My polk magnificent max Sr surround on rear right is making loud crackling popping noises.

I unplugged and plugged back in and right now seems to be working. Please advise on what I can do.

Answers

  • KennethSwaugerKennethSwauger Moderator Posts: 6,614
    Hello,
    Polk is aware of the problem and is working on a solution that will correct the problem. This will be done via a firmware update so make sure you have connected your bar to the Internet. If the surround noises are too bothersome, unplug them until the issue is straightened out.
    "And the house you live in will never fall down
    If you pity the stranger who stands at your gate" G.Lightfoot
  • bitzbitz Posts: 2
    I read the new firmware update was already out? This has been an ongoing issue for alot of customers. So how long will we have to wait. I don't want my warranty to run out while Polk is trying to figure this problem out. What happens then?
  • ClipdatClipdat Posts: 4,712
    It's unfortunate and disappointing to me that for as much energy, time, and money that Polk is going through as they are trying to push their wireless lifestyle products, they're still plagued by these seemingly solvable issues.
    Got Dayens?
  • tpoptpop Posts: 2
    Frustrating I’m having same issues now my is not turning on just blinking lights.
  • OT8381OT8381 Posts: 2
    Same problem here. Installed latest firmware but popping continues
  • MPAGAMPAGA Posts: 3
    Ive had mine for a month a half. Rear speaker seem to be fine. But sub pops. I read on another webpage to move the sub further away from soundbar. I had mine next to tv and soundbar. I moved across the room and put in corner next to sofa. It works much better.. Played video games for 3 hours pop free. It did act up a little today. Unplugging and plugging seemed to help for awhile. Maybe this will help some. Ill never buy Polk again though. Im still on 79 update. Im afraid to update because of the connectivity peoblems people are now having after update. They need to issue a recall on these. Im writing to consumer reports. Good luck people!
  • mlistens03mlistens03 Posts: 2,118
    MPAGA wrote: »
    Ive had mine for a month a half. Rear speaker seem to be fine. But sub pops. I read on another webpage to move the sub further away from soundbar. I had mine next to tv and soundbar. I moved across the room and put in corner next to sofa. It works much better.. Played video games for 3 hours pop free. It did act up a little today. Unplugging and plugging seemed to help for awhile. Maybe this will help some. Ill never buy Polk again though. Im still on 79 update. Im afraid to update because of the connectivity peoblems people are now having after update. They need to issue a recall on these. Im writing to consumer reports. Good luck people!

    I’m going to defend Polk here. What other brand would put so much time and effort in trying to get the soundbar to work correctly again without the consumer being forced to go through a recall? It may be necessary, but from my experience, I think that once Polk gets this thing figured out, that it will never happen again to any Polk product, because they know what to look for. And besides, when it does work (and soon that will be all the time!) it is the best on the market, ESPECIALLY for the money.
    Micah
    Not Tom, or Trey, or Jim
    NAD C352
    Monitor Audio Radius R90’s/Polk SDA CRS/Mission Freedom 770 IV
    BJC speaker cables, generic RCA’s, one homemade power cable, because that’s going to do any good with the rest of the generic ones.
    Technics SL3200 turntable and a Shure M97xE phono cartridge
    Velodyne VA-907 subwoofer
    Lafayette LR-1100 acting as a tuner and phono.
    I've always thought the goal of high end audio was not to have your neighbors bang on the wall and say, 'Turn that darn music down' but to have your neighbors bang on the wall and say, 'Tell your friends to go home and you can practice later this week'.
  • MPAGAMPAGA Posts: 3
    At 600 bucks... They should get it right the first time.
  • mlistens03mlistens03 Posts: 2,118
    edited June 25
    MPAGA wrote: »
    At 600 bucks... They should get it right the first time.

    Accidents happen during production, and, this is a (relatively speaking) VERY limited number of them that are doing this. There are hundreds of threads and comments about this, but don’t forget Polk has sold thousands, probably even tens of thousands. And it seems to be caused by outside interaction of other devices, or by the source material, and not a actual defect.
    Micah
    Not Tom, or Trey, or Jim
    NAD C352
    Monitor Audio Radius R90’s/Polk SDA CRS/Mission Freedom 770 IV
    BJC speaker cables, generic RCA’s, one homemade power cable, because that’s going to do any good with the rest of the generic ones.
    Technics SL3200 turntable and a Shure M97xE phono cartridge
    Velodyne VA-907 subwoofer
    Lafayette LR-1100 acting as a tuner and phono.
    I've always thought the goal of high end audio was not to have your neighbors bang on the wall and say, 'Turn that darn music down' but to have your neighbors bang on the wall and say, 'Tell your friends to go home and you can practice later this week'.
  • henningehenninge Posts: 45
    There is ZERO chance Polk had sold tens of thousands of this unit. I would love to know the numbers. It's out of stock numerous places. My guess is because they aren't working properly, not because of demand. Feel free to show us actual numbers from somewhere as opposed to guessing.

    It's an unusable product right now. I'd guess most people who have issues don't even know there is this forum.
  • henningehenninge Posts: 45
    Hello,
    Polk is aware of the problem and is working on a solution that will correct the problem. This will be done via a firmware update so make sure you have connected your bar to the Internet. If the surround noises are too bothersome, unplug them until the issue is straightened out.

    I appreciate all the efforts you do for this issue. Not sure why someone from Polk isn't dealing with it directly on here, BUT unplugging the speaker is truly a sign of how **** the problem is. Maybe they fix it in 10 months of a 12 month warranty - then what? Things sold at a store are assumed to work, no? Or is that just crazy talk by me?
  • henningehenninge Posts: 45
    MPAGA wrote: »
    Ive had mine for a month a half. Rear speaker seem to be fine. But sub pops. I read on another webpage to move the sub further away from soundbar. I had mine next to tv and soundbar. I moved across the room and put in corner next to sofa. It works much better.. Played video games for 3 hours pop free. It did act up a little today. Unplugging and plugging seemed to help for awhile. Maybe this will help some. Ill never buy Polk again though. Im still on 79 update. Im afraid to update because of the connectivity peoblems people are now having after update. They need to issue a recall on these. Im writing to consumer reports. Good luck people!

    Did you write to anybody?
  • joesephKjoesephK Posts: 1
    I'm new to the forum, but I noticed no one has left any update in a while on these posts regarding issues with the max sr , so I figure I chime in with my latest experience. I have been having issues for a while... everything from chirps to pops, to a high pitch noise in the sub at one point... but I think Polk finally got it right with the latest firmware 103. I have been running it for roughly a week and have had zero issues. and I swear it sounds better too and maybe has something to do with the improved wireless performance? idk, i'd say if you guys haven't yet to go and check it out
  • KennethSwaugerKennethSwauger Moderator Posts: 6,614
    Thanks for posting your results, I'm glad things are sounding better.
    "And the house you live in will never fall down
    If you pity the stranger who stands at your gate" G.Lightfoot
  • MPAGAMPAGA Posts: 3
    edited August 29
    I did the update to 103. It is much better. I still have a low continuous crackle. But you have to be right next to box to hear. From the couch you dont hear it. But no loud pops! An occasional dull pop which would had been a loud one. But much much better. Only complaint is I have to turn it much louder for sound such as bass. And now turn down voice volume because its way too loud. It will make a snap like sound with certain pronounced words. If they could tweek the volume it would be perfect.
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