Keep or Return - CSI A6 damaged in shipping

ArsenalFCArsenalFC Posts: 40
edited November 2017 in Speakers
Hi all,

I found a CSI A6 last week on ebay via a private seller that came at a good price ($150 + free S&H). It turns out he didn't have the original box and used a combination of bubble wrap and air pouches within a larger cardboard box. The cardboard box was dented in a few places but it didn't look too bad.

Once I got it open and unwrapped, I found three areas of damage. Both powerports were cracked/broken and there's damage to one of the corners of the speaker itself. I lightly shook the speaker and it sounded like there was a small piece of something in there floating around. I'm speculating it was a small piece of powerport.

I did hook it up temporarily and looped it in with the rest of my system and it sounded pretty good.

That being said. Would you return the speaker outright or entertain keeping it for a reduced cost?

Is it possible to find replacement powerports for this speaker? Is there much risk for internal component damage that I wouldn't have seen?

As always, your thoughts and input are welcome and appreciated.

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Comments

  • DaveHoDaveHo Posts: 1,967
    I'm picky about the appearance of my gear, so that would be getting returned if I'd received it in that condition. Where are you placing the speaker? Will the damage be visible?
  • DaveHo wrote: »
    I'm picky about the appearance of my gear, so that would be getting returned if I'd received it in that condition. Where are you placing the speaker? Will the damage be visible?

    It'll be sitting on top of the entertainment center (exposed on the sides but with a wall behind it), which is why I'd really like to replace the powerports. The one nick on the wood is certainly not ideal, but if this ends up being $75 it may be worth putting up with that imperfection so long as it sounds great.
  • NotaSuvNotaSuv Posts: 2,564
    send back you'll find another...that one port looks pretty chewed up
  • pitdogg2pitdogg2 Posts: 10,839
    return it.
  • DSkipDSkip Posts: 14,880
    Tell the seller its a wash. He will lose money by having it shipped back. It's toast.
    audiothesis.com/

    Speakers: Harbeth: 30.2, SHL5+; Usher: Be-10, T-515; Rosso Fiorentino: Elba, Pienza, Certaldo, Fiesole, Volterra; Polk: T50, Signature S15, RTA 15tl, RTi12; Sonner Audio Allegro Unum, Legato Unum, Legato Semis, Legato Duo; Emerald Physics CS-2.8; Klipsch KLF-20
    Preamps: Shuguang S200MK, Dayens Ampino, Parasound P5
    Amps: Shuguang S845MK, Dayens Ampino Monoblocks, Parasound A23
    Integrateds: Triode Corporation TRV-88SER, MastersounD: BoX, Dueventi, Compact 845, Evolution 845; North Star Design Blue Diamond
    Sources: AURALiC Aries, Denon HEOS Link, North Star Design: Magnifico, Supremo, Incanto, Intenso, Venti
    Cabling: Wireworld
    TV: Sony XBR-75X940C
  • mrlorenmrloren Posts: 1,474
    Return it. Why pay that much for a damaged product.
    When I was a kid my parents told me to turn it down. Now I'm an adult and my kids tell me to turn it down.

    Family Room:
    Samsung UN60H,
    Denon AVR-X4400H, Emotiva XPA3 GEN3
    Oppo BDP-93,Sony UBP-X800BM, Sony DVP-NS3100ES, WD Live HUB.
    Main: Polk Signature S60
    Center: Polk CSi-A6
    Front High/Rear High In-Ceiling Polk 80F/X RT
    Surrounds: Polk T15
    Sub: HSU VTF3-MK5

    Bed Room;
    Sony KDF-E42A10,
    Marantz SR5010, BDP-S270
    Main: Polk Signature S20
    Center: Polk Signature S35
    Rear: Polk R15
    Sub: HSU STF-2

    Working Warehouse;
    Sony 2100ES
    Polk RTi4 about 15' up the wall
    Old sony 12" Sub
    Mini tower PC with 400GB of music
  • oldrockeroldrocker Posts: 1,885
    That's just terrible.

