treitz3

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treitz3
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  • Re: Hello and looking for advise on my next purchase, speaker wires, RCA cables, and CD player

    I like this guy. Give the man advice, he actually takes it instead of arguing. What a novel concept.

    My hat is off to you sir. Your audio journey just took off in the right direction.

    Tom
  • Re: Im getting irrate

    DUB, with all due respect, quit being a smart Alec know-it-all. Step back from the keyboard and actually read/comprehend what the long term members are saying here. You haven't been here long enough to really know what's going on and you are sticking your neck out to something you honestly have no clue about.

    Respectfully said.

    Your posts are perceived as being of zero help with the situation and serve nothing more than to poke a stick in the hornet's nest. An average person would consider this not a smart thing to do. FWIW.

    Tom
  • Re: Im getting irrate

    Thank you gentlemen for the kind words.

    Here is a great recent example of long standing members still having Polk's back;

    http://forum.polkaudio.com/discussion/177892/neew-rd0198-1-tweeters-direct-from-polk-no-markings-or-identifiers-on-tweeter-ro-box-how-to-verify#latest

    The reason I posted it here is because this member now has a CS/Polk product issue that could be addressed along with the OP's. It's also an insight for Polk to start labeling the drivers clearly and properly....and to look at ways to prevent the speaker tabs from being broken off prior too or during shipping so that there is no issue when the customer receives the driver.

    FWIW,

    Tom
  • Re: Im getting irrate

    Personally, I think this thread should be printed out and hand delivered to the alphabet soup of Polk and it's parent company. The CEO, CFO, CPO, CIO, Pres, VP and even Directors and managers of any involved departments.

    Polk has a problem and as mentioned before, it's not because of this forum or an avatar, the forum moderation or any other reason offered by some Polk representatives to the forum long term members.

    Look, I have no stake in this game. I'm not making any money off posting here. I've already made lifelong friends here that will remain with me whether this forum stays or goes. In other words, it does not matter to me which direction you go.

    What I do care about is being blamed for something that we used to be part of the SOLUTION for Polk.

    I can't tell you how many times over the years folks have chimed in and asked a question that didn't get answered in a timely manner (according to the new member with the issue/inquiry) and it seemed as if they were getting even more aggravated, as evidenced through their posts. Long term, dedicated members have taken the time out of their day to talk to the right person at Polk, get things answered or at the very least, phone calls made to make Polk CS or someone at Polk aware that there was an issue on the Polk forum that needed attention sooner rather than later.

    The members here chimed in one by one, comforting and reassuring them that they were in good hands, that Polk had a solid reputation of a “Top Notch” CS department and that they would be taken care of in short order. We said it because we believed it.

    I remember this one thread where a guy overseas was having an issue with contacting Polk form overseas. He was advised to call, not email for fastest service. Well, he couldn’t call during normal Polk hours due to the time difference, being at work and associated costs of said phone call or something to that effect. Basically, he couldn’t call when asked. A long-standing member took the time out of their busy day to personally call Polk HQ and apparently got ahold of the right person who provided this new member with the local Polk representative/service department overseas.

    In other words, the membership here had Polk’s back.

    Honestly, the recent history with Polk and the issues I and other long-term members have seen here since the company was sold has shown a shift from a once great relationship with forum members and CS issues/retaining and gaining more Polk customers along with a solid belief that the customer would have been taken care of because of Polk’s long standing top notch CS to where we are today.

    Take a look at this thread for a reflection of where we are today. The evidence should be blatantly clear to any of the alphabet soup or executive at Polk or its parent companies. The same long-term members that had Polk’s back no longer believe that the newly joined forum members that have issues/complaints/inquiries with Polk products will be taken care of. Why? Again, look at this thread and others on this forum as of late. There are plenty of recent ones to refernce

    Then go back and look at the threads from before Polk was sold. COMPLETELY different response from members and you could clearly tell that the long-term members had Polk’s back.

    Even the scarecrow from the movie, the Wizard of Oz could figure out what has gone on over the years. If it’s going to change, then some folks need to stop and reflect on where the problem lays. Man up, show the alphabet soup where the problem is and offer a real solution. The solution is to get Polk’s reputation for a great product backed by top notch CS where it was before.

    Otherwise Polk isn’t going to be around to address the petty and unrealistic, so called “problem” of an avatar. It’s time to stop pointing fingers. Man up and get this problem solved or you will not have a job in the years to come to solve issues like this, at least at Polk that is. Hind sight is 20-20.

    I’m just giving you history, the direction you are headed (as evidenced by this thread) and where you will be in the future. The current course is not the direction to go.

    With that said, I think we all know the issue here and in life, I don’t like to present an issue without providing a solution. My suggestion for a solution is twofold;

    - Present this thread to the alphabet soup, make them aware that there is an issue before it’s too late.
    - Perhaps start a focus group that involves long-standing members that have been there to help Polk out through the years, go to and be involved with Polkfests, who have been to Polk HQ and met the many folks that really care about Polk and its future. We see things from the outside, we know what’s going on and have an interest in seeing the family we have invested countless hours/days/years/over a decade in getting to know daily. This includes the cast and characters at Polk HQ. We have suggestions on how to improve. Some of us are willing to drive up there and meet with you in person, we are so dedicated.

    Contrary to some people who seemingly have no clue as to what’s really going on here, this thread is not a complaint fest. It’s your long-standing members reaching out for what we once had. A great relationship with Polk and Polk providing top notch CS. For years if not decades, this was a mutually beneficial relationship and customer service was top notch.

    Is it wrong for us to reach out to you and get you steered in the right direction? Is it wrong for you to keep blaming the problem on us? Do we need to really reflect on those questions and get to the real problem/solution or are we going to keep seeing threads like this in Polk’s future until the company finally closes its door for good?

    Tom


  • Re: Im getting irrate

    Before Polk was sold, this thread would have taken a completely different direction.

    The member's issue would have been solved by now and Polk would have had the forum membership base all chiming in, comforting the member that he was in good hands because Polk had a long standing reputation of having top notch service.

    Not anymore and I think it's time for Polk Corporate to look in the mirror and ask yourself why. Seriously. Your reputation is long gone and getting worse, as countless threads like this can attest too.

    I read on another thread that Polk was losing customers and that the discussion was open for discussion. Now that thread is closed and we have been called bullies while at the same time, blamed for Polk's loss of customers.

    I think it's rather clear where the issue lays....and it's not because of an avatar.

    Tom

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