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HORRIBLE SYSTEM!!!

deepcdeepc Posts: 1
in Speakers
I bought the SB1 sound bar and two S2 speakers. They are fine but the app is horrible. Constantly loses speakers that need to be reinstalled. Many times won't let me play multiple speakers. Have to uninstall and reinstall speakers and app. Usually takes at least one hour. The incredibly cheap remote breaks. I have been through two so far. Technical assistance is no help. The system doesn't work following their instructions and they don't know why. Just when it finally works properly for more than one day Polk requires a system update and then the system fails again. Unless you enjoy being a beta tester for their failed app do not buy this system.

Comments

  • nooshinjohnnooshinjohn Posts: 17,863
    Have you contacted Polk CS yet?
    The Gear... Carver "Statement" Mono-blocks, TriangleArt Reference SE with PS Audio NuWave Phono converter, Walker Precision Motor Drive, ClearAudio Stradivari v2 cartridge and Origin Conquerer Mk3c tonearm, Polk Audio "Signature" Reference Series 1.2TL with complete mods, Pass Labs X1 two channel preamplifier Signed by Poppa himself, PS Audio PerfectWave DAC MkII, Krell Evolution 525a CD Player, Pioneer Elite SC-65, Oppo UDP-205 Blu-ray , Sony XBR70x850B 4k, Polk audio AB700/800 "in-wall" surrounds

  • KennethSwaugerKennethSwauger Moderator Posts: 6,533
    Hello,
    Welcome to Polk's forum, I'm sorry you're having a problem. Let me forward this to someone in Polk's CS department for help.
    Regards, Ken
    "And the house you live in will never fall down
    If you pity the stranger who stands at your gate" G.Lightfoot
  • Batman_RobinBatman_Robin Posts: 10
    deepc wrote: »
    I bought the SB1 sound bar and two S2 speakers. They are fine but the app is horrible. Constantly loses speakers that need to be reinstalled. Many times won't let me play multiple speakers. Have to uninstall and reinstall speakers and app. Usually takes at least one hour. The incredibly cheap remote breaks. I have been through two so far. Technical assistance is no help. The system doesn't work following their instructions and they don't know why. Just when it finally works properly for more than one day Polk requires a system update and then the system fails again. Unless you enjoy being a beta tester for their failed app do not buy this system.

    My bad, but I don't have any problem of using the app with my SB1 for months. Better to call for support.
    My Lovely RB 61 Work

  • KennethSwaugerKennethSwauger Moderator Posts: 6,533
    I believe someone from Polk has sent you an email concerning your SB1 and S2 problem.
    "And the house you live in will never fall down
    If you pity the stranger who stands at your gate" G.Lightfoot
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