Voice comes in and out of the little speakers

Hi everyone. I am new to the Polk system and not a “techy” person at all so bear with me. We have the sound bar, a sub-woofer and 2 small speakers. Sometimes everything seems to be working fine where we can hear music AND voices thru the small speakers. Then all of a sudden it’s like we don’t even have the small speakers. We can still hear music thru them but it is very, very faint. The voice them only seems to be coming thru the sound bar. Very frustrating as we just purchased it yesterday.

A technician from DISH is the one that sold it to us.

Answers

  • tonyb
    tonyb Posts: 32,902
    We need a bit more information. What soundbar, exactly do you have ? What additional small speakers do you have ? How is this hooked up to your TV ?

    Normally, voices are suppose to come out through the soundbar. I'm guessing the other 2 small speakers are for surrounds ? What's powering those 2 small speakers.
    HT SYSTEM-
    Sony 850c 4k
    Pioneer elite vhx 21
    Sony 4k BRP
    SVS SB-2000
    Polk Sig. 20's
    Polk FX500 surrounds

    Cables-
    Acoustic zen Satori speaker cables
    Acoustic zen Matrix 2 IC's
    Wireworld eclipse 7 ic's
    Audio metallurgy ga-o digital cable

    Kitchen

    Sonos zp90
    Grant Fidelity tube dac
    B&k 1420
    lsi 9's
  • LeeSoFL
    LeeSoFL Posts: 118
    Voices shouldn't be coming through the rear speakers. Try pressing the movie button on your remote. I think you're in "music" mode second button press, which is for 2 channel sound to the rear speakers. Also, are you connecting to the soundbar with HDMI, optical or a mini-plug?
  • LeeSoFL
    LeeSoFL Posts: 118
    How could this thread be marked "answered??"
  • tonyb
    tonyb Posts: 32,902
    Depends on the movie played or DD material from TV also. Sometimes if voices are suppose to be present in the surround channels, it will then go away when the material played dictates. Generally speaking, voices aren't suppose to come out of the surround speakers 100% of the time.
    HT SYSTEM-
    Sony 850c 4k
    Pioneer elite vhx 21
    Sony 4k BRP
    SVS SB-2000
    Polk Sig. 20's
    Polk FX500 surrounds

    Cables-
    Acoustic zen Satori speaker cables
    Acoustic zen Matrix 2 IC's
    Wireworld eclipse 7 ic's
    Audio metallurgy ga-o digital cable

    Kitchen

    Sonos zp90
    Grant Fidelity tube dac
    B&k 1420
    lsi 9's
  • DSB3 wireless rears, DSB1 sound bar, DSB2 subwoofer. I believe he hooked it up using an optical cord connected to the Hopper3 because we don’t have an optical option on our tv. Small speakers are plugged into regular outlets.

    Some commercials have the voice coming thru the small speakers...others don’t. Sometimes the same tv program we are watching does the same thing. The voice randomly comes thru the rear speakers for a little bit and then stops again.
  • tonyb
    tonyb Posts: 32,902
    Some commercials are not played in DD, see if there is a difference leaving the soundbar in a different mode.

    You can also unplug everything, wait about 10 minutes and plug back in. This might reset things.
    HT SYSTEM-
    Sony 850c 4k
    Pioneer elite vhx 21
    Sony 4k BRP
    SVS SB-2000
    Polk Sig. 20's
    Polk FX500 surrounds

    Cables-
    Acoustic zen Satori speaker cables
    Acoustic zen Matrix 2 IC's
    Wireworld eclipse 7 ic's
    Audio metallurgy ga-o digital cable

    Kitchen

    Sonos zp90
    Grant Fidelity tube dac
    B&k 1420
    lsi 9's
  • gp4jesus
    gp4jesus Posts: 1,969
    tonyb wrote: »
    Some commercials are not played in DD, see if there is a difference leaving the soundbar in a different mode.

    You can also unplug everything, wait about 10 minutes and plug back in. This might reset things.
    I recommend you unplug just whatever feeds the sound bar first. If that doesn't work then try what feeds those speakers.

    Occasionally my used Blu-ray gets "stuck" - behaves like it doesn't have power. Unplugging it about a minute resets it.

    all the best, Tony
    Samsung 60" UN60ES6100 LED Outlaw Audio 976 Pre/Pro Samsung BDP, Amazon Firestick, Phillips CD Changer Canare 14 ga - LCR tweeters inside*; Ctr Ch outside BJC 10 ga - LCR mids, inside* & out 8 ga Powerline: LR woofers, inside* & out *soldered LR: Tri-amped RTi A7 w/Rotels. Woofers - 980BX; Tweets & “Plugged*” Mids - 981, connected w/MP Premiere ICs Ctr Ch: Rotel RB981 -> Bi-amped CSi A6 Surrounds: Premiere ICs ->Rotel 981 -> AR 12 ga -> RTi A3. 5 Subs: Sunfire True SW Signature -> LFE & Ctr Ch; 4 Audio Pro Evidence @ the “Corners”. Power Conditioning & Distribution: 4 dedicated 20A feeds; APC H15; 5 Furman Miniport 20s *Xschop's handy work
  • I have the same problem and have had dish replace the system already and my rear speakers still do the same thing . Is there no fix to this
  • mdaudioguy
    mdaudioguy Posts: 5,165
    johnny32 wrote: »
    I have the same problem and have had dish replace the system already and my rear speakers still do the same thing . Is there no fix to this

    You should ask Dish to come out and help you again. They're the experts that sold it and set it up, right? If they can't make it work right, tell them to take it back.
  • gp4jesus
    gp4jesus Posts: 1,969
    mdaudioguy wrote: »
    You should ask Dish to come out and help you again. They're the experts that sold it and set it up, right? If they can't make it work right, tell them to take it back.
    You have DISH or a dish system, namely DirecTV*. If so*, good luck.

    They* will not take responsibility unless, when connected directly to your TV, you can prove their equipment is the problem. My system, when DirecTV receiver is not connected, in spite of it's gross potential for noise, is silent.

    Against their tech's instructions, I hafta route the signal through my power conditioner to lower the level to near-silent (tolerate) level. Otherwise late viewing is impossible.

    Either way, best wishes. Tony

    Samsung 60" UN60ES6100 LED Outlaw Audio 976 Pre/Pro Samsung BDP, Amazon Firestick, Phillips CD Changer Canare 14 ga - LCR tweeters inside*; Ctr Ch outside BJC 10 ga - LCR mids, inside* & out 8 ga Powerline: LR woofers, inside* & out *soldered LR: Tri-amped RTi A7 w/Rotels. Woofers - 980BX; Tweets & “Plugged*” Mids - 981, connected w/MP Premiere ICs Ctr Ch: Rotel RB981 -> Bi-amped CSi A6 Surrounds: Premiere ICs ->Rotel 981 -> AR 12 ga -> RTi A3. 5 Subs: Sunfire True SW Signature -> LFE & Ctr Ch; 4 Audio Pro Evidence @ the “Corners”. Power Conditioning & Distribution: 4 dedicated 20A feeds; APC H15; 5 Furman Miniport 20s *Xschop's handy work