PSW110 Issues: Static , Heart Beat woes

My PSW 110 (Out of Warranty) recently started to make a pulsating noise. I have swapped the power cable and tried it on a isolated circuit in the house. Also input cables have been swapped and tested. The sub will do this without any input from the receiver. The only way to silence the sub is to remove the power cable. Any thoughts? Is the internal amp faulty? Seems I'm not the only one :-(

Comments

  • Since my home theater room had a area built around the spec's of this speaker I'd like to have the same sized unit. Is there a current model Polk powered sub that does Not suffer from what looks like a faulty amp issue?
  • KennethSwaugerKennethSwauger Moderator Posts: 5,875
    The PSW110 is 14 5/16" W, 14 11/16" H and 17 1/2" D the PSW108 is 14" W, 14 7/16" H and 16 1/8" D and seems to have a good service record.
    Old adage: "Attach enough feathers and you can get anything to fly."
  • The PSW110 is 14 5/16" W, 14 11/16" H and 17 1/2" D the PSW108 is 14" W, 14 7/16" H and 16 1/8" D and seems to have a good service record.

    Do you have any info to back up the "good service record" claim? I'm hesitant to invest another dime in Polk audio.
    Upon further research I can find at least 40+ instances on the web of my exact issue. Amazon, Crutchfield, AVS Forum, Tomsguide, Polk forums ect. The Amp unit in these sub's (and other models with this Amp assembly) should have been recalled.
  • KennethSwaugerKennethSwauger Moderator Posts: 5,875
    Give Polk's CS manager a call at: 1-800-377-7655 extension 5208 and explain all the circumstances concerning your subwoofer. He'll work with you to try and restore your confidence in Polk's products.
    Old adage: "Attach enough feathers and you can get anything to fly."
  • I have been in touch with Gil in their service dept. I will ship them the amp and see what they say. In the construction of my home theater the built in's were customized for my all my Polk speaker components. I can't wait to have it up and running again!
  • KennethSwaugerKennethSwauger Moderator Posts: 5,875
    Gil's a good guy, he'll help you out.
    Old adage: "Attach enough feathers and you can get anything to fly."
  • rgoodpa1rgoodpa1 Posts: 2
    I'm also having the same problem. I Googled "PSW110 heartbeat" and it seems LOTS of others have the same problem. I've been using Polk speakers for years and this is the first problem for me.
  • KennethSwaugerKennethSwauger Moderator Posts: 5,875
    Hello,
    Welcome to Polk's forum, sorry you're having a problem. The best approach is to contact Polk's CS department at: 1-800-377-7655 select option 1. Have the sub's serial number and date and place of purchase handy when you call. They'll take care of you.
    Regards, Ken
    Old adage: "Attach enough feathers and you can get anything to fly."
  • rgoodpa1rgoodpa1 Posts: 2
    Hello,
    Welcome to Polk's forum, sorry you're having a problem. The best approach is to contact Polk's CS department at: 1-800-377-7655 select option 1. Have the sub's serial number and date and place of purchase handy when you call. They'll take care of you.
    Regards, Ken

    Thanks a bunch Ken.
    I called the # and talked to a cs tech named Mike. I would advise everyone to avoid this guy. He was the rudest cs guy I have ever dealt with. He started shouting at me so loud that my wife came into my office to see what the heck was going on.
    He said EVERY subwoofer brand makes that heartbeat sound.

    I finally asked to speak to his supervisor and he asks "WHY".
    I talked to his supervisor named Kim. What a complete turn around!
    Kim was a VERY pleasant gentleman to talk to. He knew the heartbeat was an issue, asked where and when it was purchased and asked for serial #.
    He then said he would ship a new amp to my house, gave me a confirmation # and said he would email me when shipped.

    My faith is restored in Polk Audio . :)
  • KennethSwaugerKennethSwauger Moderator Posts: 5,875
    Hello,
    I'm certainly sorry there was that kind of situation, but glad Kim was able to help. I'll forward this to the appropriate person, Chet. Again, sorry it had to happen that way.
    Best regards, Ken
    Old adage: "Attach enough feathers and you can get anything to fly."
  • deronb1deronb1 Posts: 3,751
    When is that sub going to go away?
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