact Power EP15A Conditioner
    Walnut SDA 2B TL /Oak SDA SRS II TL (Sonicaps/Mills/Cardas/Custom SDA ICs / Dynamat Extreme / Larry's Rings/ FSB-2 Spikes
    NAD SS rigs w/mods
    GIK panels
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  • Erik Tracy
    Erik Tracy Posts: 4,673
    edited March 2011
    inspiredsports wrote: »
    One thing to remember is that no matter what the buyer says, he/she expects instant delivery. I've found USPS Prority Mail and UPS Ground to be be not much more expensive, lightning quick and much more readily trackable.

    For what it's worth (2 cents :biggrin:) In my business we ship up to 100 packages per week, and generally just pay up for faster shipment no matter what the customer chooses at checkout.

    Well, because the original AQ box would not fit in any flat rate Priority box, when I checked postage for the box I did find that fit, Priority was about $30 more than parcel post - so we agreed on Parcel Post. I wasn't going to eat $30 after taking a hit on his offer price (which, was a low ball offer that within about 2 hrs emailed me back with a higher offer cuz he felt 'guilty'.)

    I just want him to get his box so I can bury this whole experience.

    H9: If you don't trust what you are hearing, then maybe you need to be less invested in a hobby which all the pleasure comes from listening to music.
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  • madmax
    madmax Posts: 12,434
    edited March 2011
    Why are you such a bad Agon'er?? :biggrin:
    Vinyl, the final frontier...

    Avantgarde horns, 300b tubes, thats the kinda crap I want... :D
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  • ohskigod
    ohskigod Posts: 6,502
    edited March 2011
    I try like hell to avoid audiogon.....I'll sell here (obviously), then ebay believe it or not, then the 'gon as a last resort. that site is riddled with @sshole buyers
    Living Room 2 Channel -
    Schiit SYS Passive Pre. Jolida CD player. Songbird streamer. California Audio Labs Sigma II DAC, DIY 300as1/a1 Ice modules Class D amp. LSi15 with MM842 woofer upgrade, Nordost Blue Heaven and Unity interconnects.

    Upstairs 2 Channel Rig -
    Prometheus Ref. TVC passive pre, SAE A-205 Amp, Wiim pro streamer and Topping E50 DAC, California Audio Labs DX1 CD player, Von Schweikert VR3.5 speakers.

    Studio Rig - Scarlett 18i20(Gen3) DAW, Mac Mini, Aiyma A07 Max (BridgedX2), Totem Mites
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  • inspiredsports
    inspiredsports Posts: 5,501
    edited March 2011
    Erik Tracy wrote: »
    Well, because the original AQ box would not fit in any flat rate Priority box, when I checked postage for the box I did find that fit, Priority was about $30 more than parcel post - so we agreed on Parcel Post. I wasn't going to eat $30 after taking a hit on his offer price (which, was a low ball offer that within about 2 hrs emailed me back with a higher offer cuz he felt 'guilty'.)

    I just want him to get his box so I can bury this whole experience.

    Got it. I didn't realize the package was so large.

    Hey, you did everything right. Some buyers are just mentally disturbed!
    VTL ST50 w/mods / RCA6L6GC / TlfnknECC801S
    Conrad Johnson PV-5 w/mods
    TT Conrad Johnson Sonographe SG3 Oak / Sumiko LMT / Grado Woodbody Platinum / Sumiko PIB2 / The Clamp
    Musical Fidelity A1 CDPro/ Bada DD-22 Tube CDP / Conrad Johnson SD-22 CDP
    Tuners w/mods Kenwood KT5020 / Fisher KM60
    MF x-DAC V8, HAInfo NG27
    Herbies Ti-9 / Vibrapods / MIT Shotgun AC1 IEC's / MIT Shotgun 2 IC's / MIT Shotgun 2 Speaker Cables
    PS Audio Cryo / PowerPort Premium Outlets / Exact Power EP15A Conditioner
    Walnut SDA 2B TL /Oak SDA SRS II TL (Sonicaps/Mills/Cardas/Custom SDA ICs / Dynamat Extreme / Larry's Rings/ FSB-2 Spikes
    NAD SS rigs w/mods
    GIK panels
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  • blueboxer
    blueboxer Posts: 621
    edited March 2011
    ohskigod wrote: »
    I try like hell to avoid audiogon.....I'll sell here (obviously), then ebay believe it or not, then the 'gon as a last resort. that site is riddled with @sshole buyers

    I actually avoid ebay and prefer audiogon. Just shows how everyone has different experiences on both sites. Dealing here is much preferred by most thou. I just feel that ebay fees have gotten extremely high.
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  • coolsax
    coolsax Posts: 1,824
    edited March 2011
    well you don't have to use a priority box to ship priority.. if you can't fit it in a available priority box then just buy a box from Office depot and then ship it priority you'll find out its a lot cheaper b/c the boxes they have in the Post office are almost always the flat rate boxes.
    If you ship fairly often you can order bulk priority boxes off of the USPS website for free, just make sure you are getting the non flat rate boxes. they have all shapes and sizes on the USPS website and is generally cheaper to use those boxes than using the flat rates. I currently have about 40 boxes of two different sizes that I ordered from USPS and they work perfectly and didn't cost a thing.
    I think the flat rate boxes are only worthwhile, if you have really dense objects that weight alot..
    Main 2ch -
    BlueSound Node->Ethereal optical cable->Peachtree Audio Nova 150->GoldenEar Triton 2+
    TT - Pro-ject Classic SB with Sumiko Bluepoint.

    TV 3.1 system -
    Denon 3500 -> Dynaudio Excite 32/22
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