Surroundbar 4000 IHT

bpkamrathbpkamrath Posts: 2
edited May 2013 in Troubleshooting
I recently purchased this unit on 3/28/13 and just now have had the opportunity to hook it up. First problem was the optical plug would not accept the optical cable. Turned it upside down and pieces of plastic fell out. Used the RCA jacks instead, but no sound. Shout off TV speakers and still no sound. I am in a quandary as to what to do. Need help big time!!!
Thanks
Post edited by bpkamrath on

Comments

  • KennethSwaugerKennethSwauger Moderator Posts: 5,886
    edited May 2013
    Hello bpkamrath,
    Welcome to Polk's forum. On the toslink digital cable keep in mind there is a rubber protector that has to be removed before it will fit into the digital connection. If you are using the analogue RCA connections make sure you've set the Polk to the correct input. Also you might have to use the TV's remote to increase the level of the signal coming into the SurroundBar. If you're still having a problem telephone Polk's CS department at 1-800-377-7655 and they can help.
    Regards, Ken
    Old adage: "Attach enough feathers and you can get anything to fly."
  • bpkamrathbpkamrath Posts: 2
    edited May 2013
    Thanks Ken,
    On the toslink digital cable, there wasn't a rubber protector on the cable. The plastic pieces that fell off came from the sound bar. I looked liked someone had tried to hook this unit up before I bought it. I'll connect Polk's CS dept. if I have further troubles.
  • KennethSwaugerKennethSwauger Moderator Posts: 5,886
    edited May 2013
    No problem, glad to be of help. The broken plastic piece may be the small latch that holds the toslink cable into the connector, without it the end of the cable won't stay in place. Best to contact Polk for that.
    Cheers, Ken
    Old adage: "Attach enough feathers and you can get anything to fly."
  • skiwee63skiwee63 Posts: 6
    i have a polk sound bar 4000 and no sound! Any ideas all lights on sub is sinked
  • KennethSwaugerKennethSwauger Moderator Posts: 5,886
    Hello,
    Welcome to Polk's forum. Can you give us a little more detail? How have you connected it to the rest of your system? What are your source components?
    Regards, Ken
    Old adage: "Attach enough feathers and you can get anything to fly."
  • skiwee63skiwee63 Posts: 6
    It's connected directly to the cable box I do have power coming out of the audio of the cable box checked it with my earphones all the lights turn on on the bar and I'm connected to the subwoofer but no volume
  • skiwee63skiwee63 Posts: 6
    Correct Source light is on the sound bar
  • KennethSwaugerKennethSwauger Moderator Posts: 5,886
    You are using the "aux" input, correct? Meaning this is an analogue connection as opposed to a digital connection, correct?
    Old adage: "Attach enough feathers and you can get anything to fly."
  • skiwee63skiwee63 Posts: 6
    correct, was working fine then quit producing volume
  • KennethSwaugerKennethSwauger Moderator Posts: 5,886
    Is there something you could substitute as a source? A CD/DVD player maybe?
    Old adage: "Attach enough feathers and you can get anything to fly."
  • skiwee63skiwee63 Posts: 6
    I shut it off for a while hooked it back up worked for a minute then no sound
  • KennethSwaugerKennethSwauger Moderator Posts: 5,886
    Best to contact Polk's CS department on Monday at 1-800-377-7655 select option 1, they'll help out.
    Old adage: "Attach enough feathers and you can get anything to fly."
  • skiwee63skiwee63 Posts: 6
    Thanks for your help !!
  • KennethSwaugerKennethSwauger Moderator Posts: 5,886
    No problem...
    Old adage: "Attach enough feathers and you can get anything to fly."
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