Magnifi Max SR surrounds issue

Just putting this out there to see if anyone is having issues with the SR surround speakers. I currently am having one of them that is "popping" every now and then. Anyone else? and is there a fix?

Comments

  • RosaskiRosaski Posts: 12
    Yes,

    I have the Magnifi max sr and have noticed high pitched noises(poping) coming from the surround sound speakers.

    Seems to happen more when playing content with video(s)
  • henningehenninge Posts: 45
    Glad to know I'm not alone. I can't reproduce it because it just happens intermittently.

    What about delays when switching sources (thinking 5-8 seconds)? Or even sound not coming through after a source switch and needing to reboot or fiddle with things to get sound back on?
  • KennethSwaugerKennethSwauger Moderator Posts: 6,522
    Hello,
    I'll bring this to Polk's attention.
    "And the house you live in will never fall down
    If you pity the stranger who stands at your gate" G.Lightfoot
  • RosaskiRosaski Posts: 12
    Hello,
    I'll bring this to Polk's attention.

    Thank you.

    Also FYI the sub does have a low scratchy type noise at ver low volumes. not as bad as the SR high frequency noises though.
  • RosaskiRosaski Posts: 12
    henninge wrote: »
    Glad to know I'm not alone. I can't reproduce it because it just happens intermittently.

    What about delays when switching sources (thinking 5-8 seconds)? Or even sound not coming through after a source switch and needing to reboot or fiddle with things to get sound back on?

    Forgot to mention it seems to happen more with Video content.

    I have noticed that I need to reboot it sometimes for everything to sync up properly
  • KennethSwaugerKennethSwauger Moderator Posts: 6,522
    Hello,
    Sorry this an issue. Polk has responded that there will be a firmware update that will solve this problem. It should happen sometime from the middle to the end of March.
    "And the house you live in will never fall down
    If you pity the stranger who stands at your gate" G.Lightfoot
  • henningehenninge Posts: 45
    Thanks Kenneth! Do you know which of the issues it may fix?
  • henningehenninge Posts: 45
    Also, just curious. Since there really are no visual waybto see what's going on with this sound bar, either an app, or via the HDMI out on the TV, how would we know if a firmware was available or applied?
  • henninge wrote: »
    Also, just curious. Since there really are no visual waybto see what's going on with this sound bar, either an app, or via the HDMI out on the TV, how would we know if a firmware was available or applied?

    you can see the current firmware version using the Google Home app

  • summerguysummerguy Posts: 3
    I also have this issue.

    When will the fiwrare released?
  • @KennethSwauger That firmware update that Polk is going to be pushing out will it be version 79 or 80? Just wondering if I have the latest version as I updated and am still having the issues.
  • PolkrPolkr Posts: 1
    I have the exact problem ...so annoying sometimes the scratchy noise pops in the middle of a movie and scars me ....trying to contact Polk very soon hope they fix it !

  • KennethSwaugerKennethSwauger Moderator Posts: 6,522
    Hello,
    If anyone is having this problem send me a PM and let me know.
    "And the house you live in will never fall down
    If you pity the stranger who stands at your gate" G.Lightfoot
  • packratguypackratguy Posts: 2
    Hi I got a replacement and still having the popping and crackling and chirping from the surround speakers.
  • henningehenninge Posts: 45
    I received the email below from Cust Serv. I don't think the delay acceptable considering the item only has a one year warranty. Thought I'd sahre and get other people's thoughts.

    "I have been told that the firmware fix is scheduled for 01-12 weeks from now. We apologize for the inconvenience"
  • henningehenninge Posts: 45
    See my poll and vote. I'm getting pretty choked and it seems I'm not alone
  • henningehenninge Posts: 45
    Polkr wrote: »
    I have the exact problem ...so annoying sometimes the scratchy noise pops in the middle of a movie and scars me ....trying to contact Polk very soon hope they fix it !

    Any luck?
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