Signa S1 soundbar remote not working

I called CS option 2 warranty and was on hold for 45 minutes and then was disconnected. I sent an email, yesterday, and still waiting for a response. Called CS option1 today and was on hold for 15 minutes. I kept getting a longer wait time estimate the longer I was on hold! I gave up and hung up. My remote does not work right out of the box and just want a replacement. Can anyone help?

Comments

  • ken brydsonken brydson Posts: 6,933
    HT/Main- Panny 50" G10 Plasma, Pioneer SC-1222k AVR, Panny DMP-BD60 BDP, Polk LS90 mains, CS350LS center, LS/fx side surrounds, LS50 surround backs, SVS 25-31PC+ sub, Harmony One

    Office Rig- Marantz 2252B, Denon 2910, Kenwood KD2070 TT, Polk RTA 12B's/ RTA8t
  • KennethSwaugerKennethSwauger Moderator Posts: 6,394
    Hello,
    I'll have a buddy at Polk contact you via email.
    Cheers, Ken
    "And the house you live in will never fall down
    If you pity the stranger who stands at your gate" G.Lightfoot
  • olearyoleary Posts: 2
    Ken sent me another remote. It worked half of the time and now it quit working. Can I get some help on getting another one. There must be a product defect if I got two bad remotes
  • KennethSwaugerKennethSwauger Moderator Posts: 6,394
    I'll let Ken know what happened, that is very unusual.
    "And the house you live in will never fall down
    If you pity the stranger who stands at your gate" G.Lightfoot
  • ken brydsonken brydson Posts: 6,933
    oleary wrote: »
    Ken sent me another remote. It worked half of the time and now it quit working. Can I get some help on getting another one. There must be a product defect if I got two bad remotes

    New battery?
    HT/Main- Panny 50" G10 Plasma, Pioneer SC-1222k AVR, Panny DMP-BD60 BDP, Polk LS90 mains, CS350LS center, LS/fx side surrounds, LS50 surround backs, SVS 25-31PC+ sub, Harmony One

    Office Rig- Marantz 2252B, Denon 2910, Kenwood KD2070 TT, Polk RTA 12B's/ RTA8t
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