Soundbar 3000 original remote not working

New battery installed correctly. Not working. Original remote for Soundbar 3000 does not control the soundbar. Otherwise, I did train my cable provider remote to work, but the sound is too loud. When the cable remote sound is turned all the way down, to zero (per display on TV, Soundbar volume still very loud. Which is why I wanted to get oringinal remote to work.

I read somewhere that I can get the cable TV remote to be trained to the Soundbar mute. Correct?

But main problem is non-functioning original remote.


  • KennethSwaugerKennethSwauger Moderator Posts: 6,065
    Welcome to Polk's forum. Place the bar in the standby mode, the LED will be red. Then push and hold the "learn" button until the LED blinks. This will erase all stored memory and the bar should only respond to the Polk remote. If you've changed the battery and it doesn't control the bar telephone 1-800-377-7655 select option 1 and have the unit's serial number available.
    Regards, Ken
    "Passion is inversely proportional to the amount of real information available", G. Benfield
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