Please Help With F&F Purchase

Hi, I tried to purchase two RTI A7 tower speakers and a CSiA6 center speaker using the Friends and Family discount code emailed to me. First, the website would not let me purchase through paypal Not sure why. I tried everything. Then, after I tried buying direct using a credit card, the checkout wanted to charge me $117 in overweight shipping (anything greater than 150 lbs.). Well according to Polk, the combined shipping weight is 150 lbs., not greater than. Thus, I should not have been hot with an excess weight charge. If I bought them separately, there is not surcharge, so I went to buy separately and now realize, it was a one time purchase. All I want is to purchase what was offered to me (in writing)?. Can anyone help. Thank you. Bob.

Answers

  • Call customer service
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  • F1nut
    F1nut Posts: 49,704
    You're getting 50% off and you're complaining about shipping charges......wow!
    First, the website would not let me purchase through paypal Not sure why. I tried everything. Then, after I tried buying direct using a credit card, the checkout wanted to charge me $117 in overweight shipping (anything greater than 150 lbs.). Well according to Polk, the combined shipping weight is 150 lbs., not greater than.

    Polk does not accept PayPal, credit card only.

    Anything greater than 150lbs. means that surcharge starts at 150lbs.
    Political Correctness'.........defined

    "A doctrine fostered by a delusional, illogical minority and rabidly promoted by an unscrupulous mainstream media, which holds forth the proposition that it is entirely possible to pick up a t-u-r-d by the clean end."


    President of Club Polk

  • ken brydson
    ken brydson Posts: 8,638
    F1nut wrote: »
    You're getting 50% off and you're complaining about shipping charges......wow!
    First, the website would not let me purchase through paypal Not sure why. I tried everything. Then, after I tried buying direct using a credit card, the checkout wanted to charge me $117 in overweight shipping (anything greater than 150 lbs.). Well according to Polk, the combined shipping weight is 150 lbs., not greater than.

    Polk does not accept PayPal, credit card only.

    Anything greater than 150lbs. means that surcharge starts at 150lbs.

    In his defense the offer does state "Free shipping on all U.S. orders over $250"

  • Yes. I am complaining. It's says Free Shipping. And they want $120. I live 5 miles from Polk. I know Iam only asking for what is being offered.
  • Nightfall
    Nightfall Posts: 10,042
    edited March 2015
    If your order is 150.00000000000000001 pounds, it's over 150 pounds.

    In his defense the offer does state "Free shipping on all U.S. orders over $250"

    What types of orders may be excluded from Free Shipping?

    Single items greater than 75 lbs or combined items greater than 150 lbs. may be subject to freight shipping, and excluded from free shipping.

    How are the Freight Shipping charges calculated?

    These rates are calculated based on the weight of the order and shipping address location.
    afterburnt wrote: »
    They didn't speak a word of English, they were from South Carolina.

    Village Idiot of Club Polk
  • deronb1
    deronb1 Posts: 5,021
    Have you purchased from Polk before?
  • Yes. I've purchased before. And the shipping weight is 150.000000. Not greater than 150. I hope I am not offending anyone by requesting Polk honor its offer ?
  • deronb1
    deronb1 Posts: 5,021
    Doesn't sound offensive as that is a good bit of change. Like ambi said, call customer service
  • F1nut
    F1nut Posts: 49,704
    Is that valid for the F&F sale? My understanding from the last one was CC only.
    Political Correctness'.........defined

    "A doctrine fostered by a delusional, illogical minority and rabidly promoted by an unscrupulous mainstream media, which holds forth the proposition that it is entirely possible to pick up a t-u-r-d by the clean end."


    President of Club Polk

  • vmaxer
    vmaxer Posts: 5,116
    F1nut wrote: »
    Is that valid for the F&F sale? My understanding from the last one was CC only.

    Good question, I like to use PayPal so it comes from my checking account.
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  • gudnoyez
    gudnoyez Posts: 8,056
    edited March 2015
    Sorry wrong thread :(
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  • Dennis Gardner
    Dennis Gardner Posts: 4,860
    I used PP on my last FF purchase.
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  • F1nut
    F1nut Posts: 49,704
    Very good. Perhaps there is a glitch in the system as I do recall folks saying they couldn't use PP the last time and now the OP.
    Political Correctness'.........defined

    "A doctrine fostered by a delusional, illogical minority and rabidly promoted by an unscrupulous mainstream media, which holds forth the proposition that it is entirely possible to pick up a t-u-r-d by the clean end."


    President of Club Polk

  • gfong
    gfong Posts: 1,079
    ... as some had said call customer service! They will help you if they can!