Omni P1 - File Format is unsupported - (media server files)

I'm getting this error for the first time after several years of use of the P1. I'm running Jriver as my media server off of a windows 10 laptop. I've never had issue in the past. Music File formats are all mp3. Started getting the file format error on seemingly random audio files all of the same type. What would cause this? How do we troubleshoot?

no issues with music services.

Shawn

Comments

  • Adding on addition piece of information: file format unsupported is the warning on IOS Polk app device. Error received on the android based polk app says "File duration is too short and cannot be played". Guessing this is playfi related or Jriver related, but I don't why it would start happening all of a sudden. Could a Jriver upgrade have change anything?
  • KennethSwaugerKennethSwauger Moderator Posts: 6,614
    Hello,
    Send an email to [email protected] he's Polk's Omni expert, I believe he's on vacation until the 15th, however.
    "And the house you live in will never fall down
    If you pity the stranger who stands at your gate" G.Lightfoot
  • will do. thank you!
  • hi Kenneth,

    Kennon's email seems to be incorrect or non functioning. I've made a few attempts and all have been returned. [email protected]

    If he provides phone support for Polk, perhaps I can call him next week when he's back. Let me know what you recommend.

    Thanks
    Shawn
  • KennethSwaugerKennethSwauger Moderator Posts: 6,614
    I'm very sorry it should be: [email protected], two "d"s in Maddox. I guess I get a D in spelling.
    "And the house you live in will never fall down
    If you pity the stranger who stands at your gate" G.Lightfoot
  • No problem. I just resent and got the out of office, so I think we're good. We'll see what he says next week. Cheers.
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