Worse customer experience ever

Owned a Polk sound bar for 3 months and it quit working. Have been trying to contact customer service for 7 months. It’s impossible. The automated number instructs you to pick technical support and then the phone disconnects. So frustrating. Can’t imagine how this company stays in business. Good bye to my 260 dollars spent.

Comments

  • mlistens03mlistens03 Posts: 1,892
    tbirkbeck wrote: »
    Owned a Polk sound bar for 3 months and it quit working. Have been trying to contact customer service for 7 months. It’s impossible. The automated number instructs you to pick technical support and then the phone disconnects. So frustrating. Can’t imagine how this company stays in business. Good bye to my 260 dollars spent.

    Could this be a problem on your end? I’ve never heard of this. I’ve called the CS several times, and I’ve never had this problem, and yes, it was in the last seven months. I am sorry about your difficulty, have you tried returning to the store/website you bought it from?
    Micah
    Not Tom, or Trey, or Jim
    Main setup:
    Speakers are one of three, Mission Freedom 770 IV’s, Polk LSi25’s, or Polk SDA-CRS (stock XO, SL2000’s, Blade/Blade model). Electronics are as follows: for the LSi’s and SDA’s, a Technics SU-v75 acting as a phono preamp, into a Yamaha RX-v665, into a Crown XLi800 power amplifier. For the Missions, I have a Lafayette LR-1100. Turntable is a Technics SL-3200, with a Shure M97xE. Cables are generic/soon to be replaced garbage.
    An old post I found on AK, from 2013.
    I've always thought the goal of high end audio was not to have your neighbors bang on the wall and say, 'Turn that darn music down' but to have your neighbors bang on the wall and say, 'Tell your friends to go home and you can practice later this week'.
  • KennethSwaugerKennethSwauger Moderator Posts: 6,582
    Hello,
    Sorry you're having a problem. I'll ask my friend, at Polk, to contact you via email. Unfortunately it won't be until Monday, rest assured the problem will be addressed as soon as possible.
    "And the house you live in will never fall down
    If you pity the stranger who stands at your gate" G.Lightfoot
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