Wyred 4 Sound Phono Pre PH1

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Comments

  • Toolfan66Toolfan66 Posts: 13,386
    So Wyred 4 Sound is hitting me with a 15% RESTOCKING FEE, That's like $200.00 :'(

    As much money as I have spent with them I find it absurd.....
    Death Grip...
  • DaveHoDaveHo Posts: 1,571
    I would push them on that, though it is stated on their web site:

    https://wyred4sound.com/terms-and-conditions
  • Toolfan66Toolfan66 Posts: 13,386
    Trust me I am, and I caught that after the fact, 15% is crazy..
    Death Grip...
  • Toolfan66Toolfan66 Posts: 13,386
    edited December 5
    Buy any of our products directly from our website and enjoy a 30 day trial, this is all you see on the front end till you look deeper..

    I like W4S, they have always been good guys to talk to, and supporting a small American company i am all for, and I love the gear I own from them, but I feel I am being raped with a 15% restocking fee..
    Death Grip...
  • F1nutF1nut Posts: 38,311
    That's outrageous!
    Political Correctness'.........defined

    "A doctrine fostered by a delusional, illogical minority and rabidly promoted by an unscrupulous mainstream media, which holds forth the proposition that it is entirely possible to pick up a t-u-r-d by the clean end."


  • Mike ReeterMike Reeter Posts: 3,113
    Ouch!
    SDA SRS 3.1TL's/Dynaudio Contour S 3.4 LE's
  • txcoastal1txcoastal1 Posts: 8,476
    edited December 6
    Hear Us
    Buy any of our products directly from our website and enjoy a 30 day trial period, or find a dealer near you.

    Yeah, they need a disclaimer annotation symbol that acknowledges the return policy...very misleading
    2-channel: Modwright KWI-200 Integrated, Dynaudio C1-II Signatures, Simaudio 780D DAC
    Desktop rig: LSi7, Polk 110sub, Dayens Ampino amp, W4S DAC/pre, Sonos, JRiver
    Gear on standby: Melody 101 tube pre, Modwright LS100, Unison Research Simply Italy Integrated
    Gone to new homes: (Matt Polk's)Threshold Stasis SA12e monoblocks, Pass XA30.5 amp, Usher MD2 speakers, Dynaudio C4 platinum speakers
  • DaveHoDaveHo Posts: 1,571
    Very deceptive. It took me awhile to find the return policy buried in the terms & conditions link I posted.
  • Toolfan66Toolfan66 Posts: 13,386
    W4S will not budge on the 15% :/ I told them I will never buy another piece of gear from them nor will I recommend them to anyone, Not that they will care but I vented it to them anyways..

    Oh well, time to move on.. B)
    Death Grip...
  • DaveHoDaveHo Posts: 1,571
    You're playing outside the price range of my sandbox, but if you have some time before the 30 days is up, maybe you'd have some luck selling it for less than a 15% loss?
  • pitdogg2pitdogg2 Posts: 8,121
    DaveHo wrote: »
    You're playing outside the price range of my sandbox, but if you have some time before the 30 days is up, maybe you'd have some luck selling it for less than a 15% loss?

    I thought the same thing.
  • hochpt21hochpt21 Posts: 4,903
    That sucks...

    Sorry to hear that. It’s like some of these companies don’t understand that taking care of your customers essentially builds a free sales force of brand-loyal buyers who recommend your products.

    Sound United/Polk is part guilty of that as well.
    __________________________________________________
    2 Channel
    Turntable - Pro-Ject 2.9 Wood/Grado Gold Cartridge
    Phono Stage - PS Audio GCPH
    Preamplifier - Dared SL-2000A
    Amplifier - McCormack DNA 0.5 Deluxe
    Speakers - GoldenEar Triton 2
    __________________________________________________
    7.1 Home Theater
    Denon AVR-X3300W; Rotel RMB-1066; Polk CS350ls, LS90's, FXi3's, RC60i; SVS PC Ultra; BenQ W1070; Elite Screens 120"
    __________________________________________________
    Man Cave
    Turntable - Sony PS-LX410/Grado Green Cartridge
    Phono Stage - Parks Audio Budgie
    CD - Marantz DV4001
    Passive Pre - Luminous Audio Axiom II
    Amplifier - Parasound HCA-1500A
    Speakers - SDA 2A (x-overs etc...); Epos Epic 2; Polk Audio Monitor 70 (my first)
    __________________________________________________
  • Viking64Viking64 Posts: 754
    Dinks.
    Polk SDA SRS 2.3TL
    Silk Audio MS38SE Tube Amp
    Yamaha DSP A-1 AV Amp
    Panasonic TC-P65S2 Plasma TV
  • UpstatemaxUpstatemax Posts: 2,094
    Sorry to hear the Phono Pre did not work out for you. Even more sorry to hear about the crazy "restocking" fee!

