DirectTV remote / issues with "Learning" SurroundBar commands.

leasingguyleasingguy Posts: 18
Im a dealer and have set-up dozens of these without issues. Today I was setting up a 9500bt to a DirectTV system and I'm having problems. I did a quick search and seen a few related topics but nothing helpfull.

The SurroundBar 9500bt responds as expected when learning from the OEM TV remote (Sony KDL-55HX800). Volume up/Down/Mute and power on/off respond perfectly. The RC65 Direct TV remote works the TV but wont
control the SurroundBar unless I learn the commands directly from the DirectTV remote.

Then it will only turn the volume up with with either a volume up or a volume down command from the RC65 or if I program volume down last, it will turn the volume down on the volume up or down command from the RC65.

Called Polk, then DirectTV, then Polk again. I googled and checked out Remote Central, still no solution.

How do I make it work? I already tried every available Sony Remote programming code in the RC65. Most codes will control the TV, None will operator the SurroundBar when its programmed to the OEM remote.

HELP! I dont want to sell them a different SoundBar for this silly reason. Is there an inexpensive remote I can buy and program to get this thing going? I only sell URC and RTI and they start @ $250. Im looking for something under $50. They only run DirectTV in this room, no other sources....

Thanks in advance,

Tom
Post edited by leasingguy on

Comments

  • KennethSwaugerKennethSwauger Moderator Posts: 5,875
    edited January 2014
    Hello,
    Let me forward this to one of the engineering guys I know.
    Regards, Ken
    Old adage: "Attach enough feathers and you can get anything to fly."
  • bmbguybmbguy Posts: 420
    edited January 2014
    Not sure I fully understand the issue, but I do know that the DTV RC65 remote can be "locked" so that VOL and MUTE control ONLY the TV, and not the device selected with the mode switch. I could see that causing confusion if trying to get it to work with other devices.

    Check the RC65 user manual for details - it's available online.
  • leasingguyleasingguy Posts: 18
    edited January 2014
    Haso anyone ever successfully programed a SurroundBar to a DirectTV RC65 remote. I even tried to assign a phantom Pioneer code to AV1, Locked the volume and I get the same results learning the Pioneer simulated codes. Ill look for a newer RC71 remote this morning and try that. Its extremely frustrating and I look like an idiot on front of my customers especially after telling them how easy it is to setup and program.

    BTW, I have tried 3 different RC65 remotes. Same results. If I cant get an answer quick, I'll have to buy a Harmony 650. (out of pocket)
  • Has anyone figured this out with the Direct TV remotes?
  • KennethSwaugerKennethSwauger Moderator Posts: 5,875
    Hello,
    Welcome to Polk's forum. Which model SurroundBar are you referring to?
    Regards, Ken
    Old adage: "Attach enough feathers and you can get anything to fly."
  • Hi
    I have the Polk 9500BT soundbar. I cannot get it to learn either of the two remotes that I want it to. I have followed the directions carefully, erased previous learning, etc. and still no learning whatsoever. Very frustrating. Does anyone have suggestions on what to try next?
Sign In or Register to comment.

Howdy, Stranger!

It looks like you're new here. If you want to get involved, click one of these buttons!