Polk Magnifi One sub unsyncing

I have the polk magnifi one with wireless sub and having trouble with it becoming unsynced. I believe it is this model https://polkaudio.com/products/magnifi-one

I spoke to customer service about it and the guy said Wifi interference is disturbing the blutooth connection. Is this even a thing? He said moving it from the wifi modem should fix it. I've tried the best I can but don't have a lot of outlets in my house and my entertainment center is all centralized near my cable input. Is this my issue or is it something else? Sub is probably 2 feet away from modem and soundbar 4 ft. Tried moving the sub to back of the room (only other place with an outlet) and it still blurbs and becomes disconnected. It can really make a movie unpleasant with the bass cutting in and out all the time. Any thoughts on how to remedy this?

Comments

  • Anything? Sorry this may be a noob topic, but really haven't found anything insightful on the subject.
  • gimpodgimpod Posts: 1,652
    I would try and see if you can change the channel your Wifi uses.

    Hope it helps.
    "If you design software that any moron can use only morons will use it." JMO
    ---
    “The two most important days in your life are the day you are born and the day you find out why.” ~ Mark Twain

    Unfortunately for most of us we only get to experience the first day and then we can't even remember it.
    ---
    "Close only counts in Horseshoes, Hand Grenades and Thermonuclear Weapons."
    "50% Why... That's almost half."
    "I know, I'm sick and need help."
    ----
    www.gimpod.com
    ----
    "The best way to enjoy digital music reproduction is to never listen to good analogue reproduction." ~ Kenneth Swauger
  • tonybtonyb Posts: 27,363
    Yes, it is "a thing". As suggested, try putting your other wifi stuff on different channels, as far away numerically as the others.

    How many other devices do you have using wifi ?

    Not to be a stick in the mud, ok...I'll be a stick in the mud for a second. Wifi interference can happen on any product and it's a pain in the rear to nail down. This will eventually happen to most, with any given product which is why I always preferred a wired solution when possible.

    You can also try unplugging the device that's giving you problems. Unplug it, wait about 2 or 3 minutes and plug it back in. This will reset it, and hopefully re-establish your connection. You may also want to try that on your router....sometimes these things need a re-boost every now and then. Good luck to you and let us know if any of this works out for you.
    legacy Focus 20/20
    Butler tdb 2250
    Cary Xciter dac
    Joule LA-100
    Pioneer BDP 320
    Sony 4k 55 850c
    FX 500 surround
    Acoustic zen Satori SC's
    Pioneer elite vsx21
    Sonos-Cullen mod.
    Audio Metallurgy GA-0 digital
    PS Audio Quintet
    Analysis Plus crystal ovals
    Acoustic zen Matrix 2's IC
  • You can change the channel on Wifi? Lol how do you do that? I have a dual-band router/modem, but it had this problem before on the single. I thought the modem is locked into a certain frequency and you can't "change the channel."

    I have my entertainment system (XBOX) hardwired if that makes a difference and have noticed when I get on my cell phone or other wifi device it tends to cut out more.
Sign In or Register to comment.

Howdy, Stranger!

It looks like you're new here. If you want to get involved, click one of these buttons!