    I have been strongly considering W4S amplification in the coming months, I'm now SERIOUSLY reconsidering it!
    Living room:
    Samsung PN50B860 50" Plasma : XBOX One : Roku 3 : Oppo BDP-103 : Pioneer Elite SC-87 : APC H15 : Focal 806V mains : Focal 806V Surrounds : SVS SB2000 : SVS SB12-NSD

    2Ch:
    Sonus Faber Venere S : Parasound HCA 1500A : Oppo UDP-205 : Furman Elite 15 DM i : Sony XBR 55X810C Monitor :
  • Well I guess I know what room I'm skipping at RMAF next year...
    Hard to take a company seriously when they take advantage of their customers.
    The Night is Dark and Full of Terrors
  • mikeyb128mikeyb128 Posts: 2,498
    Have you decided what to do? Is the W4S opening up at all?
    2 channel:
    Bryston 4B3, Bryston BDA3, Cary SLP03, Shanling CDT1000SE with parts conneXion level 2 mods, Nottingham analogue ace space 294, soundsmith Carmen MKii, Zu DL103 MKii, Ortofon MC 20 MKii, Dynavector XX2 MKii, Rogue Audio Ares, Core power technologies balanced power conditioner, Akiko Corelli power conditioner with Akiko Audio HQ power cable, Nordost heimdall 2, Frey 2, interconnects, speaker and power cables, Focal Electra 1028 BE 2, Auralic Aries Femto, Black diamond racing cones, ingress audio level 1 roller blocks, JL Audio E110 with Auralic subdude, Primacoustics room treatments.
    Theater:
    Focal Aria 926,905,CC900, SVS PB ultra x2. Pioneer Elite SC85, Oppo BDP93, Panamax M5400PM, Minix neox6, Nordost Blue heaven LS power cables.

  • DarqueKnightDarqueKnight Posts: 6,129
    Toolfan66 wrote: »
    So Wyred 4 Sound is hitting me with a 15% RESTOCKING FEE, That's like $200.00 :'(

    As much money as I have spent with them I find it absurd.....

    Only 15%?

    When I was shopping for DACs in 2015, a MSB Technology "Analog DAC" was under consideration...until the dealer (Sonore) told me there would be a 40% restocking fee if I didn't like it. This was a DAC with a retail price of $12,760.

    "So hot it burns Mice!"~DK
    "Polk SDA-SRSs are hopelessly out of date both sonically and technologically... I see no value whatsoever in older SDA speakers."~Audio Asylum Member
    "Knowledge, without understanding, is a path to failure."~DK
    "Those who irrationally rail against something or someone that is no threat to them, actually desire (or desire to be like) the thing or person they are railing against."~DK
  • nbrowsernbrowser Posts: 7,020
    Toolfan66 wrote: »
    So Wyred 4 Sound is hitting me with a 15% RESTOCKING FEE, That's like $200.00 :'(

    As much money as I have spent with them I find it absurd.....

    Only 15%?

    When I was shopping for DACs in 2015, a MSB Technology "Analog DAC" was under consideration...until the dealer (Sonore) told me there would be a 40% restocking fee if I didn't like it. This was a DAC with a retail price of $12,760.

    Dear lord...that's a perfect example of excessive. The restocking fee that is.
    Living room: Samsung UN55KU7000 4K UHD HDR 55 inch TV, Marantz CD6004, Pro-Ject Debut Carbon, Parasound zPhono, Mac Mini, Oppo BDP-93, XBox One S 2Tb, Kenwood DPX792BH car deck for radio purposes, Marantz SR5010 AVR, Parasound HCA-1200II, Front SDA 2 modded with Larrys Rings and RD0-194-1 tweeters, Rear Onkyo SKF-4800 Towers, Center CSiA6, BOOM Tannoy TS2.12 Sub, Audioquest Evergreen interconnects just about everywhere except from AVR to amp, MIT Terminator 4, MIT AVT3 speaker cables with extra terminals covered up Monitor 5 Jr+ in the wings for a center channel.
  • Viking64Viking64 Posts: 754
    there would be a 40% restocking fee if I didn't like it. This was a DAC with a retail price of $12,760.
    That's horrible! I got a similar deal with my ex-wife, although the numbers were considerably higher. :o :'(

    Here is a song from one of my Top 5 all-time favorite live albums that explains in more detail. :p


    Polk SDA SRS 2.3TL
    Silk Audio MS38SE Tube Amp
    Yamaha DSP A-1 AV Amp
    Panasonic TC-P65S2 Plasma TV
  • Toolfan66Toolfan66 Posts: 13,386
    edited December 16
    Toolfan66 wrote: »
    So Wyred 4 Sound is hitting me with a 15% RESTOCKING FEE, That's like $200.00 :'(

    As much money as I have spent with them I find it absurd.....

