Psw 110 on the fritz.

Okay, not so happy with my Sub woofer now, 3 years down the track. Recently it started making a moaning sound and if I stomped my foot on the floor it would stop. Then it seemed to not be doing it but occasionally it would make a popping sound. The other night the power went out and then came back on an hour later and after about 5 mins it started making crazy noises. It won't stop until I unplug the power and then when i plug it back in, it starts right up again. I tried to attach a video of the sounds but it wouldn't allow it. I did email tech support and was able to attach the vids. Does anyone have these same dramas? Thanks, Lindy.

Comments

  • KennethSwaugerKennethSwauger Moderator Posts: 6,018
    Hello,
    In all likelihood there's a problem with the bass amplifier. The best thing to do is to continue working with Polk's CS department either as you have been via email or telephone them at 1-800-377-7655. If you're close to three years owning it have the date and place of purchase handy when you contact them, also the serial number.
    They'll help you out.
    Regards, Ken
    "Passion is inversely proportional to the amount of real information available", G. Benfield
  • DupagirlDupagirl Posts: 20
    Thanks Ken. I appreciate your help. If it is the base amp, do you think its something I can remove and replace myself?
  • KennethSwaugerKennethSwauger Moderator Posts: 6,018
    Hello,
    Yes, the Polk guys will give you instructions on removing the bass amplifier and where to send it. It goes pretty smoothly with their help.
    Cheers, Ken
    "Passion is inversely proportional to the amount of real information available", G. Benfield
  • DupagirlDupagirl Posts: 20
    Gary Bivens Jr has contacted me and said it sounds like bad IC Resistors and will extend my warranty for 6 months and send me a replacement bar. Awesome!!!! Thats great customer service.
  • vmaxervmaxer Posts: 3,989
    Polk is great!!
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    OPPO BDP-83 SE
    SDA SRS 1.2TL Sonicaps and Mills
    Ctr CS1000p
    Sur - FX1000 x 4
    SUB - SVS PB2-Plus

    Workkout room:
    Sony Bravia XBR- 32-Inch 1080p
    Onkyo TX-DS898
    GFA 555
    Yamaha DVD-S1800BL/SACD
    Ft - SDA 1C

    Not being used:
    RTi 38's -4
    RT55i's - 2
    RT25i's -2, using other 2 in shop
    LSI 15's
    CSi40
    PSW 404
  • DupagirlDupagirl Posts: 20
    edited June 2015
    Ken Swauger, I got a shipping notice today.


    Item Part Quantity
    Number Description Shipped UM

    RF1137-2|5 AMP PSW110 1 EA
    110V

    I'm hoping that there will be instructions on replacing this, if not would you be able to send me some?
  • KennethSwaugerKennethSwauger Moderator Posts: 6,018
    Hi,
    No problem, I'll be happy to help. With the subwoofer's AC power cord unplugged use a phillips screwdriver to remove the screws that go around the circumference of the amplifier's input plate. Use a putty knife to gently loosen the input plate from the wooden enclosure, making sure to place some cardboard or heavy paper under the putty knife's blade. Once the input plate is loose pull it away from the enclosure and the complete amp will come away with the input plate. There should be a red wire and a black wire that run from the amplifier to the woofer's terminals. At the woofer itself remove the two wires from the woofer's terminals. They will have metal fasteners, called Fastons, on the ends of the wires and if you wiggle them and pull the Fastons will come off of the woofer's terminals.
    Them just reverse the process, attach the new amplifier's red and black wires to the woofer's terminals and place the input plate on the enclosure and replace the screws.
    If you are unsure about anything let us know.
    Cheers, Ken
    "Passion is inversely proportional to the amount of real information available", G. Benfield
  • DupagirlDupagirl Posts: 20
    Thanks so much Ken, I'll let you know how it goes. Should arrive about the 23 June approx. I'm looking forward to fixing it. :)
  • DupagirlDupagirl Posts: 20
    Took me longer to get all 14 screws out and put them back in again than it did to swap out the amp. Looks and sounds like it works just fine. Played an action scene from Edge of Tomorrow and it rumbled just fine. I would say it is fixed. Thanks for your help and support. Much appreciated.
  • KennethSwaugerKennethSwauger Moderator Posts: 6,018
    Excellent, I'm glad things are back functioning correctly again! Thanks for letting us know.
    "Passion is inversely proportional to the amount of real information available", G. Benfield
  • nbrowsernbrowser Posts: 6,870
    Dupagirl, welcome to Polk's legendary customer service!
    Living room: Samsung UN55KU7000 4K UHD HDR 55 inch TV, Marantz CD6004, Pro-Ject Debut Carbon, Parasound zPhono, Mac Mini, Oppo BDP-93, XBox One S 2Tb, Kenwood DPX792BH car deck for radio purposes, Marantz SR5010 AVR, Parasound HCA-1200II, Front SDA 2 modded with Larrys Rings and RD0-194-1 tweeters, Rear Onkyo SKF-4800 Towers, Center CSiA6, BOOM Tannoy TS2.12 Sub, Audioquest Evergreen interconnects just about everywhere except from AVR to amp, MIT Terminator 4, MIT AVT3 speaker cables with extra terminals covered up Monitor 5 Jr+ in the wings for a center channel.
  • DupagirlDupagirl Posts: 20
    I must say I am impressed with the service. Thanks.
  • NightfallNightfall Posts: 6,948
    @Dupagirl , what platform are you playing ESO on?
    | Front - Dynaudio Emit M20 | Center - N/A | Rear - Polk Monitor 4 | Sub - N/A |
    | AVR - Yamaha Aventage RX-A1020 | Preamp - Dared MC-7P | Amp - B&K Reference 4420 |
    | Turntable - Yamaha PX-3 | Cartridge - Dynavector DV-20X2H | Digital Source - AURALiC Aries Mini |
    | TV - LG 60" 4K | Gaming - Xbox One - PS3 - New 3DS XL - Nvidia Shield TV |

