Another Polk Customer Service Story
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mikeyb128
Posts: 2,885
I posted about a month ago about my new lsim 705's with some cosmetic defects and a tweeter inop. right out of the box. Things seemed easy at first as Visions promised me a new pair. several weeks go by and no speakers so I call visions. Turns out they didn't order them and I have gone 2 weeks with defective speakers. But don't worry folks! This has a happy ending! I sent an email to our Canadian rep up here Walter Moser, and the next day I get a phone call from a gentleman named Todd. Turns out the Western Polk rep (I think) shows up to my house to snap a few pictures! with in a little over a week I had my new speakers personally delivered, he stayed to help unbox them, and set them up and wouldn't leave until I was satisfied. What other company would do that? seriously.... These guys rock! I thought everyone should know about this, as this is some top notch ****. Thank you, thank you, thank you!
2 channel:
Bryston 4B3, Bryston BDA3, Cary SLP05, Shanling CDT1000SE with parts conneXion level 2 mods, Nottingham analogue ace space 294, soundsmith Carmen MKii, Zu DL103 MKii, Ortofon MC 20 MKii, Dynavector XX2 MKii, Rogue Audio Ares, Core power technologies balanced power conditioner, Akiko Corelli power conditioner with Akiko Audio HQ power cable, Nordost heimdall 2, Frey 2, interconnects, speaker and power cables, Focal Electra 1028 BE 2, Auralic Aries Femto, Black diamond racing cones, ingress audio level 1 roller blocks, JL Audio E110 with Auralic subdude, Primacoustics room treatments.
Theater:
Focal Aria 926,905,CC900, SVS PB ultra x2. Pioneer Elite SC85, Oppo BDP93, Panamax M5400PM, Minix neox6, Nordost Blue heaven LS power cables.
Bryston 4B3, Bryston BDA3, Cary SLP05, Shanling CDT1000SE with parts conneXion level 2 mods, Nottingham analogue ace space 294, soundsmith Carmen MKii, Zu DL103 MKii, Ortofon MC 20 MKii, Dynavector XX2 MKii, Rogue Audio Ares, Core power technologies balanced power conditioner, Akiko Corelli power conditioner with Akiko Audio HQ power cable, Nordost heimdall 2, Frey 2, interconnects, speaker and power cables, Focal Electra 1028 BE 2, Auralic Aries Femto, Black diamond racing cones, ingress audio level 1 roller blocks, JL Audio E110 with Auralic subdude, Primacoustics room treatments.
Theater:
Focal Aria 926,905,CC900, SVS PB ultra x2. Pioneer Elite SC85, Oppo BDP93, Panamax M5400PM, Minix neox6, Nordost Blue heaven LS power cables.
Comments
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Kudos!
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mikey, that is amazing, where abouts in Canada are ya? I see western rep mentioned but hey I'm on the coastish area. where be you?
I live in Calgary Alberta. My girl friend lives in chilliwack, so pretty familiar with your area. Small world eh?
2 channel:
Bryston 4B3, Bryston BDA3, Cary SLP05, Shanling CDT1000SE with parts conneXion level 2 mods, Nottingham analogue ace space 294, soundsmith Carmen MKii, Zu DL103 MKii, Ortofon MC 20 MKii, Dynavector XX2 MKii, Rogue Audio Ares, Core power technologies balanced power conditioner, Akiko Corelli power conditioner with Akiko Audio HQ power cable, Nordost heimdall 2, Frey 2, interconnects, speaker and power cables, Focal Electra 1028 BE 2, Auralic Aries Femto, Black diamond racing cones, ingress audio level 1 roller blocks, JL Audio E110 with Auralic subdude, Primacoustics room treatments.
