Signa S1 Volume Problem

raemlpzraemlpz Posts: 1
edited December 2017 in Troubleshooting
I just got the soundbar and subwoofer today. Just started playing music at night and the soundbar automatically turned the volume up 100%. Figured it might not happen again and it happened a couple times after that every couple minutes. Anyone experienced a similar problem?

Edit: it also isn't turning off, neither from the remote nor the bar. And it is not letting me access bluetooth.
Post edited by raemlpz on

Answers

  • @raemlpz, the first thing to try would be a hard reset. Unplug the bar for 1 minute from the power to the wall, let it sit and then plug it back in. If that does not work please email myself at ken.carter@soundunited.com
  • I am having the exact same issue. Did we find a solution?
  • Exact same problem with our Signa S1. Won’t power off and sound keeps bouncing up to a very loud volume. Very disappointed. Back to using the tv volume until this gets rectified or returned. Anyone have any ideas? And yes, I’ve unplugged the system to no avail. :(
  • I am having the same problem. My soundbar keeps going to full volume and I cannot turn it down.
  • polkuser69polkuser69 Posts: 5
    edited December 2017
    So it seems to be a problem with this sound bar. It also seems that no one is willing to put a fix on this thread. It will be returned to the store tomorrow. This does say this is answered, but how do you see the answer?
  • KennethSwaugerKennethSwauger Moderator Posts: 6,130
    Hello,
    Have you tried what was suggested in the second post of this thread?
    "Passion is inversely proportional to the amount of real information available", G. Benfield
  • Haven't emailed the guy.
  • Unplugged it several times.
  • polkuser69polkuser69 Posts: 5
    edited December 2017
    The original page says there are 104 +/- entries and that it was answered. How do you see the answer?
  • treitz3treitz3 Posts: 12,235
    The original poster's question was resolved after post #2, hence the "answered" on the thread. The current 104 "entries" are thread views. This just means that there have been 104+ folks who clicked onto the thread either to see what was going on, to see if they could answer or perhaps they had the same problem.

    With that said, you had mentioned that you unplugged it. Have you unplugged it for more than one minute and tried again? That's what is called a hard reset and for many problems in electronics, this solves a lot of issues.

    If that does not work, refer back to post #2 and email ken.carter@soundunited.com

    Tom
    In search of accurate reproduction of music. Real sound is my reference and while perfection may not be attainable? If I chase it, I might just catch excellence.

    The best way to enjoy digital music reproduction is to never listen to good analogue reproduction.
  • Thanks treitz3. Yes, it was off for more than 1minute. So was the TV. Everything unplugged, then reconnected and restarted. Connected via audio cable not aux. Also, I did email ken.carter. (no response yet, it is a holiday so not expecting one yet). The unit sounds great, it is just too darn loud and uncontrollable! I even went into the TV and changed different options (of course it makes no difference when you disable TV speakers as instructed). I left a message with customer service as per paperwork instructions, but they have yet to respond. Samsung TV about 4-5 years old.
  • Wade18Wade18 Posts: 1
    I too am having both the power and volume issues. I have emailed Ken for a fix or explanation. Hopefully he’ll get back with us and we can resolve the issue soon. If anybody knows how to fix it in the meantime. Please let me know. It is very frustrating.
  • khmooneykhmooney Posts: 1
    I’m having the same problem, have performed a hard reset more than a dozen times, including unplugging it overnight and for several days. Is there a fix for this? The problem started after I played my iPod through it for the first time.
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