Signa S1 soundbar remote not working

I called CS option 2 warranty and was on hold for 45 minutes and then was disconnected. I sent an email, yesterday, and still waiting for a response. Called CS option1 today and was on hold for 15 minutes. I kept getting a longer wait time estimate the longer I was on hold! I gave up and hung up. My remote does not work right out of the box and just want a replacement. Can anyone help?

Comments

  • ken brydsonken brydson Posts: 6,624
    HT/Main- Panny 50" G10 Plasma, Pioneer SC-1222k AVR, Panny DMP-BD60 BDP, Polk LS90 mains, CS350LS center, LS/fx side surrounds, LS50 surround backs, SVS 25-31PC+ sub, Harmony One

    Office Rig- Marantz 2252B, Denon 2910, Kenwood KD2070 TT, Polk RTA 12B's/ RTA8t
  • KennethSwaugerKennethSwauger Moderator Posts: 6,126
    Hello,
    I'll have a buddy at Polk contact you via email.
    Cheers, Ken
    "Passion is inversely proportional to the amount of real information available", G. Benfield
  • olearyoleary Posts: 2
    Ken sent me another remote. It worked half of the time and now it quit working. Can I get some help on getting another one. There must be a product defect if I got two bad remotes
  • KennethSwaugerKennethSwauger Moderator Posts: 6,126
    I'll let Ken know what happened, that is very unusual.
    "Passion is inversely proportional to the amount of real information available", G. Benfield
  • ken brydsonken brydson Posts: 6,624
    oleary wrote: »
    Ken sent me another remote. It worked half of the time and now it quit working. Can I get some help on getting another one. There must be a product defect if I got two bad remotes

    New battery?
    HT/Main- Panny 50" G10 Plasma, Pioneer SC-1222k AVR, Panny DMP-BD60 BDP, Polk LS90 mains, CS350LS center, LS/fx side surrounds, LS50 surround backs, SVS 25-31PC+ sub, Harmony One

    Office Rig- Marantz 2252B, Denon 2910, Kenwood KD2070 TT, Polk RTA 12B's/ RTA8t
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