    Yep, return it.
  • cfrizzcfrizz Posts: 13,031
    Return it.
    Sunfire TGP III PrePro, Sunfire Cinema Grand Signature 405wpc 5 ch. Amp, Oppo 103 BluRay, Rotel RCD-1072 CDP, Sony Bravia KDL-40R510C TV, Polk S60 Main Speakers, Boston VR-920 Center Channel, SVS NSD-12 SB12 Subwoofer, Polk DSW 400 Subwoofer, Polk FXi-3 Surround Speakers
  • F1nutF1nut Posts: 40,379
    Return it. The seller is an idiot for packing it that way.
    Political Correctness'.........defined

    "A doctrine fostered by a delusional, illogical minority and rabidly promoted by an unscrupulous mainstream media, which holds forth the proposition that it is entirely possible to pick up a t-u-r-d by the clean end."


  • Thanks for the feedback everyone. Clear consensus is a return. I think the only way I keep them is if it's effectively free for me to do so. Either way I'd be looking to replace it shortly.
  • DSkipDSkip Posts: 14,880
    That was my point. Shipping will be about $50 and you'll want to package it better which might cost another $15-20. He'd be lucky to get it back and have any value in it for him so I'd consider it a wash if I were in his shoes.
    audiothesis.com/

    Speakers: Harbeth: 30.2, SHL5+; Usher: Be-10, T-515; Rosso Fiorentino: Elba, Pienza, Certaldo, Fiesole, Volterra; Polk: T50, Signature S15, RTA 15tl, RTi12; Sonner Audio Allegro Unum, Legato Unum, Legato Semis, Legato Duo; Emerald Physics CS-2.8; Klipsch KLF-20
    Preamps: Shuguang S200MK, Dayens Ampino, Parasound P5
    Amps: Shuguang S845MK, Dayens Ampino Monoblocks, Parasound A23
    Integrateds: Triode Corporation TRV-88SER, MastersounD: BoX, Dueventi, Compact 845, Evolution 845; North Star Design Blue Diamond
    Sources: AURALiC Aries, Denon HEOS Link, North Star Design: Magnifico, Supremo, Incanto, Intenso, Venti
    Cabling: Wireworld
    TV: Sony XBR-75X940C
  • DSkip wrote: »
    That was my point. Shipping will be about $50 and you'll want to package it better which might cost another $15-20. He'd be lucky to get it back and have any value in it for him so I'd consider it a wash if I were in his shoes.

    If he gets it for free, can get the broken powerport parts cheap enough and live with the crunched corner after a quick touch up it might be worth using. It all depends on how he feels about the appearance and if it still sounds good..

    "Make a man a fire and he'll be warm for a day. Light
    a man on fire and he'll be warm for the rest of his life."

  • mrlorenmrloren Posts: 1,474
    if the sell wants to refund some or all of the cost and not ship it back the yes replace the power ports and take a hot iron to the corner and try to flatten it out a bit.
    When I was a kid my parents told me to turn it down. Now I'm an adult and my kids tell me to turn it down.

    Family Room:
    Samsung UN60H,
    Denon AVR-X4400H, Emotiva XPA3 GEN3
    Oppo BDP-93,Sony UBP-X800BM, Sony DVP-NS3100ES, WD Live HUB.
    Main: Polk Signature S60
    Center: Polk CSi-A6
    Front High/Rear High In-Ceiling Polk 80F/X RT
    Surrounds: Polk T15
    Sub: HSU VTF3-MK5

    Bed Room;
    Sony KDF-E42A10,
    Marantz SR5010, BDP-S270
    Main: Polk Signature S20
    Center: Polk Signature S35
    Rear: Polk R15
    Sub: HSU STF-2

    Working Warehouse;
    Sony 2100ES
    Polk RTi4 about 15' up the wall
    Old sony 12" Sub
    Mini tower PC with 400GB of music
  • F1nutF1nut Posts: 40,379
    A hot iron will cause even more damage.
    Political Correctness'.........defined

    "A doctrine fostered by a delusional, illogical minority and rabidly promoted by an unscrupulous mainstream media, which holds forth the proposition that it is entirely possible to pick up a t-u-r-d by the clean end."


