Remote not working

arunengg82arunengg82 Posts: 1
edited March 2017 in Customer Service
Hi Support team

Product detail :Sound bar 5000IHT

I am having the above mentioned product since 2 yrs. Recently I am facing an problem.

When I try to change the source by use of remote, it is not functioning. I am operating by sound bar front touch.
Can I get a support how to trouble shoot this issue.


0091 8600143163


  • KennethSwaugerKennethSwauger Moderator Posts: 6,260
    Welcome to Polk's forum. The first thing to consider is a new battery in the remote. Have you done this?
    Regards, Ken
    "That which can be asserted without evidence, can be dismissed without evidence."
    — Christopher Hitchens
  • VSAT88VSAT88 Posts: 575
    After the battery is checked use your smart phone camera and point the remote at the camera. Push the button on the remote and see if you can see the IR signal on the smart phone screen from the remote. That is if the remote is IR not RF. Just trying to help.
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