Psw 110 on the fritz.

Okay, not so happy with my Sub woofer now, 3 years down the track. Recently it started making a moaning sound and if I stomped my foot on the floor it would stop. Then it seemed to not be doing it but occasionally it would make a popping sound. The other night the power went out and then came back on an hour later and after about 5 mins it started making crazy noises. It won't stop until I unplug the power and then when i plug it back in, it starts right up again. I tried to attach a video of the sounds but it wouldn't allow it. I did email tech support and was able to attach the vids. Does anyone have these same dramas? Thanks, Lindy.
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Comments

  • KennethSwaugerKennethSwauger Moderator Posts: 6,302
    Hello,
    In all likelihood there's a problem with the bass amplifier. The best thing to do is to continue working with Polk's CS department either as you have been via email or telephone them at 1-800-377-7655. If you're close to three years owning it have the date and place of purchase handy when you contact them, also the serial number.
    They'll help you out.
    Regards, Ken
    "That which can be asserted without evidence, can be dismissed without evidence."
    — Christopher Hitchens
  • DupagirlDupagirl Posts: 20
    Thanks Ken. I appreciate your help. If it is the base amp, do you think its something I can remove and replace myself?
  • KennethSwaugerKennethSwauger Moderator Posts: 6,302
    Hello,
    Yes, the Polk guys will give you instructions on removing the bass amplifier and where to send it. It goes pretty smoothly with their help.
    Cheers, Ken
    "That which can be asserted without evidence, can be dismissed without evidence."
    — Christopher Hitchens
  • DupagirlDupagirl Posts: 20
    Gary Bivens Jr has contacted me and said it sounds like bad IC Resistors and will extend my warranty for 6 months and send me a replacement bar. Awesome!!!! Thats great customer service.
  • vmaxervmaxer Posts: 4,193
    Polk is great!!
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    Workkout room:
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    Not being used:
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  • DupagirlDupagirl Posts: 20
    edited June 2015
    Ken Swauger, I got a shipping notice today.