    Only 15%?

    When I was shopping for DACs in 2015, a MSB Technology "Analog DAC" was under consideration...until the dealer (Sonore) told me there would be a 40% restocking fee if I didn't like it. This was a DAC with a retail price of $12,760.

    The difference is they told you, they didn’t tell me anything, they have since added terms and conditions to their 30 day trial on their web page after I complained about it...

    Death Grip...
  • EmlynEmlyn Posts: 1,912
    I agree it's a shady and deceptive business practice to have a "30 day trial period" with a restocking fee that's only mentioned way down on the legal page. They should simply say up front that they have a 30 day return period for new products with a 15 percent restocking fee. No misunderstanding that. Like other internet direct retailers they sell on the returned items as B-Stock with a certain percent discount. I can understand their desire to reduce overhead and keep costs "low" and maybe they found they have been burned by people taking advantage but it's pretty easy to find a middle ground with customers and be clear up front.

    Their phono preamp is currently on sale for a few days at 18 percent off.
    1. Polk LSiM707, 704C, 703; Dual SVS SB2000 subwoofers; Pioneer Elite SC-97; Parasound A23 amp; Oppo 105D; Toshiba HD-DVD Player; Samsung UHD 4K Player; Sony 65" 4K TV; FIOS; PS Audio Power Plant Premier; MIT S2 cables
    2. JM Labs Electra 920.1; Parasound JC2 Preamp; Parasound A21; Sony HAP-Z1ES; Marantz SA8004; Music Hall MMF7 and PS Audio NuWave phono pre; Technics SL-1200MKII and PS Audio GCPH phono pre; PS Audio P1000; MIT S1 Cables
    3. Polk LSiM703; Anthem Pre-2L SE pre and Parasound HCA-1500A amp; Squeezebox Touch; Wyred4Sound DAC2; MIT S3 cables
  • ThortonThorton Posts: 1,006
    Toolfan, I'm sorry for your experience. But that's their policy to date. Anytime I buy anything internet direct the first thing I review is the return policy and then I confirm it over the phone. The 200 lb Rythmik subwoofers I purchased would have cost me +200 dollars to ship them back to them if I didn't like them. I was considering another purchase from W4S before you bought the phone pre and did easily see (with one click) the restocking fee. That's why I did not purchase it and figured I'd fair better buying used.

    Unless you buy from AudioAdvisor or MusicDirect, many ID companies have either a restocking fee or you have to pay for shipping back to the company. I can see why smaller companies do not have 30 day trial periods for all of their products and many ID companies to do not even offer a return policy. Again, I'm sorry for your experience.
    _____________________________________________________________________________________________
    Source: SONOS Music System, DAC: W4S DAC-2, Pre/Pro: Marantz AV8801, Amp1: W4S MC-5, AMP2: W4S MMC-7, Front: Salk SoundScape 8's, Center: Salk SoundScape C7, Surround: Polk FXIA6, Surround Back: Polk RTIA9, Subs: 2 - Rythmik F25's, IC & Speaker Cables: Signal Cable, Room Treatments: GIK Acoustics
  • txcoastal1txcoastal1 Posts: 8,476
    I chalk this up to a lesson learned. W4S is a good company, like many other small business' and I get the return policy.

    Larry has been a W4S proponent, since I've been on the forum. The wrong is posting a "30 day trial"...misleads w/o an annotation.

    Larry probably could have called W4S and asked for a demo unit in good standings, even if he had to wait to demo the pre, and W4S probably would have obliged...pay for shipping, demo the unit, and return....$60-$75 if he didn't like it.
    2-channel: Modwright KWI-200 Integrated, Dynaudio C1-II Signatures, Simaudio 780D DAC
    Desktop rig: LSi7, Polk 110sub, Dayens Ampino amp, W4S DAC/pre, Sonos, JRiver
    Gear on standby: Melody 101 tube pre, Modwright LS100, Unison Research Simply Italy Integrated
    Gone to new homes: (Matt Polk's)Threshold Stasis SA12e monoblocks, Pass XA30.5 amp, Usher MD2 speakers, Dynaudio C4 platinum speakers
  • Toolfan66Toolfan66 Posts: 13,386
    Thorton wrote: »
    Toolfan, I'm sorry for your experience. But that's their policy to date. Anytime I buy anything internet direct the first thing I review is the return policy and then I confirm it over the phone. The 200 lb Rythmik subwoofers I purchased would have cost me +200 dollars to ship them back to them if I didn't like them. I was considering another purchase from W4S before you bought the phone pre and did easily see (with one click) the restocking fee. That's why I did not purchase it and figured I'd fair better buying used.