  • nooshinjohnnooshinjohn Posts: 18,227
    If you get all your money back, Polk may be able to sell you a new cabinet and the power ports for about the same money you will get back. Just swap the drivers and crossover to the new one and you will be golden.
    The Gear... Carver "Statement" Mono-blocks, TriangleArt Reference SE with PS Audio NuWave Phono converter, Walker Precision Motor Drive, ClearAudio Stradivari v2 cartridge and Origin Conquerer Mk3c tonearm, Polk Audio "Signature" Reference Series 1.2TL with complete mods, Pass Labs X1 two channel preamplifier Signed by Poppa himself, PS Audio PerfectWave DAC MkII, Krell Evolution 525a CD Player, Pioneer Elite SC-65, Oppo UDP-205 Blu-ray , Sony XBR70x850B 4k, Polk audio AB700/800 "in-wall" surrounds

  • mrlorenmrloren Posts: 1,474
    F1nut wrote: »
    A hot iron will cause even more damage.

    With veneer it's hit and miss, One cheap stuff I've had luck others I should have never tried. It's already dinged so it might be worth a try.
    When I was a kid my parents told me to turn it down. Now I'm an adult and my kids tell me to turn it down.

    Family Room:
    Samsung UN60H,
    Denon AVR-X4400H, Emotiva XPA3 GEN3
    Oppo BDP-93,Sony UBP-X800BM, Sony DVP-NS3100ES, WD Live HUB.
    Main: Polk Signature S60
    Center: Polk CSi-A6
    Front High/Rear High In-Ceiling Polk 80F/X RT
    Surrounds: Polk T15
    Sub: HSU VTF3-MK5

    Bed Room;
    Sony KDF-E42A10,
    Marantz SR5010, BDP-S270
    Main: Polk Signature S20
    Center: Polk Signature S35
    Rear: Polk R15
    Sub: HSU STF-2

    Working Warehouse;
    Sony 2100ES
    Polk RTi4 about 15' up the wall
    Old sony 12" Sub
    Mini tower PC with 400GB of music
  • Viking64Viking64 Posts: 3,274
    Return it via a torpedo tube aimed directly at the seller's skull for being such a dumb-a$$.
  • F1nutF1nut Posts: 40,379
    mrloren wrote: »
    F1nut wrote: »
    A hot iron will cause even more damage.

    With veneer it's hit and miss, One cheap stuff I've had luck others I should have never tried. It's already dinged so it might be worth a try.

    The corner is crushed, the MDF cabinet seam is split, the lacquer is cracked and chipped with pieces of veneer missing. The only thing worth trying is tossing it in a dumpster.
    Political Correctness'.........defined

    "A doctrine fostered by a delusional, illogical minority and rabidly promoted by an unscrupulous mainstream media, which holds forth the proposition that it is entirely possible to pick up a t-u-r-d by the clean end."


  • headrottheadrott Posts: 5,299
    edited November 2017
    mrloren wrote: »
    F1nut wrote: »
    A hot iron will cause even more damage.

    With veneer it's hit and miss, One cheap stuff I've had luck others I should have never tried. It's already dinged so it might be worth a try.

    ^^^^^I would take Jesse's (F1nut) advice. He won't steer you wrong, especially regarding wood. (OK, NOT that wood..... :D )^^^^^
    Relayer-Big-O-Poster.jpg
    Taken from a recent Audioholics reply regarding "Club Polk" and Polk speakers:

    "I'm yet to hear a Polk speaker that merits more than a sentence and 60 seconds discussion." :\

    "Green leaves reveal the heart spoken Khatru"- Jon Anderson

    "Have A Little Faith! And Everything You'll Face, Will Jump From Out Right On Into Place! Yeah! Take A Little Time! And Everything You'll Find, Will Move From Gloom Right On Into Shine!"- Arthur Lee
  • mrlorenmrloren Posts: 1,474
    edited November 2017
    headrott wrote: »
    mrloren wrote: »
    F1nut wrote: »
    A hot iron will cause even more damage.

    With veneer it's hit and miss, One cheap stuff I've had luck others I should have never tried. It's already dinged so it might be worth a try.

