surroundbar 6000 subwoofer loses connection

gscratchpagscratchpa Posts: 3
edited May 2014 in Troubleshooting
I posted this is "subwoofers" and got replies, so I'll try it here

My Surroundbar 6000 is about two years old. It has worked well up until the past week or so.

The subwoofer appears to lose (wireless) connection at random. The indicator light goes to red or to flashing green. Sometimes powering the subwoofer off and on fixes it. Sometimes powering the sound bar off and on fixes it
I have not moved the positions of the sound bar or the subwoofer.

Any ideas?

If this has been answered, I apologize; please point me to it. I didn't find anything with a search of this forum.

Thanks



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Post edited by gscratchpa on

Comments

  • KennethSwaugerKennethSwauger Moderator Posts: 6,018
    edited March 2014
    Hello,
    Welcome to Polk's forum. Let's try switching the on/off rocker switches for both the SB and the sub and then unplug the AC power cord for the sub and unplug the power supply from the SB. Then wait a few minutes and reconnect the power supply and the AC power cord, then return the on/off switches to the "on" position.
    Let us know if this makes any changes.
    Regards, Ken
    "Passion is inversely proportional to the amount of real information available", G. Benfield
  • SL-TexSL-Tex Posts: 3
    edited March 2014
    gscratchpa wrote: »
    I posted this is "subwoofers" and got replies, so I'll try it here

    My Surroundbar 6000 is about two years old. It has worked well up until the past week or so.

    The subwoofer appears to lose (wireless) connection at random. The indicator light goes to red or to flashing green. Sometimes powering the subwoofer off and on fixes it. Sometimes powering the sound bar off and on fixes it
    I have not moved the positions of the sound bar or the subwoofer.

    Any ideas?

    If this has been answered, I apologize; please point me to it. I didn't find anything with a search of this forum.

    Thanks



    Reply With Quote Reply With Quote

    Very interesting in that I just suffered the exact same problem this week, with my roughly two year old SurroundBar 6000.

    As I sit here, my sound bar synch is flashing green, as is my subwoofer, and never the twain shall hookup! I have tried every combination of turning the sound bar off, turning the subwoofer off, replacing the battery in the remote.

    This is quite a hassle, as I had to disassemble my entire entertainment center to get at all the controls, etc.

    Let me know when you get a response.

    SL-Tex
  • lleichtmanlleichtman Posts: 1
    edited March 2014
    SL-Tex wrote: »
    Very interesting in that I just suffered the exact same problem this week, with my roughly two year old SurroundBar 6000.

    As I sit here, my sound bar synch is flashing green, as is my subwoofer, and never the twain shall hookup! I have tried every combination of turning the sound bar off, turning the subwoofer off, replacing the battery in the remote.

    This is quite a hassle, as I had to disassemble my entire entertainment center to get at all the controls, etc.

    Let me know when you get a response.

    SL-Tex


    Same problem here. I have tried shutting down and re-syncing the system. No luck. Nothing was changed in the room over the last 2 years so don't know why I'm suddenly having this issue. Started with repeated loud rumbling from the subwoofer, then intermittent sync, now no sync.
  • KennethSwaugerKennethSwauger Moderator Posts: 6,018
    edited March 2014
    Hello,
    Welcome to Polk's forum, sorry you're having a problem. From your description it would be best to telephone Polk's CS guys at 1-800-377-7655 first thing tomorrow. Have the unit's serial numbers and date and place of purchase when you call.
    Polk will get things working correctly for you.
    Regards, Ken
    "Passion is inversely proportional to the amount of real information available", G. Benfield
  • gscratchpagscratchpa Posts: 3
    edited March 2014
    Hello,
    Welcome to Polk's forum, sorry you're having a problem. From your description it would be best to telephone Polk's CS guys at 1-800-377-7655 first thing tomorrow. Have the unit's serial numbers and date and place of purchase when you call.
    Polk will get things working correctly for you.
    Regards, Ken

    Thanks for all the replies. Naturally, as soon as I got replies here, the problem has disappeared, so I won't bother Support at this point. but I will keep the contact info, jic.

    Glen
  • SL-TexSL-Tex Posts: 3
    edited May 2014
    Hello,
    Welcome to Polk's forum, sorry you're having a problem. From your description it would be best to telephone Polk's CS guys at 1-800-377-7655 first thing tomorrow. Have the unit's serial numbers and date and place of purchase when you call.
    Polk will get things working correctly for you.
    Regards, Ken

    And we did not solve it. So I gave up for a few weeks, but then this weekend at the recommendation of the Polk Audio CS folks, I took the subwoofer apart, checked all the internal electronic connections, and tried to sync again. All I see is the flashing green, so am assuming the bluetooth communication has malfunctioned. So, what do I do now? I wish Polk Audio would just send me a new subwoofer and keep their good name in my mind.
  • KennethSwaugerKennethSwauger Moderator Posts: 6,018
    edited May 2014
    Hello,
    It would be best to telephone Kim Jasper at 1-800-377-7655 extension 208, I'm sure he can be of help. He should be there on Monday morning.
    Regards, Ken
    "Passion is inversely proportional to the amount of real information available", G. Benfield
  • SL-TexSL-Tex Posts: 3
    edited May 2014
    OK Ken, I did put a call in to Kim and left a phonemail message. Thanks. I see that the warranty is actually three years on subwoofers, which I purchased 4/22/2011 so is still in warranty from date of first problem back in March. Will await his call.
  • KennethSwaugerKennethSwauger Moderator Posts: 6,018
    edited May 2014
    Thanks for letting me know the status.
    "Passion is inversely proportional to the amount of real information available", G. Benfield
  • jayjennjayjenn Posts: 1
    I have a 6000 sound bar system and have been having issues with the sub losing connection with the soundbar. I have done all the power tricks and it will work for awhile then goes out. Is there a fix for this. Any help would be great
  • KennethSwaugerKennethSwauger Moderator Posts: 6,018
    Hello,
    I would recommend contacting Polk's CS department at 1-800-377-7655 they can help figure out what's going on.
    Regards, Ken
    "Passion is inversely proportional to the amount of real information available", G. Benfield
  • I'm having the same problem with my wireless sub losing connection. I know that my warranty has run out. What can I do to fix this?
  • Amazing in 2017 having the same problem. Does Polk never improve their products? I bought Polk as I thought it was a quality, reputable brand.
  • Ryan2004Ryan2004 Posts: 8
    I'm having the same problem with my wireless sub losing connection. I know that my warranty has run out. What can I do to fix this?

    Same here....life span of product is pretty short...
  • KennethSwaugerKennethSwauger Moderator Posts: 6,018
    The best thing to do is contact Polk support via 1-800-377-7655 option 1 when calling. They'll want the serial number of the unit.
    "Passion is inversely proportional to the amount of real information available", G. Benfield
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