    Unless you buy from AudioAdvisor or MusicDirect, many ID companies have either a restocking fee or you have to pay for shipping back to the company. I can see why smaller companies do not have 30 day trial periods for all of their products and many ID companies to do not even offer a return policy. Again, I'm sorry for your experience.


    Nothing to be sorry for, I’m over it, live and learn, I still feel their preamp is one of the best out there in its price point, one could do a lot worse, and one could do a lot better on the used market, me, I got tired of swapping gear in and out, so I picked W4S and have been riding that the last few years, I have no regrets...

    I asked Jesus to forgive them.. LOL!! :D
    Death Grip...
  • txcoastal1txcoastal1 Posts: 8,476
    How's <3 Courtney doing Larry??
    2-channel: Modwright KWI-200 Integrated, Dynaudio C1-II Signatures, Simaudio 780D DAC
    Desktop rig: LSi7, Polk 110sub, Dayens Ampino amp, W4S DAC/pre, Sonos, JRiver
    Gear on standby: Melody 101 tube pre, Modwright LS100, Unison Research Simply Italy Integrated
    Gone to new homes: (Matt Polk's)Threshold Stasis SA12e monoblocks, Pass XA30.5 amp, Usher MD2 speakers, Dynaudio C4 platinum speakers
  • Toolfan66Toolfan66 Posts: 13,386
    txcoastal1 wrote: »
    How's <3 Courtney doing Larry??

    She keeps getting better and better, going on 7 months with no rejection (fingers crossed) and they keep bringing down the drugs she has to take. will be an emotional Christmas with us having her but knowing someone out there is doing without a loved one, bitter sweet to say the least..

    Thanks for asking..

    Death Grip...
  • BlueFoxBlueFox Posts: 9,425
    Great. Good news. Is there a point where rejection odds reach zero, or is that always a risk?
    Bud

    Lumin S1
    Sony XA-5400ES SACD
    Pass XP-20 pre, X600.5 amps
    Magico S5 MKII Mcast Rose speakers, SPOD spikes

    Shunyata Triton v3/Typhon for source, Denali 2000 (2) for amps
    Shunyata Z Anaconda XLR analog ICs, Z Anaconda speaker cables
    Shunyata Sigma HC (2), Sigma Analog, Sigma Digital, Z Anaconda (3) power cables
    Revelation Audio Cryo-Silver Reference DB-25 umbilical power cable for preamp modules

    Mapleshade Samson V.3 four shelf solid maple rack, Micropoint brass footers
    Three 20 amp circuits.
  • txcoastal1txcoastal1 Posts: 8,476
    Toolfan66 wrote: »
    txcoastal1 wrote: »
    How's <3 Courtney doing Larry??

    She keeps getting better and better, going on 7 months with no rejection (fingers crossed) and they keep bringing down the drugs she has to take. will be an emotional Christmas with us having her but knowing someone out there is doing without a loved one, bitter sweet to say the least..

    Thanks for asking..

    Understood, but as Courtney progress' hopefully there is solace in a renewed life and they know their loss was not in vain

    Prayers and blessings to theirs and your family Larry... Merry Christmas
    2-channel: Modwright KWI-200 Integrated, Dynaudio C1-II Signatures, Simaudio 780D DAC
    Desktop rig: LSi7, Polk 110sub, Dayens Ampino amp, W4S DAC/pre, Sonos, JRiver
    Gear on standby: Melody 101 tube pre, Modwright LS100, Unison Research Simply Italy Integrated
    Gone to new homes: (Matt Polk's)Threshold Stasis SA12e monoblocks, Pass XA30.5 amp, Usher MD2 speakers, Dynaudio C4 platinum speakers
  • Toolfan66Toolfan66 Posts: 13,386
    BlueFox wrote: »
    Great. Good news. Is there a point where rejection odds reach zero, or is that always a risk?

    No, there is always a risk, especially when she gets sick, as her immune system revs up..
    txcoastal1 wrote: »
    Toolfan66 wrote: »
    txcoastal1 wrote: »
    How's <3 Courtney doing Larry??

    She keeps getting better and better, going on 7 months with no rejection (fingers crossed) and they keep bringing down the drugs she has to take. will be an emotional Christmas with us having her but knowing someone out there is doing without a loved one, bitter sweet to say the least..

    Thanks for asking..

    Understood, but as Courtney progress' hopefully there is solace in a renewed life and they know their loss was not in vain

    Prayers and blessings to theirs and your family Larry... Merry Christmas

    Thanks, and merry Christmas to you and yours as well...

    Death Grip...
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