treitz3

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treitz3
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  • Re: Hello and looking for advise on my next purchase, speaker wires, RCA cables, and CD player

    I like this guy. Give the man advice, he actually takes it instead of arguing. What a novel concept.

    My hat is off to you sir. Your audio journey just took off in the right direction.

    Tom
  • Re: Im getting irrate

    Personally, I think this thread should be printed out and hand delivered to the alphabet soup of Polk and it's parent company. The CEO, CFO, CPO, CIO, Pres, VP and even Directors and managers of any involved departments.

    Polk has a problem and as mentioned before, it's not because of this forum or an avatar, the forum moderation or any other reason offered by some Polk representatives to the forum long term members.

    Look, I have no stake in this game. I'm not making any money off posting here. I've already made lifelong friends here that will remain with me whether this forum stays or goes. In other words, it does not matter to me which direction you go.

    What I do care about is being blamed for something that we used to be part of the SOLUTION for Polk.

    I can't tell you how many times over the years folks have chimed in and asked a question that didn't get answered in a timely manner (according to the new member with the issue/inquiry) and it seemed as if they were getting even more aggravated, as evidenced through their posts. Long term, dedicated members have taken the time out of their day to talk to the right person at Polk, get things answered or at the very least, phone calls made to make Polk CS or someone at Polk aware that there was an issue on the Polk forum that needed attention sooner rather than later.

    The members here chimed in one by one, comforting and reassuring them that they were in good hands, that Polk had a solid reputation of a “Top Notch” CS department and that they would be taken care of in short order. We said it because we believed it.

    I remember this one thread where a guy overseas was having an issue with contacting Polk form overseas. He was advised to call, not email for fastest service. Well, he couldn’t call during normal Polk hours due to the time difference, being at work and associated costs of said phone call or something to that effect. Basically, he couldn’t call when asked. A long-standing member took the time out of their busy day to personally call Polk HQ and apparently got ahold of the right person who provided this new member with the local Polk representative/service department overseas.

    In other words, the membership here had Polk’s back.

    Honestly, the recent history with Polk and the issues I and other long-term members have seen here since the company was sold has shown a shift from a once great relationship with forum members and CS issues/retaining and gaining more Polk customers along with a solid belief that the customer would have been taken care of because of Polk’s long standing top notch CS to where we are today.

    Take a look at this thread for a reflection of where we are today. The evidence should be blatantly clear to any of the alphabet soup or executive at Polk or its parent companies. The same long-term members that had Polk’s back no longer believe that the newly joined forum members that have issues/complaints/inquiries with Polk products will be taken care of. Why? Again, look at this thread and others on this forum as of late. There are plenty of recent ones to refernce

    Then go back and look at the threads from before Polk was sold. COMPLETELY different response from members and you could clearly tell that the long-term members had Polk’s back.

    Even the scarecrow from the movie, the Wizard of Oz could figure out what has gone on over the years. If it’s going to change, then some folks need to stop and reflect on where the problem lays. Man up, show the alphabet soup where the problem is and offer a real solution. The solution is to get Polk’s reputation for a great product backed by top notch CS where it was before.

    Otherwise Polk isn’t going to be around to address the petty and unrealistic, so called “problem” of an avatar. It’s time to stop pointing fingers. Man up and get this problem solved or you will not have a job in the years to come to solve issues like this, at least at Polk that is. Hind sight is 20-20.

    I’m just giving you history, the direction you are headed (as evidenced by this thread) and where you will be in the future. The current course is not the direction to go.

    With that said, I think we all know the issue here and in life, I don’t like to present an issue without providing a solution. My suggestion for a solution is twofold;

    - Present this thread to the alphabet soup, make them aware that there is an issue before it’s too late.
    - Perhaps start a focus group that involves long-standing members that have been there to help Polk out through the years, go to and be involved with Polkfests, who have been to Polk HQ and met the many folks that really care about Polk and its future. We see things from the outside, we know what’s going on and have an interest in seeing the family we have invested countless hours/days/years/over a decade in getting to know daily. This includes the cast and characters at Polk HQ. We have suggestions on how to improve. Some of us are willing to drive up there and meet with you in person, we are so dedicated.

    Contrary to some people who seemingly have no clue as to what’s really going on here, this thread is not a complaint fest. It’s your long-standing members reaching out for what we once had. A great relationship with Polk and Polk providing top notch CS. For years if not decades, this was a mutually beneficial relationship and customer service was top notch.

    Is it wrong for us to reach out to you and get you steered in the right direction? Is it wrong for you to keep blaming the problem on us? Do we need to really reflect on those questions and get to the real problem/solution or are we going to keep seeing threads like this in Polk’s future until the company finally closes its door for good?

    Tom


  • Re: Hi Sal

    What's up Sal? Long time, no talk.

    Tom
  • Re: Hello and looking for advise on my next purchase, speaker wires, RCA cables, and CD player

    Hello AngerB and welcome to the forum. Instead of offering advice based upon what you want in order, I'll offer you advise based upon my own audio journey.

    I think you are looking at it the wrong direction. Hear me out. Along my own audio journey, I have learned a thing or two along the way. If I was forced for some reason to go back and redo my system? I would start with the source first, find a sonic signature I was comfortable with and THEN I would start looking for an IC to compliment and further refine said sound. Lastly, I would look for a SC.

    In order of what each will possibly do for your system, the SC will do the least. The biggest impact will be your source, especially if it has tubes. This would be followed by the IC's from said source. The very last thing in the chain for possible sonic impact would be the PC but keep in mind, some units respond well to a PC upgrade so play around with this as time and availability of borrowing a PC allows.

    You have some solid advise aforementioned in the responses to your inquiry. Pay attention, these guys have been around the block a time or two.

    I would rethink your stance on only buying new, if I were you. Just do your due diligence when looking for used and you'll spend half the money on most likely better cables/source. Plus, if you are ever given the opportunity to upgrade in the future, buying used will allow you to sell them for basically what you paid for them if you play your cards right.

    FWIW, your mileage may vary.

    Tom
  • Re: Polk, you may have just lost me as a customer after 16 years of buying only Polk products.

    I have no skin in this game but here's my take on the OP's comments. If I dealt with a company and was pleased for 26 years and then all bets are off when a $7.00 Uncle Sam charge comes my way with an option to avoid it?

    I'd say that the problem lies with me and not the company that had satisfactory service provided to me for 26 years.

    It's akin to be married to your wife satisfactorily for 26 years and then she charges something to your credit card because of some issue with hers and is willing to transfer funds back in because that's the only thing she could do.....and now you want a divorce.

    I think someone is being unreasonable here.

    Tom

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