    This body holding me reminds me of my own mortality
    Embrace this moment, remember, we are eternal
    All this pain is an illusion
  • DupagirlDupagirl Posts: 20
    edited June 2015
    @Nightfall XBox One GT Ozbeava.
  • I got a good deal on a PSW505 from New Egg and grabbed it 11/26/2015. It has been awesome for almost a year and now it's acting like the previous subwoofer (110). I treat my gear respectfully, I don't crank up the volume to crazy levels, I watch TV, movies and play games and listen to music. I have sent an email to customer service. sigh....
  • KennethSwaugerKennethSwauger Moderator Posts: 6,018
    Don't worry you should be covered under Polk's warranty. They'll take good care of you.
    "Passion is inversely proportional to the amount of real information available", G. Benfield
  • Thanks Ken, I got confirmation from Customer service that my part has been shipped. I love their great customer service. Lets get this badboy fixed!!!
  • Done, New amp came, woofer fixed, sounds awesome.!
  • KennethSwaugerKennethSwauger Moderator Posts: 6,018
    That's good to hear, glad things are back correctly!
    "Passion is inversely proportional to the amount of real information available", G. Benfield
  • nexcorpnexcorp Posts: 4
    two for two on bad amps and you all think that is great? Even if CSis great, the product is failing at alarming rates. this place and AMazon and youtube are full of people having problems with polk powered subs. the ones out of warranty are getting the the screws put to em, turning thier $200 or more brick into an eventual $300 or more brick. What is going on? When is polk gonna admit they sold a complete faulty product and recall it? Ok, so its not burning down houses or hurting anybody, but the number of failures seem to confirm that an entire model number psw110 is bound to fail. Of course many will just shrug it oof if out of warranty and go buy domething different. This whole psw110 failure thing is absurd.
  • Viking64Viking64 Posts: 480
    edited October 29
    mumwlm2m5al8.jpg
    Polk SDA SRS 2.3TL
    Silk Audio MS38SE Tube Amp
    Yamaha DSP A-1 AV Amp
    Panasonic TC-P65S2 Plasma TV
  • nguyendotnguyendot Posts: 3,561
    nexcorp wrote: »
    two for two on bad amps and you all think that is great? Even if CSis great, the product is failing at alarming rates. this place and AMazon and youtube are full of people having problems with polk powered subs. the ones out of warranty are getting the the screws put to em, turning thier $200 or more brick into an eventual $300 or more brick. What is going on? When is polk gonna admit they sold a complete faulty product and recall it? Ok, so its not burning down houses or hurting anybody, but the number of failures seem to confirm that an entire model number psw110 is bound to fail. Of course many will just shrug it oof if out of warranty and go buy domething different. This whole psw110 failure thing is absurd.



    This is almost a year old. How do you equate that to "two for two"? You don't think
    multiple amps can fail during an 11 month period? Or do you have some sort of statistic that we aren't aware of?
    Main Surround -
    Epson 8350 Projector/ Elite Screens 120" / Pioneer Elite SC-35 / Sunfire Signature / Focal Chorus 716s / Focal Chorus CC / Polk MC80 / Polk PSW150 sub

    Bedroom - Sharp Aquos 70" 650 / Pioneer SC-1222k / Polk RT-55 / Polk CS-250

    Den - Rotel RSP-1068 / Threshold CAS-2 / Boston VR-M60 / BDP-05FD
  • mdaudioguymdaudioguy Posts: 4,003
    nguyendot wrote: »
    nexcorp wrote: »
    two for two on bad amps and you all think that is great? Even if CSis great, the product is failing at alarming rates. this place and AMazon and youtube are full of people having problems with polk powered subs. the ones out of warranty are getting the the screws put to em, turning thier $200 or more brick into an eventual $300 or more brick. What is going on? When is polk gonna admit they sold a complete faulty product and recall it? Ok, so its not burning down houses or hurting anybody, but the number of failures seem to confirm that an entire model number psw110 is bound to fail. Of course many will just shrug it oof if out of warranty and go buy domething different. This whole psw110 failure thing is absurd.



    This is almost a year old. How do you equate that to "two for two"? You don't think
    multiple amps can fail during an 11 month period? Or do you have some sort of statistic that we aren't aware of?
    If you read thru, the OP had the same issue with two different subs...
    7.1 - polk RTi10 x 3 (LCR) : FXi3 x 2 : RTi4 x 4 : Sunfire SDS-12 : Yamaha Aventage RX-A2040 : Adcom GFA-7500 : Squeezebox Touch : DIRECTV : Roku SE : Panasonic PT-AX200U PJ @ 120"
    5.1 - Definitive Technology ProMonitor 800 x 4 : ProCenter 1000 : Klipsch Sub-10 : Pioneer Elite SC-91: DIRECTV : LG OLED55B6P : Roku Premiere+
    Garage Duty - polk Monitor 10s : Pioneer A-717 Integrated Amp : Squeezebox Classic
  • EvermoreEvermore Posts: 19
    I can confirm the failure on this. Luckily mine fail at about the 2 year 11 month mark so warranty still applies... Have had two amps go out on me now for the PSW110. First one was easy, they sent a replacement to cover because 3 years hadn't passed. Second one I had to negotiate a bit more... convince them that the warranty should restart with the new piece. If I still have this sub in 2 years 9 months, I expect to have to contact CS again...

    Crazy thing is that I don't 'rock' the system at all. Watch TV maybe 4 hours a week, listen to music at volume reasonable enough for a 3 year old kid... Just a completely faulty part.
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