    ^^^^^I would take Jesse's (F1nut) advice. He won't steer you wrong, especially regarding wood. (OK, NOT that wood..... :D )^^^^^

    I totally agree..... as I am just a novice woodworker. The hot iron worked on some Ikea stuff. other stuff it just made it worse a lot worse.
    When I was a kid my parents told me to turn it down. Now I'm an adult and my kids tell me to turn it down.

    Family Room:
    Samsung UN60H,
    Denon AVR-X4400H, Emotiva XPA3 GEN3
    Oppo BDP-93,Sony UBP-X800BM, Sony DVP-NS3100ES, WD Live HUB.
    Main: Polk Signature S60
    Center: Polk CSi-A6
    Front High/Rear High In-Ceiling Polk 80F/X RT
    Surrounds: Polk T15
    Sub: HSU VTF3-MK5

    Bed Room;
    Sony KDF-E42A10,
    Marantz SR5010, BDP-S270
    Main: Polk Signature S20
    Center: Polk Signature S35
    Rear: Polk R15
    Sub: HSU STF-2

    Working Warehouse;
    Sony 2100ES
    Polk RTi4 about 15' up the wall
    Old sony 12" Sub
    Mini tower PC with 400GB of music
  • F1nutF1nut Posts: 40,379
    edited November 2017
    mrloren wrote: »
    headrott wrote: »
    mrloren wrote: »
    F1nut wrote: »
    A hot iron will cause even more damage.

    With veneer it's hit and miss, One cheap stuff I've had luck others I should have never tried. It's already dinged so it might be worth a try.

    ^^^^^I would take Jesse's (F1nut) advice. He won't steer you wrong, especially regarding wood. (OK, NOT that wood..... :D )^^^^^

    I totally agree..... as I am just a novice woodworker. The hot iron worked on some Ikea stuff. other stuff it just made it worse a lot worse.

    That's a technique for helping to swell shallow dents or scratches on raw wood. It will not work if there is a finish on the wood. Say you have a shallow dent, place just enough water in the dent to fill it. Let that soak in for 5 or 10 minutes. Fill again if needed. Then wet a towel, which should be big enough that the iron doesn't overlap. Place the wet towel over the dent and with the iron set to high heat press the tip area down firmly on the towel trying to keep it centered over the dent. Do this for a few seconds at a time looking at the dent in between to see how things are progressing. Sometimes the dent will come level and sometimes it simply isn't as deep as it was. When you think it's as good as it will get dry the wood with a dry towel and let the piece air dry for at least 24 hours before doing anything else. Of course, this will raise the grain, so light sanding will be required after the wood is dry.

    I should add that this works a lot better on solid wood verses veneer as veneer is extremely thin with the adhesive and substrate playing a big role.
    Post edited by F1nut on
    Political Correctness'.........defined

    "A doctrine fostered by a delusional, illogical minority and rabidly promoted by an unscrupulous mainstream media, which holds forth the proposition that it is entirely possible to pick up a t-u-r-d by the clean end."


  • mrlorenmrloren Posts: 1,474
    Yes I knew about using an iron on raw wood. Couple years ago a friend was showing me how to use the iron on Ikea junk and it worked. I've tried it a few times and it worked on the cheap stuff but on better veneers it made it worse.



    When I was a kid my parents told me to turn it down. Now I'm an adult and my kids tell me to turn it down.

    Family Room:
    Samsung UN60H,
    Denon AVR-X4400H, Emotiva XPA3 GEN3
    Oppo BDP-93,Sony UBP-X800BM, Sony DVP-NS3100ES, WD Live HUB.
    Main: Polk Signature S60
    Center: Polk CSi-A6
    Front High/Rear High In-Ceiling Polk 80F/X RT
    Surrounds: Polk T15
    Sub: HSU VTF3-MK5

    Bed Room;
    Sony KDF-E42A10,
    Marantz SR5010, BDP-S270
    Main: Polk Signature S20
    Center: Polk Signature S35
    Rear: Polk R15
    Sub: HSU STF-2

    Working Warehouse;
    Sony 2100ES
    Polk RTi4 about 15' up the wall
    Old sony 12" Sub
    Mini tower PC with 400GB of music
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