Theater:
Focal Aria 926,905,CC900, SVS PB ultra x2. Pioneer Elite SC85, Oppo BDP93, Panamax M5400PM, Minix neox6, Nordost Blue heaven LS power cables. -
Great to hear, I have always been very happy with them.Pio Elete Pro 520
Panamax 5400-EX
Sunfire TGP 5
Micro Seiki DD-40 - Lyra-Dorian and Denon DL-160
PS Audio GCPH phono pre
Sunfire CG 200 X 5
Sunfire CG Sig 405 X 5
OPPO BDP-83 SE
SDA SRS 1.2TL Sonicaps and Mills
Ctr CS1000p
Sur - FX1000 x 4
SUB - SVS PB2-Plus
Workkout room:
Sony Bravia XBR- 32-Inch 1080p
Onkyo TX-DS898
GFA 555
Yamaha DVD-S1800BL/SACD
Ft - SDA 1C
Not being used:
RTi 38's -4
RT55i's - 2
RT25i's -2, using other 2 in shop
LSI 15's
CSi40
PSW 404 -
Waiting for the 705 myself, got worried when I started to read your post.
Felt so good at the end!!
Thanks for sharing
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mikey, oddly enough, I'm in Abbotsford lol. Yeah small world indeed, Any time your in the area, we should connect, mebbe let ya hear the SDA 2s on massive power
Heck yeah buddy! In your area in early May. I hope you like beer?
2 channel:
Bryston 4B3, Bryston BDA3, Cary SLP05, Shanling CDT1000SE with parts conneXion level 2 mods, Nottingham analogue ace space 294, soundsmith Carmen MKii, Zu DL103 MKii, Ortofon MC 20 MKii, Dynavector XX2 MKii, Rogue Audio Ares, Core power technologies balanced power conditioner, Akiko Corelli power conditioner with Akiko Audio HQ power cable, Nordost heimdall 2, Frey 2, interconnects, speaker and power cables, Focal Electra 1028 BE 2, Auralic Aries Femto, Black diamond racing cones, ingress audio level 1 roller blocks, JL Audio E110 with Auralic subdude, Primacoustics room treatments.
Theater:
Focal Aria 926,905,CC900, SVS PB ultra x2. Pioneer Elite SC85, Oppo BDP93, Panamax M5400PM, Minix neox6, Nordost Blue heaven LS power cables. -
Chilliwack!?!Political Correctness'.........defined
"A doctrine fostered by a delusional, illogical minority and rabidly promoted by an unscrupulous mainstream media, which holds forth the proposition that it is entirely possible to pick up a t-u-r-d by the clean end."
President of Club Polk -
Cool, thanks for sharing!b]Beach Audio[/b]: Rega RP6 (mods) - AT33PTG/II - Parks Budgie SUT - PSAudio NPC * Eversolo DMP-A6 * Topping D90iii * Joule-Electra LA-100 mkIII * Pass Aleph 30 * MIT S3 * Polk SRS 2.3tl (mods) * PSAudio PPP3
Beach Study: Pro-Ject Stream Box S2 Ultra & Pre Box S2 * Pass ACA * DH Labs SS Q10 * Brines Folded ML-TQWT RS 40-1354 * PSA Dectet
Beach Master: WiiM Pro * Dayens Menuetto * Zu Libtec * Dynaudio Audience 50
Beach Den: Bluesound Powernode 2i * DH Labs SS Q10 * Zu Omen DWII * Richard Gray RGPC
Town Study: WiiM Pro * Chord Qute (Pardo) * Elekit TU-8600 * MIT S3 * Revel M22 * Beyer DT-990 * Shunyata Hydra 2
Town Den: Music Hall mm5.1se - Denon DL-103r - Jolida JD9ii (mods) * WiiM Pro * Cary xCiter * Rogue 99 Magnum * Schiit Aegir * MIT S3 * Polk SRS 1.2tl (mods) * Dectet * Bottlehead Crack - Senn 600
Town Porch: WiiM Pro Plus * Sunfire Sig II * Canare 4S11 * Magnepan 1.6 * Dectet -
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2 channel:
Bryston 4B3, Bryston BDA3, Cary SLP05, Shanling CDT1000SE with parts conneXion level 2 mods, Nottingham analogue ace space 294, soundsmith Carmen MKii, Zu DL103 MKii, Ortofon MC 20 MKii, Dynavector XX2 MKii, Rogue Audio Ares, Core power technologies balanced power conditioner, Akiko Corelli power conditioner with Akiko Audio HQ power cable, Nordost heimdall 2, Frey 2, interconnects, speaker and power cables, Focal Electra 1028 BE 2, Auralic Aries Femto, Black diamond racing cones, ingress audio level 1 roller blocks, JL Audio E110 with Auralic subdude, Primacoustics room treatments.
