Polk Woodbourne - stopped working since January 5, 2017 (e-mailed/called)

Hi Polk team,

I'm still waiting for a response since January 5th 2017. I sent an e-mail to the customer service e-mail (polkcs@polkaudio.com) and tried calling the customer service line (800)377-7655 with no luck (connects to nothing).

Technically I have an outstanding ticket with Michael Masucci case # 00127983 but I've never seen a single response (besides the automated one).

My order # is 14674

Can someone help me? The woodbourne fails to power on, and when it does power on it surges (orange stand-by then stops). I've tried different outlets as well, with no luck.

Comments

  • KennethSwaugerKennethSwauger Moderator Posts: 6,018
    Hello,
    Welcome, I'll forward this directly to my contact at Polk, you should be contacted via email.
    Regards, Ken
    "Passion is inversely proportional to the amount of real information available", G. Benfield
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