Worse customer experience ever

Owned a Polk sound bar for 3 months and it quit working. Have been trying to contact customer service for 7 months. It’s impossible. The automated number instructs you to pick technical support and then the phone disconnects. So frustrating. Can’t imagine how this company stays in business. Good bye to my 260 dollars spent.

Comments

  • mlistens03mlistens03 Posts: 1,197
    tbirkbeck wrote: »
    Owned a Polk sound bar for 3 months and it quit working. Have been trying to contact customer service for 7 months. It’s impossible. The automated number instructs you to pick technical support and then the phone disconnects. So frustrating. Can’t imagine how this company stays in business. Good bye to my 260 dollars spent.

    Could this be a problem on your end? I’ve never heard of this. I’ve called the CS several times, and I’ve never had this problem, and yes, it was in the last seven months. I am sorry about your difficulty, have you tried returning to the store/website you bought it from?
    Micah
    2 channel
    Speakers: Mission 770 Freedoms
    Integrated amp: Technics SU-v75 and matching tuner
    CDP: Technics SL-PC20
    Cables: Monoprice, Monster, Acoustic Research, and a few generic ones
    TT: Technics SL-3200, direct drive
    Cartridge: Shure M97xE

    Pc gaming setup
    Receiver/amp: Yamaha RX-V665
    Computer: Lenovo g50 (soon to be upgraded to a Dell Precision 690 which is far from stock!!)
    Interconnects: Amazon basics HDMI, Acoustic Research HDMI, Monoprice speaker cables
    Speakers: Boston Acoustics CR75s

    Random equipment on standby:
    Onkyo TX-v940, JBL woofers and tweeters, single Klipsch KG .5, Yamaha guitar amplifier, Peavey Rage 158 guitar amplifier, Kicker comp 12” subwoofer, single Bose 802 series II, a whole bunch of 1”-3” full range drivers, Infinity Crescendo 3007s (on sale), Polk LSi25s
    txcoastal1 wrote: »

    You don't tell her you read the manual, and you tell her you know what the problem is, and you fixed it, because that what men do, fix things
    sure it has a flat response, and sure it has a lot of detail, and yes, it has good and clear lows. But is it enjoyable to listen to? Does it make you grin ear to ear? That’s what really matters.
    Seen somewhere on AudioKarma (I think)
  • KennethSwaugerKennethSwauger Moderator Posts: 6,464
    Hello,
    Sorry you're having a problem. I'll ask my friend, at Polk, to contact you via email. Unfortunately it won't be until Monday, rest assured the problem will be addressed as soon as possible.
    "And the house you live in will never fall down
    If you pity the stranger who stands at your gate" G.Lightfoot
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