Polk Surroundbar 4000 - No remote function

My Polk Surroundbar 4000 does not receive the signals from the remote, either the included remote or any remote that I have tried to use with the learn function. Does anyone know exactly where the receiver is located?


  • KennethSwaugerKennethSwauger Moderator Posts: 6,370
    Welcome to Polk's forum, I'm sorry there's a problem with the 4000's remote. I don't know precisely where the remote receiver is located, but usually it is in the center of the front grille area near the bottom. I would recommend giving Polk's CS department a call on Monday at 1-800-377-7655 select option 1 and they'll help you get things working.
    Regards, Ken
    "And the house you live in will never fall down
    If you pity the stranger who stands at your gate" G.Lightfoot
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