Theater:
Focal Aria 926,905,CC900, SVS PB ultra x2. Pioneer Elite SC85, Oppo BDP93, Panamax M5400PM, Minix neox6, Nordost Blue heaven LS power cables. -
Great results. Any explanation on how the thing got all beat up. Any damage on the packing/shipping boxes at all ?2chl- Adcom GFA- 555-Onkyo P-3150v pre/amp- JVC-QL-A200 tt- Denon 1940 ci cdp- Adcom GFS-6 -Modded '87 SDA 2Bs - Dynamat Ext.- BH-5- X-Overs VR-3, RDO-194 tweeters, Larry's Rings, Speakon/Neutrik I/C- Cherry stain tops Advent Maestros,Ohm model E
H/T- Toshiba au40" flat- Yamaha RX- V665 avr- YSD-11 Dock- I-Pod- Klipsch #400HD Speaker set-
Bdrm- Nikko 6065 receiver- JBL -G-200s--Pioneer 305 headphones--Sony CE375-5 disc -
Boxes were perfect. They weren't beat up either. The left towers tweeter wasn't wokring, the right side tower had its binding post plate on upside down, missing polk badge, bent grill. And the chrome for the leveling feet was chipping off on both towers. Another thing I noticed was the replacement towers seemed to have a glossier finish. The new ones were perfect, not one flaw.2 channel:
Bryston 4B3, Bryston BDA3, Cary SLP05, Shanling CDT1000SE with parts conneXion level 2 mods, Nottingham analogue ace space 294, soundsmith Carmen MKii, Zu DL103 MKii, Ortofon MC 20 MKii, Dynavector XX2 MKii, Rogue Audio Ares, Core power technologies balanced power conditioner, Akiko Corelli power conditioner with Akiko Audio HQ power cable, Nordost heimdall 2, Frey 2, interconnects, speaker and power cables, Focal Electra 1028 BE 2, Auralic Aries Femto, Black diamond racing cones, ingress audio level 1 roller blocks, JL Audio E110 with Auralic subdude, Primacoustics room treatments.
Theater:
Focal Aria 926,905,CC900, SVS PB ultra x2. Pioneer Elite SC85, Oppo BDP93, Panamax M5400PM, Minix neox6, Nordost Blue heaven LS power cables. -
mikeyb128,
Your story is one of the customer service from Polk that we have known and loved for years.
I'm glad you were well taken care of and sorry you had to go through the trouble in the first place.Family Room, Innuos Statement streamer (Roon Core) with Morrow Audio USB cable to McIntosh MC 2700 pre with DC2 Digital Audio Module; AQ Sky XLRs to CAT 600.2 dualmono amp, Morrow Elite Speaker Cables to NOLA Baby Grand Reference Gold 3 speakers. Power source for all components: Silver Circle Audio Pure Power One with dedicated 20 amp circuit to main panel.
Exercise Room, Innuos Streamer via Cat 6 cable connection to PS Audio PerfectWave MkII DAC w/Bridge II, AQ King Cobra RCAs to Perreaux PMF3150 amp (fully restored and upgraded by Jeffrey Jackson, Precision Audio Labs), Supra Rondo 4x2.5 Speaker Cables to SDA 1Cs (Vr3 Mods Xovers and other mods.), Dreadnaught with Supra Rondo 4x2.5 interconnect cables by Vr3 Mods. Power for each component from dedicated 20 amp circuit to main panel, except Innuos Statement powered from Silver Circle Audio Pure Power One. -
WTF Canada?afterburnt wrote: »They didn't speak a word of English, they were from South Carolina.
Village Idiot of Club Polk -
Hey, we've got Intercourse.Political Correctness'.........defined
"A doctrine fostered by a delusional, illogical minority and rabidly promoted by an unscrupulous mainstream media, which holds forth the proposition that it is entirely possible to pick up a t-u-r-d by the clean end."
President of Club Polk
