Verizon Quantum issues.

mantismantis Posts: 14,643
Hello everyone,
Long time Verizon customer here and I have had issues with Quantum since i got it a few years ago.
1) The Guide - it takes like 6-8 seconds to come one. You do the self repair and it comes down to 2-3 seconds for about 1 or 2 uses then goes right back to the 6-8 seconds.
2) Internet goes down a lot- this has been since I switched as well. before Quantum, internet never went down. I had the Silver router, then the Red router and currently I have the slim Black Router.
3) Can't purchase Pay Per View's anymore - this is a new issue that I can't really care to much about as I can get what I want from Apple TV so this is less of an issue but one nonetheless.

I have had the Main DVR replaced, ONT has been replaced. Router has been replaced twice and all my issues remain.
I have at least 20-30 tech support calls in and 3 or 4 visits to try and figure out my issues.
As most of you know I have been in the Tech Business for over 20 years. My entire house is wired professionally and I have all high quality stuff. All my cables are high quality and all pass all standards. I have a battery Back up on the network and for many years on my main system. Stable power I've always have had here, we don't lose power hardly ever and with the surge protectors I own, I have no other issues with anything else.

My only reason I'm posting this is I haven't shared this with you guys, I don't see this level of issues in the field and I'm curious if anyone else is having these issues with Verizon FIOS?

My personal quest is to save to world of bad audio, one thread at a time.


  • EmlynEmlyn Posts: 1,912
    I don't have Quantum, just regular FIOS. No problems generally, but the On Demand seems to pixelate and fail about one in three times I try it.

    You probably are aware of this, but they use junk cable splitters coming into the house before the ONT. They tend to go bad after a couple of years due to water exposure and freeze/thaws if they are not sealed off. That can cause the kind of connectivity problems you are seeing. Their MoCA splitters can also go bad inside the house after enough time. Happened to me the first time and the tech identified the problem. The second time, I no longer had their inside wire maintenance plan so did the replacement myself...
    1. Polk LSiM707, 704C, 703; Dual SVS SB2000 subwoofers; Pioneer Elite SC-97; Parasound A23 amp; Oppo 105D; Toshiba HD-DVD Player; Samsung UHD 4K Player; Sony 65" 4K TV; FIOS; PS Audio Power Plant Premier; MIT S2 cables
    2. JM Labs Electra 920.1; Parasound JC2 Preamp; Parasound A21; Sony HAP-Z1ES; Marantz SA8004; Music Hall MMF7 and PS Audio NuWave phono pre; Technics SL-1200MKII and PS Audio GCPH phono pre; PS Audio P1000; MIT S1 Cables
    3. Polk LSiM703; Anthem Pre-2L SE pre and Parasound HCA-1500A amp; Squeezebox Touch; Wyred4Sound DAC2; MIT S3 cables
  • mantismantis Posts: 14,643
    My ONT is in my completely dry basement. All my coax runs are home run to a structured can. Verizon has been to my house several times and there is only 1 splinter in my house and it's in the can provided by them.
    My personal quest is to save to world of bad audio, one thread at a time.
  • mantismantis Posts: 14,643
    I will go on to say this, if Verizon comes out Saturday morning and doesn't at least find the issues then I'm getting rid of their service. I have had Fios for years and years I can't even remember how long its been it's been so long and I'm gonna get all their equipment out of my house if they can't get this system to work as it should.
    My personal quest is to save to world of bad audio, one thread at a time.
  • DaveHoDaveHo Posts: 1,571
    I don't have Quantum or Fios, but every single time I've ever had an issue with internet service or TV, it's been a bad cable or piece of hardware within the service provider's network. Have they checked outside your home?
  • mantismantis Posts: 14,643
    They are coming Saturday to check all that
    My personal quest is to save to world of bad audio, one thread at a time.
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