Bought a pair of LSiM703 then cancelled order
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Dabutcher
Posts: 2,591
This was like the end of November. Cancelled when the pair for $404.00. After three calls to CS to confirm it was only one speaker. I cancelled order. They took the $404.00 out of my account. Still waiting to get my money back. No speaker was ever shipped. ? Thanks. D
MIT Magnum MH-750, Monster HTS 5100MKII, Sony 77" Class - A80CJ Series - 4K UHD OLED,PS4, Def Tech 15” sub,LSIM 706c, Sunfire Signature Grand 425 x 4,Parasound hca 120, LSiM 702 x 4, Oppo 103D, SDA SRS 1.2, Pioneer Elite SC63 , Pioneer Elite BDP-05 “Why did you get married if you wanted big speakers?”
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That's a bummer D. I am sure that they will resolve the issue. I actually did get the pair for $404. After I order I emailed, no response. I called several times before I got through. Was told that it was a mistake but that I could have the second speaker for an additional 25% off the sales price. I asked if I could think about it and was told sure. A few days later I get a fedex notification that I had a shipment coming from Polk. Checked and it was two boxes. After getting the speakers I sent an email stating that I still hadn't been charged. Never got a response, but a few days later they charged my credit card.
Seems like Polk CS is really struggling at the moment. Hopefully after the dust settles from the holidays they will get it together. I am sure you will get your money back, but it does suck that it has taken this long.
I imagine that PMing @KennethSwauger would be the quickest way to resolve this issue...Living Room 2.2: Usher BE-718 "tiny dancers"; Dual DIY Dayton audio RSS210HF-4 Subs with Dayton SPA-250 amps; Arcam SA30; Musical Fidelity A308; Sony UBP-x1000es; Squeezebox Touch with Bolder Power Supply
Game Room 5.1.4: Denon AVR-X4200w; Sony UBP-x700; Definitive Technology Power Monitor 900 mains, CLR-3000 center, StudioMonitor 350 surrounds, ProMonitor 800 atmos x4; Sub - Monoprice Monolith 15in THX Ultra
Bedroom 2.1Cambridge Azur 551r; Polk RT25i; ACI Titan Subwoofer -
The problem lies in the fact that fulfillment of all web orders is handled by a third party & their customer support is atrocious. When you call, you are not dealing directly with Polk. I found this out when I had QC issues with my 705s. PM Ken, he will get you in contact with someone from Polk's parent company Sound United, who will give a damn & make it right.
It baffles me why Polk let's this relationship continue. It's hurting their reputation, no doubt. -
So when I order my speakers at the end of this month, what would be the best way to do it? phone or online.Marantz AV-7705 PrePro, Classé 5 channel 200wpc Amp, Oppo 103 BluRay, Rotel RCD-1072 CDP, Sony XBR-49X800E TV, Polk S60 Main Speakers, Polk ES30 Center Channel, Polk S15 Surround Speakers SVS SB12-NSD x2
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So when I order my speakers at the end of this month, what would be the best way to do it? phone or online.
Adorama. MUCH better customer service...Living Room 2.2: Usher BE-718 "tiny dancers"; Dual DIY Dayton audio RSS210HF-4 Subs with Dayton SPA-250 amps; Arcam SA30; Musical Fidelity A308; Sony UBP-x1000es; Squeezebox Touch with Bolder Power Supply
Game Room 5.1.4: Denon AVR-X4200w; Sony UBP-x700; Definitive Technology Power Monitor 900 mains, CLR-3000 center, StudioMonitor 350 surrounds, ProMonitor 800 atmos x4; Sub - Monoprice Monolith 15in THX Ultra
Bedroom 2.1Cambridge Azur 551r; Polk RT25i; ACI Titan Subwoofer -
I agree. Adorama was fantastic to deal with.
Oh, Listen here mister. We got no way of understandin' this world. But we got as much sense of this bird flyin in the sky. Now there is a lot that bird don't know, but it don't change the fact that the world is happening to him all the same. What I am tryin to say is, is that the course of your life, well its changing, and you don't even see it- Forest Bondurant -
Since they have had my money for over a month now. Too bad I cannot get Rooftops deal! Thanks. DMIT Magnum MH-750, Monster HTS 5100MKII, Sony 77" Class - A80CJ Series - 4K UHD OLED,PS4, Def Tech 15” sub,LSIM 706c, Sunfire Signature Grand 425 x 4,Parasound hca 120, LSiM 702 x 4, Oppo 103D, SDA SRS 1.2, Pioneer Elite SC63 , Pioneer Elite BDP-05 “Why did you get married if you wanted big speakers?”
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I'll forward this thread to Polk.
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Apparently karma is a b!otch!
Polk must be hanging onto your cash for a little payback, sensing being offered a dance to "the nhhiep shuffle" (http://forum.polkaudio.com/discussion/174996/paid-for-pair-polk-shipped-only-1/p1).
You should have checked with him for pointers on proper (loud, continuous and very high pitched) whining! Maybe the "deal" would have gone through.
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So when I order my speakers at the end of this month, what would be the best way to do it? phone or online.
Online has never failed me, anyone I know or have heard of, that wasn't 'up to something'.
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Does the third party handle the Polk eBay store sales?
I've had a few transactions there and they were flawless - excellent comm, fast shipping. But I haven't had to return anything.b]Beach Audio[/b]: Rega RP6 (mods) - AT33PTG/II - Parks Budgie SUT - PSAudio NPC * Eversolo DMP-A6 * Topping D90iii * Joule-Electra LA-100 mkIII * Pass Aleph 30 * MIT S3 * Polk SRS 2.3tl (mods) * PSAudio PPP3
Beach Study: Pro-Ject Stream Box S2 Ultra & Pre Box S2 * Pass ACA * DH Labs SS Q10 * Brines Folded ML-TQWT RS 40-1354 * PSA Dectet
Beach Master: WiiM Pro * Dayens Menuetto * Zu Libtec * Dynaudio Audience 50
Beach Den: Bluesound Powernode 2i * DH Labs SS Q10 * Zu Omen DWII * Richard Gray RGPC
Town Study: WiiM Pro * Chord Qute (Pardo) * Elekit TU-8600 * MIT S3 * Revel M22 * Beyer DT-990 * Shunyata Hydra 2
Town Den: Music Hall mm5.1se - Denon DL-103r - Jolida JD9ii (mods) * WiiM Pro * Cary xCiter * Rogue 99 Magnum * Schiit Aegir * MIT S3 * Polk SRS 1.2tl (mods) * Dectet * Bottlehead Crack - Senn 600
Town Porch: WiiM Pro Plus * Sunfire Sig II * Canare 4S11 * Magnepan 1.6 * Dectet -
Ken Carter, from Polk's CS department will email you directly and make sure you receive a refund.
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Money back in my account now. Thanks for all the help. Peace. DMIT Magnum MH-750, Monster HTS 5100MKII, Sony 77" Class - A80CJ Series - 4K UHD OLED,PS4, Def Tech 15” sub,LSIM 706c, Sunfire Signature Grand 425 x 4,Parasound hca 120, LSiM 702 x 4, Oppo 103D, SDA SRS 1.2, Pioneer Elite SC63 , Pioneer Elite BDP-05 “Why did you get married if you wanted big speakers?”
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Good stuff. Ken continues to be the man!!_________________________________________________
***\\\\\........................... My Audio Journey ............................./////***
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SOPAThank God for different opinions. Imagine the world if we all wanted the same woman
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