    Item Part Quantity
    Number Description Shipped UM

    RF1137-2|5 AMP PSW110 1 EA
    110V

    I'm hoping that there will be instructions on replacing this, if not would you be able to send me some?
  • KennethSwaugerKennethSwauger Moderator Posts: 6,302
    Hi,
    No problem, I'll be happy to help. With the subwoofer's AC power cord unplugged use a phillips screwdriver to remove the screws that go around the circumference of the amplifier's input plate. Use a putty knife to gently loosen the input plate from the wooden enclosure, making sure to place some cardboard or heavy paper under the putty knife's blade. Once the input plate is loose pull it away from the enclosure and the complete amp will come away with the input plate. There should be a red wire and a black wire that run from the amplifier to the woofer's terminals. At the woofer itself remove the two wires from the woofer's terminals. They will have metal fasteners, called Fastons, on the ends of the wires and if you wiggle them and pull the Fastons will come off of the woofer's terminals.
    Them just reverse the process, attach the new amplifier's red and black wires to the woofer's terminals and place the input plate on the enclosure and replace the screws.
    If you are unsure about anything let us know.
    Cheers, Ken
    "That which can be asserted without evidence, can be dismissed without evidence."
    — Christopher Hitchens
  • DupagirlDupagirl Posts: 20
    Thanks so much Ken, I'll let you know how it goes. Should arrive about the 23 June approx. I'm looking forward to fixing it. :)
  • DupagirlDupagirl Posts: 20
    Took me longer to get all 14 screws out and put them back in again than it did to swap out the amp. Looks and sounds like it works just fine. Played an action scene from Edge of Tomorrow and it rumbled just fine. I would say it is fixed. Thanks for your help and support. Much appreciated.
  • KennethSwaugerKennethSwauger Moderator Posts: 6,302
    Excellent, I'm glad things are back functioning correctly again! Thanks for letting us know.
    "That which can be asserted without evidence, can be dismissed without evidence."
    — Christopher Hitchens
  • nbrowsernbrowser Posts: 7,732
    Dupagirl, welcome to Polk's legendary customer service!
    Living room: Samsung UN55KU7000 4K UHD HDR 55 inch TV, Marantz CD6004, Pro-Ject Debut Carbon, Parasound zPhono, Mac Mini, Oppo BDP-93, XBox One S 2Tb, Kenwood DPX792BH car deck for radio purposes, Marantz SR5010 AVR, Parasound HCA-1200II, Front SDA 2 modded with Larrys Rings and RD0-194-1 tweeters, Rear Onkyo SKF-4800 Towers, Center CSiA6, BOOM Tannoy TS2.12 Sub, Audioquest Evergreen interconnects just about everywhere except from AVR to amp, MIT Terminator 4, MIT AVT3 speaker cables with extra terminals covered up Monitor 5 Jr+ in the wings for a center channel.
  • DupagirlDupagirl Posts: 20
    I must say I am impressed with the service. Thanks.
  • NightfallNightfall Posts: 7,347
    @Dupagirl , what platform are you playing ESO on?
    afterburnt wrote: »
    They didn't speak a word of English, they were from South Carolina.
  • DupagirlDupagirl Posts: 20
    edited June 2015
    @Nightfall XBox One GT Ozbeava.
  • I got a good deal on a PSW505 from New Egg and grabbed it 11/26/2015. It has been awesome for almost a year and now it's acting like the previous subwoofer (110). I treat my gear respectfully, I don't crank up the volume to crazy levels, I watch TV, movies and play games and listen to music. I have sent an email to customer service. sigh....
  • KennethSwaugerKennethSwauger Moderator Posts: 6,302
    Don't worry you should be covered under Polk's warranty. They'll take good care of you.
    "That which can be asserted without evidence, can be dismissed without evidence."
    — Christopher Hitchens
  • Thanks Ken, I got confirmation from Customer service that my part has been shipped. I love their great customer service. Lets get this badboy fixed!!!
  • Done, New amp came, woofer fixed, sounds awesome.!
  • KennethSwaugerKennethSwauger Moderator Posts: 6,302
    That's good to hear, glad things are back correctly!
    "That which can be asserted without evidence, can be dismissed without evidence."
    — Christopher Hitchens
  • two for two on bad amps and you all think that is great? Even if CSis great, the product is failing at alarming rates. this place and AMazon and youtube are full of people having problems with polk powered subs. the ones out of warranty are getting the the screws put to em, turning thier $200 or more brick into an eventual $300 or more brick. What is going on? When is polk gonna admit they sold a complete faulty product and recall it? Ok, so its not burning down houses or hurting anybody, but the number of failures seem to confirm that an entire model number psw110 is bound to fail. Of course many will just shrug it oof if out of warranty and go buy domething different. This whole psw110 failure thing is absurd.
  • Viking64Viking64 Posts: 2,192
    edited October 2017
    mumwlm2m5al8.jpg
  • nguyendotnguyendot Posts: 3,583
    nexcorp wrote: »
    two for two on bad amps and you all think that is great? Even if CSis great, the product is failing at alarming rates. this place and AMazon and youtube are full of people having problems with polk powered subs. the ones out of warranty are getting the the screws put to em, turning thier $200 or more brick into an eventual $300 or more brick. What is going on? When is polk gonna admit they sold a complete faulty product and recall it? Ok, so its not burning down houses or hurting anybody, but the number of failures seem to confirm that an entire model number psw110 is bound to fail. Of course many will just shrug it oof if out of warranty and go buy domething different. This whole psw110 failure thing is absurd.



    This is almost a year old. How do you equate that to "two for two"? You don't think
    multiple amps can fail during an 11 month period? Or do you have some sort of statistic that we aren't aware of?
    Main Surround -
    Epson 8350 Projector/ Elite Screens 120" / Pioneer Elite SC-35 / Sunfire Signature / Focal Chorus 716s / Focal Chorus CC / Polk MC80 / Polk PSW150 sub

    Bedroom - Sharp Aquos 70" 650 / Pioneer SC-1222k / Polk RT-55 / Polk CS-250

    Den - Rotel RSP-1068 / Threshold CAS-2 / Boston VR-M60 / BDP-05FD
  • mdaudioguymdaudioguy Posts: 4,268
    nguyendot wrote: »
    nexcorp wrote: »
    two for two on bad amps and you all think that is great? Even if CSis great, the product is failing at alarming rates. this place and AMazon and youtube are full of people having problems with polk powered subs. the ones out of warranty are getting the the screws put to em, turning thier $200 or more brick into an eventual $300 or more brick. What is going on? When is polk gonna admit they sold a complete faulty product and recall it? Ok, so its not burning down houses or hurting anybody, but the number of failures seem to confirm that an entire model number psw110 is bound to fail. Of course many will just shrug it oof if out of warranty and go buy domething different. This whole psw110 failure thing is absurd.



    This is almost a year old. How do you equate that to "two for two"? You don't think
    multiple amps can fail during an 11 month period? Or do you have some sort of statistic that we aren't aware of?
    If you read thru, the OP had the same issue with two different subs...
    7.1 - polk RTi10 x 3 (LCR) : FXi3 x 2 : RTi4 x 4 : Sunfire SDS-12 : Yamaha Aventage RX-A2040 : Adcom GFA-7500 : Squeezebox Touch : DIRECTV : Roku SE : Panasonic PT-AX200U PJ @ 120"
    5.1 - Definitive Technology ProMonitor 800 x 4 : ProCenter 1000 : Klipsch Sub-10 : Pioneer Elite SC-91: DIRECTV : LG OLED55B6P : Roku Premiere+
    Garage Duty - polk Monitor 10s : Pioneer A-717 Integrated Amp : Squeezebox Classic
  • I can confirm the failure on this. Luckily mine fail at about the 2 year 11 month mark so warranty still applies... Have had two amps go out on me now for the PSW110. First one was easy, they sent a replacement to cover because 3 years hadn't passed. Second one I had to negotiate a bit more... convince them that the warranty should restart with the new piece. If I still have this sub in 2 years 9 months, I expect to have to contact CS again...

    Crazy thing is that I don't 'rock' the system at all. Watch TV maybe 4 hours a week, listen to music at volume reasonable enough for a 3 year old kid... Just a completely faulty part.
  • Hi,
    No problem, I'll be happy to help. With the subwoofer's AC power cord unplugged use a phillips screwdriver to remove the screws that go around the circumference of the amplifier's input plate. Use a putty knife to gently loosen the input plate from the wooden enclosure, making sure to place some cardboard or heavy paper under the putty knife's blade. Once the input plate is loose pull it away from the enclosure and the complete amp will come away with the input plate. There should be a red wire and a black wire that run from the amplifier to the woofer's terminals. At the woofer itself remove the two wires from the woofer's terminals. They will have metal fasteners, called Fastons, on the ends of the wires and if you wiggle them and pull the Fastons will come off of the woofer's terminals.
    Them just reverse the process, attach the new amplifier's red and black wires to the woofer's terminals and place the input plate on the enclosure and replace the screws.
    If you are unsure about anything let us know.
    Cheers, Ken

    Hi Ken,

    I'm having very similar problems as Lindy was with her PSW110 ... Although mine is a bit older I believe ... sticker on the back says 'DOM: 04 10' ... So I'm assuming April 2010. Anyways, I've got the board off can get the red wire off of it, but I can't get the black wire off for the life of me... I also can't get my large arms inside to remove them from the speaker... is there a trick to removing the black wire, and does the coloration of mine in the picture look normal ? Any help would be appreciated. Thanks, Steve

    a09al2cne19l.jpg
    iu8blii6b8rx.jpg
  • KennethSwaugerKennethSwauger Moderator Posts: 6,302
    Hi Steve,
    I'm sorry you're having a problem with your sub. The brown goo is a sealing material that's applied during manufacture, it's just to prevent things from rattling. It might be a good idea to remove the grille cover and take out the screws that go around the woofer,then use a putty knife to loosen the woofer from the cabinet (kind of like how a paint can lid is pried up). Once the woofer is out of the cabinet you should be able to take off the red and black wires.
    Let us know how it goes.
    Cheers, Ken
    "That which can be asserted without evidence, can be dismissed without evidence."
    — Christopher Hitchens
  • Thanks Ken. So since I can't get the wire off, the goo is doing it's job then !! I didn't want to have to take the woofer out, but seems like that's the way to go. It may be a while till I get back at it and until I can get a new board. Which I think is what I want to do. Aesthetically, I love the 'Cherry box' and don't want to get a different one.

    Thanks again, Steve
  • KennethSwaugerKennethSwauger Moderator Posts: 6,302
    No problem, I'm glad the information was helpful.
    "That which can be asserted without evidence, can be dismissed without evidence."
    — Christopher Hitchens
  • No problem, I'm glad the information was helpful.

    Ken, I actual found a video on youtube of the exact noise it's making .. take a listen if you will , but at low volume .. it's excruciating to hear ...

    https://youtu.be/RUuZFi-lirw

    Thanks, Steve

  • KennethSwaugerKennethSwauger Moderator Posts: 6,302
    Hi Steve,
    That certainly sounds bad. The amplifier needs to be replaced, that's for sure. How's the removal going?
    Regards, Ken
    "That which can be asserted without evidence, can be dismissed without evidence."
    — Christopher Hitchens
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